The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” Yet most of the product community’s dialogue centers around the relationship with product and engineering. I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ).

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Product Innovation Educators

JULY 4, 2022

A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. We help external engineers understand the product requirements and user needs and rely on their expertise. For the last few months, I’ve been sharing our roadmap.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. SDLC (Software Development Life Cycle) of the organization . STRIDE – (Spoofing, Tampering, Repudiation, Information Disclosure, Denial of Service (DoS), and Elevation of privilege) – Perspective of the engineer .

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

Bain Public

OCTOBER 19, 2019

Here are the 3 roles Product Managers must perform to achieve roadmap leadership: The Diplomat It’s not our role to dictate through authority where the product should go. We have to encourage them to talk about their product ideas, making sure all voices are heard, not just the loudest: Where does marketing expect us to go?

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

ProductPlan

DECEMBER 4, 2019

Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. Disgruntled, Vocal Engineers. Situation: A dysfunctional dynamic between product management and engineering (or specific engineers) can turn a workplace into a miserable minefield.

Development Team Review 73

Development Team Review Software Review Product Management Product Manager 73

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Andrew Chen

SEPTEMBER 4, 2018

In the podcast, we cover a broad overview of growth/marketing topics, including: The natural “gravity” that slows down high-growth businesses. Organic, paid marketing, and LTV/CAC. Sonal: How do you determine what’s what when you don’t have product-market fit? Why blended CAC numbers are misleading.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Gainsight

SEPTEMBER 6, 2022

Times—and market conditions—have changed. A change in market multiples shows that the ‘efficient growth’ mindset has displaced the ‘ growth at all costs’ mindset.”. “A A change in market multiples shows that the ‘efficient growth’ mindset has displaced the ‘ growth at all costs’ mindset.”.

Software Review 10

Software Review Development Team Review Technical Review Customer Experience 10

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Marketing and sales: Generative AI creates personalized communications and experiences for prospects and customers.

Generative AI 112

Generative AI Customer Communications Technical Review Reporting Tools 112

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Jared Spool’s excoriation of the use of NPS by marketing departments had struck a chord earlier in the week. So I’m going to talk about Product-Market Fit. How are you?

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. I see a lot of folks like content marketers saying things like, “This is going to change my job forever.”

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Department of Product

MARCH 28, 2022

Which means at some point, every product must reassess its position in the market – and the strategic decisions that underpin it – to decide whether to evolve and adapt to new emerging market trends, or to ignore them. Because everything’s always changing. Others will fail. Very readable and super helpful.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. Once the market matures, an open-source alternative gets created and ends up taking over the category.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. A compelling roadmap can inspire the company and set a positive tone for the future.

Roadmap 71

Roadmap Technical Review Development Team Review Presentation 71

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. There are more companies competing in every market.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40