Lenny Rachitsky

JANUARY 16, 2024

These equations and concepts can be some of the most divisive within your company, particularly between your product, GTM, finance, and sales teams. G2, backlink, social mentions) Direct (e.g.

User Testing 117

User Testing B2C Outbound Feedback Software 117

Intercom, Inc.

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. For everyone else, it’s the outbound sales process – figuring out the efficiencies, figuring out how to leverage your contacts to get referrals, figuring out how to break into enterprise accounts.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

NOVEMBER 17, 2022

I worked in healthcare, finance, media, in education. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment. You learn how to be very political to create alliances that allow you to climb up. It teaches you some bad habits as well.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

NOVEMBER 5, 2019

We sell into every single line of business, so we do a lot of personalized presentations and demos. It would somehow do a lot of the research for them and then spit out a beautiful presentation deck and demo within a couple of minutes. Finance needs to be aware of it. Post-demo process. Let’s get this figured out.”

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139