Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. “It’s high time we UX people stop moaning. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I did everything from the UX design and “development” to marketing, getting user feedback and even copywriting. Do I Even Need to do one? This is usually the first thing I’m asked.

Feedback Software 80

Feedback Software Product Management Product Manager User Testing 80

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. little about product design.

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

OCTOBER 22, 2018

A good comparison would be a support SLA or section in an employee handbook. If you are doing a redesign project, look at your UX feedback from your customers. The growth gap between companies actively engaged in customer development and those who aren’t just keeps on getting bigger.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MARCH 18, 2021

Excluding unqualified customers may mean your MRR may take a hit initially, but it will also develop a much stronger and loyal customer base for long-term growth. This section will go through the different steps your product development and product marketing teams can take to increase customer retention.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

BrainMates

APRIL 2, 2019

Develop skills and keep practising. Be savvy at developing our networks. Neither should the vision be delivered and launched after years in development. Folks are clamouring to transfer from Customer Service, BA, UX, Project roles into Product Management. Realise that even though you want to succeed the cost is too high.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Imaginary Cloud - Design

MAY 22, 2019

Telling service design apart from UX. The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. In contrast, UX design focuses on individual touch points within a service. What is service design?

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59