Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. A recent example is Team vs Slack.

Research Software 157

Research Software Technical Review Strategy Product Research 157

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. I wanted AfterHour to build on that element of verification and trust, and the way we do it for all users is by connecting anonymous accounts to real financial institutions to verify real trading positions.

Analytic Tools 117

Analytic Tools Research Software Data Visualization Technical Review 117

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. Product management is all about solving problems and in this respect, AI can be of immense help.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Reporting Tools 96

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 95

Research Software Feedback Software Analytic Tools Positioning 95

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. It’s closely connected to customer relationship management, and also uses the abbreviation CRM.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

PMLesson's Ace the PM Interview

APRIL 6, 2020

As a product marketing manager (PMM), you influence most areas of the organization including product, design, sales, support, and, of course, marketing. In this comprehensive guide, I’ll help to illuminate your path of breaking into product marketing management. What skills do I need as a product marketing manager?

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Userpilot

MARCH 29, 2024

This leads to improved brand awareness and differentiation from other brands. Tableau builds trust with potential customers on software review platforms. Differentiation : Inventive and engaging experiences help you stand out from the competition by showcasing your brand personality and values in a unique and memorable way.

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. trends, legislation, tech breakthroughs, etc.).

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. There have been two seminal memos that have, in a sense, rocked the tech industry. We could charge X.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs).

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. This certainly avoids promoting the wrong description to prospective candidates.

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Roman Pichler

OCTOBER 2, 2018

It provides the context for making the right tactical decisions including prioritising and managing the product backlog. If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. Continuous Strategizing.

Product Strategy 242

Product Strategy Product Research Strategy Technical Review 242

Userpilot

DECEMBER 8, 2022

We’re also looking at what product managers do to increase the survival chances of their products. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Good product positioning helps achieve customer fit and avoid customer dissatisfaction.

Feedback Software 94

Feedback Software Research Software User Testing Analytic Tools 94

BrainMates

NOVEMBER 1, 2021

Most companies are in reality reviewing and failing several orders of magnitude less ideas than this. Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Valerian Tech

MAY 30, 2023

By optimizing website performance, businesses can provide a positive user experience, reduce bounce rates, and increase engagement, ultimately driving higher conversions and customer satisfaction. They can implement order management systems, shipping automation tools, and real-time tracking solutions to enhance order fulfillment efficiency.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space. Email Management.

Technical Review 53

Technical Review Technology Strategy User Testing 53

BrainMates

JULY 31, 2023

Innovation Is Just Good Product Management By ADRIENNE TAN Innovation has become a buzzword in countless organisations. CEOs want it, strategists write about it, marketers talk about it, and product managers strive to deliver it. In fact, the essential purpose of product management is to execute the principles of innovation.

Product Management 52

Product Management Product Manager User Testing Weak Development Team 52

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Full State of Tech Salaries report.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. Product managers don’t want to ship features no one will use. But most of your customers probably aren’t product managers.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Under 10 Consulting

DECEMBER 28, 2019

You’re in your first days as a product manager. Your role as a product manager or product owner is to make the best business decisions for the product, working from the best available information. Review the corporate pitch. Take time to review the latest thinking in your industry. Fill out your technical expertise.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. For example, what truly differentiates HubSpot from Klaviyo? Sure, they position themselves differently, and the feature sets aren’t carbon copies. What do they have in common?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. Digital CS is a key differentiator that can help companies win new business and scale efficiently to get a competitive edge. Good digital customer experience can improve customer retention rates.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Sachin Rekhi

APRIL 12, 2020

The most successful businesses realize this and work hard to continually protect their strategic position. Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. Counter-positioning. But I found the Netflix example to be a more interesting one.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Here’s a review of how they did that.

User Testing 93

User Testing Feedback Software Research Software Product Marketing 93

UX Planet

FEBRUARY 26, 2024

Alternative assessment methods, such as portfolio reviews, collaborative discussions are presented as more promising avenues for assess the candidate and promoting inclusivity in the hiring process. In companies with product managers or owners, they often introduce them. I’m still going to ask for a design challenge 11.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. Developers/engineers – help to validate the technical viability of the UX strategy and implement it.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

UX Studio: Product Management

OCTOBER 2, 2023

These leave an exceptional first impression and differentiate our clients from competitors. As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. They also provide custom artwork through illustration and engaging motion design.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

freshtrax

FEBRUARY 21, 2023

Although the number of tourists has plummeted in the past years due to the pandemic, the percentage of foreigners in Tokyo has been increasing since 2014 with internationalization rapidly progressing in the city. Dive into the Tech industry Akiko: First of all, I’d like to ask about your career journey.

Research Software 52

Research Software Technical Review UX Data Visualization 52

BrainMates

OCTOBER 30, 2022

In reality, most companies are reviewing and failing ideas several orders of magnitude less than this. Product Management 101 is ‘problem before solution’, but it still appears the message is not getting through, as too many products and product improvements are launched without a real benefit to customers.

Development 59

Development Transportation Research Software Product Research 59

Userpilot

JULY 20, 2021

For several years I worked in head Marketing and Digital positions. I also worked with numerous tech startups and even built and run companies myself. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me. positioning. online reviews.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

ProductPlan

MARCH 5, 2021

The product manager career path is an exciting one with lots of possible on- and off-ramps. According to LinkedIn, interest in product management has doubled in the United States in the past 5 years. This post will look at six typical roles a product manager might find themselves in throughout their product management career.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Clients own the IP and provide much of the technical direction.   A glance at a tech company’s website immediately tells me which kind they are.  

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Semantic Differential Scale 5. Versatility in Product Management Understanding User Satisfaction Assessing Usability Determining Feature Preferences Aligning with Market Trends Gathering Targeted Feedback for Iterations 5.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. The product management role is very complex.

Feedback Software 66

Feedback Software Analytic Tools Research Software User Testing 66