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Listen to the audio version of this article: [link] Why Conflict Matters Conflict is often seen as something bad that should not occur. Think of the salespeople, marketers, and customer support team members, as well as the UX designers, architects, programmers, and testers you might interact with. But in fact, it’s perfectly normal.
Dismantling Misconceptions About Innovation We start by addressing common misconceptions about innovation, particularly the belief that creativity is an innate talent rather than a skill that can be developed. Leah and Phillips use a “no bad ideas” approach, which creates a safe space for sharing and building upon concepts.
Rather than rulers, product managers are navigators—balancing the competing demands of customers, engineers, designers, sales teams, and executives to ensure the right product gets built for the right reasons. While such conflicts can arise, they are not inherent to the role—they reflect poor performance by ineffective PMs.
The conversation tackled two questions that are defining modern product leadership: How do you make coaching actually work inside product teams How do you embed discovery into everyday work without burning people out or wasting time If you are building product with a team right now, these challenges probably feel familiar.
Speaker: Felix Watson Jr., Product Manager at Google, and Terrell Cobb, Designer at Microsoft
As more product teams adopt agile working styles, poor collaboration between Design and Product Management can harm a team’s ability to create consumer and business value. How to combat the challenges that arise between these two teams. Use Product Management Today’s webinars to earn professional development hours!
How product managers can move from ideas to action Watch on YouTube TLDR In this episode, I speak with Atif Rafiq about how senior product leaders approach strategy development and execution. He has developed a systematic approach to problem-solving that forms the basis of his book, Decision Sprint: The New Way to Innovate into the Unknown.
Dismantling Misconceptions About Innovation We start by addressing common misconceptions about innovation, particularly the belief that creativity is an innate talent rather than a skill that can be developed. Leah and Phillips use a “no bad ideas” approach, which creates a safe space for sharing and building upon concepts.
When done well, storyboarding helps PMs communicate clearly, align teams faster, and influence decisionswithout needing formal authority. Not because the ideas are bad, but because the delivery misses the mark. PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer.
How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. The amount of bad data causes teams to waste valuable time during their workflow, and decreases their number of targeted prospects.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.
Through conversation, talent reviews, and direct experience leading large organizations, I’ve developed a few key principles to help new skip leads better understand and perform their role. How do I help line managers deal with IC performance issues on their team instead of dealing with them myself?
You hired top offshore developers with strong resumes and glowing references. Poor onboarding is the silent killer of productivity, especially […] The vetting was thorough, the skills were there, and expectations were high. But weeks in, you’re seeing slow progress, confusion, and missed deadlines. What went wrong?
Productside | Product Management Courses & Training How WellNest Rebooted Product Strategy (eBook Preview) When product teams get stuck in backlog chaos, stakeholder noise, and reactive shipping, its not a process problem. Once again, the company has posted a weak quarter, with lackluster results from its flagship product, BuildNest.
Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups
That's why Laura Klein, product manager and UX designer, has a set of tips to help application teams improve their embedded dashboards and reports. You'll learn: How to develop products that boost your business's bottom line while dramatically improving customer experience. No one makes poorly designed products on purpose.
A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Lack of team resources. Outdated technology.
From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).
She’s also the co-founder of the startup bootcamp Transparent Collective and is an active angel investor. Be upfront about the challenges they’ll face and the potential for growth—don’t oversell, but definitely sell the dream of working on problems that will test and grow them as a PM.
It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. This is where tools like Userpilot come in, providing product teams with comprehensive analytics that bridge these dangerous data gaps.
Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies.
But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. Dont Ask Humans to Do Tasks That Should Be Automated If you arent familiar with Ask Your Developer, its a great read. API teams need to think about onboarding just like everyone else. This got me curious.
An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. and take action to make it happen.
In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.
Whatever these metrics tell you, the good or the bad, that’s only half the story. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention. This feedback helps the product team prioritize improvements to address this pain point. Stickiness ratio: 1,000/10,000 = 0.1
While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.
How Great Product Teams Deliver Strategic Impact By Kathryn Shepherd-King At a Glance Great Product Teams Don’t Just Ship Fast. But great product teams play a bigger game. Product teams are great at developing a vision, but not always at aligning it. They Deliver Strategic Impact. It’s designed.
Scale through platform investment: Rather than custom solutions, Revolut builds scalable platforms that enable a team of 300 people to ship credit products monthly across 50 countries—a function that typically requires 2,000 to 3,000 employees at traditional banks.
8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.
This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purpose. It might be a database failover, a misconfigured fleet, or a bad code change – it doesn’t matter. What’s a heartbeat metric? Modern systems are complex.
Productside | Product Management Courses & Training Writing Effective Product Requirements to Drive Outcomes Most product managers dont set out to write bad requirements. So the team builds it without questioning whether it fits the strategy or delivers value to the customer. Theyre under pressure to deliver. So what happens?
How to plan a dashboard people will use: 10 Key Steps Dashboard user interface elements in light and dark modes Our team has built dashboards for a wide range of businesses, and we’ve picked up a few key insights along the way. Start by organizing the requirements gathering process for yourself, developers, and designers.
It’s about ensuring that customer experiences align with promises made during product development and marketing. This gap can arise when decisions are based on assumptions rather than solid customer data, leading to misaligned priorities in product development.
It’s too bad I didn’t have first principles to draw on at the time. Identify Base Principles — What are the fundamental truths of product development? That said, when putting the new, novel product into a roadmap for the team to execute, I’d be sure to lean on the first principles of product roadmaps I’ve learned over two decades.
While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? For instance, a project management app can check welcome survey responses and trigger Flow 1 for project managers and Flow 2 for team members. If you do, iron them out and create your ideal map before you proceed.
Building trust with stakeholders isnt just a nice-to-haveits essential to preventing failed product launches due to poor stakeholder management. Poor stakeholder management is one of the leading causes of failed product launches, often leading to misalignment, unexpected delays, and increased costs.
Just as you change collaboration patterns through changing how you develop roadmaps, you change the conversation with leaders through how you orient towards supporting them. First, the scope of work has already been defined and the team is being asked to deliver it. This is an order-giver / order-taker pattern. This is clearly insane.
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.
Despite human talent being the largest contributor to cost of revenue, organisations invest far more in tech than in developing their people. Meanwhile, industry benchmarks show only around 1–2% typically goes towards developing human capability with activities like training, leadership development, or cultural transformation.
Last week, I shared that we often get asked, Do API teams need to do discovery ? Today, Ill be covering the most common usability issues that arise when developers start working with a new API. If we can make it as easy as possible for developers to adopt and get value from our API products, we can often acquire a customer for life.
Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. This technology is crucial for developing conversational interfaces like chatbots, which help create seamless and interactive experiences forusers.
The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. It is an actual team effort involving all stakeholders to foster diverse expertise and unique perspectives.
This information empowers teams across your company to make informed decisions based on customer experiences and perceptions. By identifying friction points, CES highlights areas that teams can streamline to improve overall customer satisfaction and retention. Customer satisfaction surveys are more powerful than you might think.
Merging into a single customer base, looking for cost efficiencies from a combined team, increasing profits because of the reduction in price-competition in the market. ” Within that context, there are problems which exist which the team must address to make it work.
There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.
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