Intercom, Inc.

JULY 29, 2021

From selling bikes to software. And you definitely felt that. I was the first sales hire for a company called Wrike, a product project management software company. We have business development doing inbound and outbound. Kieron O’Neill: Mark, you’re very welcome along to Scale by Intercom today. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mixpanel

FEBRUARY 23, 2021

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. No coding experience required. The rise of messengers. Anything else?

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Intercom, Inc.

NOVEMBER 27, 2019

It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. A genius inbound marketing strategy. Software businesses are just like any other business, like Starbucks, Pret A Manger, McDonald’s. And for software businesses, it’s exactly the same. “In

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

NOVEMBER 23, 2022

Then, we went through diligence for a couple of months, and while we were going through diligence, Russia was on the border of Ukraine, Russia invaded Ukraine, the markets tanked – all those things were happening. And so, yeah, very surreal. .” But yeah, it’s been tough. To be honest, even I have a little regret.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

OCTOBER 29, 2020

And let me tell you, it was definitely not at all cool at that time, but it inspired me to realize that there are some things that humans are particularly great at doing, and then there are things that we can automate in ways that make people’s lives better. And I met my husband, Eric, out here. Karen: Yeah, exactly – for the MBA.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Brian Balfour

OCTOBER 13, 2017

Before we dive in, let's first review the key components of the Four Fits framework: In the introduction , I explained there are two types of companies: Tugboats, where growth feels like you have to put a ton of fuel in to get only a little speed out. Sales Software. What are the motivations behind those problems? Motivation.

Framework 111

Framework User Testing Customer Experience Inbound 111

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as you said, there was definitely a lag between the sales team growing inside Intercom, and us in product engineering actually realizing that we needed to listen.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Brian Balfour

JUNE 20, 2017

All of this is why it’s difficult to qualify Creators before they actually launch -- and even more challenging to then applying that definition across the board to all potential Creators in different categories. But most of Patreon's Creators aren't part of Silicon Valley, or even part of tech.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Gainsight

DECEMBER 23, 2019

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Schedule a call and see how you can create personalized experiences just like the one above (no coding required). SaaS Inbound Marketing. Social Media. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

MARCH 29, 2022

And it’s not just project management software, it’s your pizzas, it’s your taxi cabs, it’s your bookstores. Over the past decade, we’ve seen so many new paradigms emerge that businesses simply must be able to keep up with to be a part of the future of software as opposed to being labeled as an incumbent”.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118