Lenny Rachitsky

APRIL 20, 2025

When building AI products, invest as much in UI/UX design as model quality—Windsurf’s experience shows interface changes alone can triple adoption rates. Hire high-agency team members who can drive results regardless of role definitions—AI tools are making traditional role boundaries more fluid.

Software Review 83

Software Review Technical Review Data Visualization Development 83

Crafty CTO

JUNE 18, 2025

At least until “the pelican test” starts to contaminate model training—I’m betting next year this benchmark may no longer yield valid results after Willison showed the Google Gemini 2.5 For someone in the midst of building a robust MCP for production use, though, I’m sure this content would be super useful.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

Arkenea

MAY 8, 2025

If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Cost is a major differentiator. This can significantly accelerate time to market.

Research Software 52

Research Software Feedback Software Software Developers Software Development 52

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Product Talk

APRIL 17, 2024

Leading a product team (or several teams) comes with its own set of challenges that’s often similar to but distinct from the hurdles individual product contributors face. That’s why it’s especially enlightening when you encounter a product leader who is willing to openly share the challenges they’ve faced. Teresa: Okay.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Product Talk

DECEMBER 15, 2021

No company is perfect, especially when it comes to continuous discovery. No company is perfect, especially when it comes to continuous discovery. You can probably easily list off where your current company is nailing it and where there’s room for improvement when it comes to adopting continuous discovery habits. Tweet This.

Product Research 263

Product Research Customer Experience Research Software Reporting Tools 263

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Also who is to define “good” in various industries and companies?

Product Manager 407

Product Manager Product Management Research Software Feedback Software 407

Product Talk

DECEMBER 20, 2023

Let’s say you’ve got a good thing going with continuous discovery. You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. It didn’t originate from your discovery work.

Product Research 331

Product Research User Testing Customer Experience Differentiation 331

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Johanna Rothman

JULY 22, 2021

Let's differentiate between the strategic and the tactical. In this post, I'll take a first pass at definitions, so we can separate the strategic from the tactical. Product strategy, to define the value the products offer to the product's users/customers. Test architecture, to shepherd the testing tactics.

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. What is customer discovery?

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Product Innovation Educators

JANUARY 13, 2020

How marketing and product management work together. That is what our guest did to investigate what people think about marketing and how it fits into the work product managers do. Our guest is Jill Soley, a Silicon Valley strategic product and marketing executive. Summary of some concepts discussed for product managers. [0:38]

User Testing 230

User Testing Product Research Marketing Research Software 230

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. A product strategy describes the approach chosen to make a product successful. For digital products, this is hardly ever the case in my experience.

Customer Experience 310

Customer Experience Product Research Technical Review Data Visualization 310

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

MAY 19, 2020

As a product-led company, we have put great thought, time, and energy into how we organize our product teams. . After all, excellent design and engineering can only come from product teams that are empowered to solve hard problems and build great software. Lessons learned from scaling a product team.

User Testing 245

User Testing Research Software Product Research Feedback Software 245

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. TL;DR Developing a solid product positioning strategy involves several key steps. TL;DR Developing a solid product positioning strategy involves several key steps. Design an effective product strategy.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Johanna Rothman

JUNE 21, 2023

In product development, we often use the words, “user” and “customer” interchangeably. But they mean different things depending on the type of product you create. It's time to clarify who we want to satisfy, so we can make better product decisions. Users use the product. Not all mass-market Buyers are also users.

User Testing 119

User Testing Customer Feedback Customer Experience Differentiation 119

Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. What is product differentiation?

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Product Management University

AUGUST 15, 2023

The biggest difference between product management and portfolio management is product management focuses specifically on the success of each product whereas portfolio management focuses on the success of the company (the portfolio) in chosen market segments. Traditional Product Management Here’s the other problem.

Product Manager 246

Product Manager Product Management White Paper Management 246

Mind the Product

SEPTEMBER 16, 2019

How do you develop an understanding of what will set a product up for success throughout your organization? This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If Taking an evidence-based approach to building product is, I’ve found, the only way to avoid this trap.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed. Let’s dive in!

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Underserved needs Product: 3.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Sachin Rekhi

FEBRUARY 9, 2020

Product managers most often reach out to me for advice when they are in the midst of contemplating their next role. But the one conversation that people often tell me they find uniquely insightful is our discussion on finding product culture fit. So I wanted to share my thoughts on this more broadly.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Definitely not! Instead, research first helped Google emphasize user personalization. Keep reading for info on Google’s current user research. Marketing research at Google first compiled search rankings.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

OCTOBER 13, 2022

What is product parity? How can product managers avoid building parity products? We talk about product parity or brand parity when a brand’s product offers exactly the same functionality as competing products. Product parity also limits your marketing and branding strategies. Let’s do it!

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Imaginary Cloud - Design

AUGUST 19, 2021

Creating useful, usable, and craved products and services that respond to human needs is the basis of Design Research. Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. What is Design Research? Design Research steps. ?

User Testing 110

User Testing Research Software Product Research Customer Experience 110

The Product Coalition

MARCH 24, 2021

The mistake most Product Managers make is to focus on a too broad and large market segment because they fear a niche market will not be profitable enough. I have tested several templates to summarize different target customer scenarios, but no one fitted completely my purpose. The most promising scenario is the one shown in figure 3.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Userpilot

AUGUST 7, 2024

Product mix and product depth are essential concepts for businesses of all kinds. Product mix encompasses all the product lines a company offers. Product depth refers to the variety within each product line. TL;DR Product mix refers to the total collection of products and services offered by a company.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Mind the Product

AUGUST 1, 2019

So much, in fact, that the product leaders behind these apps are slimming them down. Yet, industry data shows quite the opposite – a whopping 80% of product features are rarely or never used. Of course, product teams need to develop and ship new features. Product Teams are Being Judged by the Wrong Numbers.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

JULY 25, 2019

Today’s episode of Intercom on Product is all about principles. We use product principles a lot in Intercom to guide us, in terms of how we build, what we build and how we make decisions. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Product Management University

OCTOBER 11, 2023

Let’s start this discussion of integrating business processes vs. products with the spotlight on pre-sales, sales, and customer on-boarding since they bear the brunt of the ripple effect. You’re in the throes of the sales cycle and it’s product demo time. Here’s the scenario.

Product Research 130

Product Research Feedback Software Differentiation Management 130