Andrew Chen

JUNE 26, 2017

These trends are being driven by the biggest players – Google/Facebook, et al – but also by the significant leveling up around of practitioners in design/PM/data/growth. It used to take a real investment of engineers, data scientists, and know how to be able to create simple graphs like this: Now, it’s pretty much turnkey.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Intercom, Inc.

JUNE 22, 2020

Chats and Posts: In Intercom, you can send outbound chats and posts in both mobile and desktop apps. A consistent look and feel across both web and mobile will increase engagement, provide you with richer customer data, and elevate the CX of your platform. Provide the same experience for your customers on both desktop and mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Dear Strategy

AUGUST 27, 2018

That being the case, what usually differentiates product strategies from business strategies simply has to do with the level of detail that will be covered at the tactical level. Inbound and Outbound Marketing. So, let’s give that a whirl. You can still find that article by clicking here.

Strategy 53

Strategy Outbound Inbound Marketing 53

Sachin Rekhi

AUGUST 6, 2015

This is what will help differentiate your solution from just a "vitamin" to being a "pain killer" if you are addressing problems so painful that any improvement to the problem space would be a welcome addition to your target audience. Strategic Differentiation. Or to sell it through an outbound sales team? Competition.

User Testing 118

User Testing Document Product Marketing Marketing 118

Bain Public

JANUARY 10, 2023

What are the various strategies the product needs to be able to achieve in order to differentiate itself on the market and not be cloned by competitors? Let's go and get some data across each one of these pillars so this way we can evaluate them on quadrants. What are we going to ask the engineers to focus on?

Roadmap 52

Roadmap Customer Experience Outbound Leadership 52

Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. So we’ve iterated on that probably three times in the last year as we build and collect data and as we analyze it and look for insights. You’re never going to get it right.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Andrew Chen

MARCH 18, 2019

Or technology differentiation! I usually look at their growth metrics, cohort charts, acquisition mix, engagement data, etc., I like social data in the workplace. In particular, the calendar is a very rich data asset full of people and their relationships, and I feel that’s underleveraged by startups seeking to grow.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Establish clear, differentiated roles on your sales team. Establish clear, differentiated roles on your sales team. Let’s take inbound sales and outbound sales, for example.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Business of Software Conference

MAY 21, 2020

Our precision data helps our partners maximise the impact of the resources that they are committing. And then I’ll pick up and talk about assessing candidates, closing candidates and then to conclude Alex will share some of the data that underpins our evolving approach. Outbound hiring is the opposite. Be Data Driven.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Andrew Chen

MARCH 18, 2019

Or technology differentiation! I usually look at their growth metrics, cohort charts, acquisition mix, engagement data, etc., I like social data in the workplace. In particular, the calendar is a very rich data asset full of people and their relationships, and I feel that’s underleveraged by startups seeking to grow.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Intercom, Inc.

SEPTEMBER 7, 2022

It’s no secret that customer experience is the key differentiator for online customers today. Intercom dynamic content leverages your existing customer data to allow you to create highly targeted rules, so you can be sure your posts reach the right audience at the right time. The ability to filter by question and answer.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. And your business is not building rich customer profiles using first-party data to enable future targeted experiences. Customer success teams tailor onboarding flows based on initial sales data. Convert more customers.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

JANUARY 11, 2023

And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. Forms or product signups rely on self-input data. There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

JULY 13, 2018

In today’s world, you’ll only win by acquiring customers in a way that differentiates you from the crowd and builds an enthusiastic customer base that sticks around. Go to town on channels that you can turn on and off, like outbound or cold email or advertising. There are a billion emails sent every day by MailChimp alone.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

JUNE 8, 2021

In a crowded marketplace, 32% of respondents say that being able to scale their support has given them increased differentiation or advantage relative to competitors. Outbound messaging (70%). Real-time data and reporting (69%). For Jean-Bernard Baptiste, a Senior Manager of Customer Support at HubSpot , this makes sense.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

AUGUST 1, 2019

The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?” You have a marketing analytics person, a data person, someone who’s somewhat technical and can work to basically parse the data. We’re a big culture for experimentation, data-driven learning.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. But conversational support doesn’t just benefit your support team. Increased business efficiency (58%). Enhanced customer satisfaction (58%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Gainsight

DECEMBER 23, 2019

CS: Adam has been in SaaS for over 10 years as well and currently is a VP of Customer Success at Optimize, a leading mobile experience solution, it empowers organizations through fast iteration of actual data. Is that solved through headcount or is it solved through data or is it solved through some other mechanism?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52