Development Positioning Support Training 
Userpilot
AUGUST 8, 2024
TL;DR A product strategy is a high-level outline that shapes the development and management of a product. It’s essentially a roadmap that guides the development process to ensure alignment with the overall business strategy. This is also the time to define your product’s positioning and unique value proposition (UVP).
Userpilot
OCTOBER 26, 2023
For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. Calculating ROI for different software projects How you calculate ROI depends on whether you’re developing the software in-house or buying a SaaS solution.
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Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. There might be a “centralized” function for these groups, but all the people developing and supporting this product are in the product line.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Userpilot
JUNE 23, 2024
Why solving customer problems is so important Providing excellent customer service is a whole art, one that requires you to develop a functional strategy to do it right. But once you perfect your customer service problem-solving and better train your customer service team, the benefits are endless. Different support team structures.
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) No BS, no positioning, no obfuscation. Here’s why…. have irreconcilable definitions of MVP.
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