Sachin Rekhi

AUGUST 6, 2015

This is what will help differentiate your solution from just a "vitamin" to being a "pain killer" if you are addressing problems so painful that any improvement to the problem space would be a welcome addition to your target audience. Strategic Differentiation. Acquisition Strategy. Or to sell it through an outbound sales team?

User Testing 118

User Testing Document Product Marketing Marketing 118

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. We have business development doing inbound and outbound. You’re never going to get it right.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. Is that part of the strategy as well? Align your business strategy around solving problems. The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?” billion dollars.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JULY 13, 2018

In today’s world, you’ll only win by acquiring customers in a way that differentiates you from the crowd and builds an enthusiastic customer base that sticks around. Go to town on channels that you can turn on and off, like outbound or cold email or advertising. There are a billion emails sent every day by MailChimp alone.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Userpilot

AUGUST 23, 2023

Value chain analysis matters most to startups who don’t have much initial data to work with. Collecting data directly from customers will provide key takeaways that can benefit your product, marketing, and sales teams. Customer pain points. Decision-making. Competitive advantage. What are value chain management and mapping?

User Testing 95

User Testing Customer Feedback Feedback Software User Friction 95

Bain Public

JANUARY 10, 2023

What are the various strategies the product needs to be able to achieve in order to differentiate itself on the market and not be cloned by competitors? And well, as well as what are the various tactics that align themselves with each strategy? What aligns with this strategy here of anti-IP?

Roadmap 52

Roadmap Customer Experience Outbound Leadership 52

Intercom, Inc.

JANUARY 11, 2023

And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. Forms or product signups rely on self-input data. There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

JUNE 8, 2021

This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021. Outbound messaging (70%). Real-time data and reporting (69%). Personalization (66%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. But conversational support doesn’t just benefit your support team. Increased business efficiency (58%). Enhanced customer satisfaction (58%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

MAY 21, 2020

Our precision data helps our partners maximise the impact of the resources that they are committing. What we’ll do is we’ll start off with a high level strategy in terms of growing our team and give some insight into our candidate value proposition. High-level Strategy. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Andrew Chen

MARCH 18, 2019

Or technology differentiation! I usually look at their growth metrics, cohort charts, acquisition mix, engagement data, etc., I like social data in the workplace. In particular, the calendar is a very rich data asset full of people and their relationships, and I feel that’s underleveraged by startups seeking to grow.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

Or technology differentiation! I usually look at their growth metrics, cohort charts, acquisition mix, engagement data, etc., I like social data in the workplace. In particular, the calendar is a very rich data asset full of people and their relationships, and I feel that’s underleveraged by startups seeking to grow.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Gainsight

DECEMBER 23, 2019

CS: Adam has been in SaaS for over 10 years as well and currently is a VP of Customer Success at Optimize, a leading mobile experience solution, it empowers organizations through fast iteration of actual data. For SMB you want to have more of a one to many strategy. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52