Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. These systems worked by bypassing people, and thus removing the personal nature of business. Poor support tools and tech stacks are slowing teams down.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 14, 2023

How do product management and marketing teams work together to build successful products? Their responsibilities include product discovery, developing product vision, prioritization , roadmapping , analyzing product performance and its iterative development, and leading the product team. Let’s get right to it!

Product Research 84

Product Research User Testing Research Software Feedback Software 84

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive.

User Testing 94

User Testing Feedback Software Research Software Product Marketing 94

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. We are always looking for more product mentors from all around the world.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Userpilot

NOVEMBER 23, 2023

They lack vision and lead nowhere. Many companies lack differentiation strategies and drive product development by copying competitors. Strategic value is about aligning features with the company’s vision and long-term goals. It should also give you tools to measure progress. A roadmap example.

Analytic Tools 89

Analytic Tools Feedback Software Product Research User Testing 89

Userpilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. To build successful products, make sure to align the product strategy with the product vision. Continuous product discovery is necessary to keep up with the changes in user and market needs. What is product success in SaaS?

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. Start with comprehensive user research to thoroughly understand your customers’ needs. Continue to test the strength of your product-market fit.

User Testing 99

User Testing Feedback Software Research Software Customer Experience 99

Roman Pichler

AUGUST 15, 2023

Take a productivity tools suite like Microsoft Office or Google Workspace. If I was in charge of such a portfolio, I would use an overall strategy for the entire suite and separate product strategies for the individual tools like Microsoft PowerPoint and Google Slides. Competition: Is your product still sufficiently differentiated ?

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Ensure alignment between the product vision and product strategy on one hand, and the business objectives on the other.

Feedback Software 67

Feedback Software Analytic Tools Research Software User Testing 67

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It is how businesses let their target audience know who they are and what they can do and it refers to the words on your site, landing pages, as well as other marketing messages. Let’s get started!

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development. Want to see how? Book the demo!

Data Visualization 95

Data Visualization User Testing Research Software Feedback Software 95

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure? Product Team Roles.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Product Research 83

Userpilot

OCTOBER 24, 2022

those who decide whether to subscribe to your product, like a sales team or marketing team). But to put any of this into practice and start tackling onboarding challenges , you need to choose the right tool for the job: Userpilot is a powerful, cost-effective option. It’s rare for SaaS products to cater to just one persona.

User Testing 87

User Testing Research Software Customer Feedback Feedback Software 87

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. What is product strategy?

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Imaginary Cloud - Design

AUGUST 19, 2021

Creating useful, usable, and craved products and services that respond to human needs is the basis of Design Research. Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. What is Design Research? Design Research steps. ?

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Lenny Rachitsky

APRIL 9, 2024

Instead, I believe that AI will have the most profound impact on the high-level (and historically most valued) skills of product management: developing a strategy, crafting a vision, identifying new opportunities, and setting goals. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy.

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Userpilot

OCTOBER 13, 2022

Product parity should be avoided because such products are unlikely to disrupt the market and never command premium pricing. Product parity also limits your marketing and branding strategies. In fact, the only differentiator you can use to stand out from competing parity products is price. Risk losing competitive advantage.

Product Research 85

Product Research User Testing Feedback Software Research Software 85

Userpilot

FEBRUARY 10, 2023

You probably thought that companies only used one type of persona for sales, marketing, feature adoption , and everything else. Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. Why is creating personas important?

Research Software 91

Research Software User Testing Analytic Tools Feedback Software 91

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. This can be a valuable differentiator that attracts more customers. These are just a few questions that we tackle in the article.

Product Research 94

Product Research Feedback Software Research Software User Testing 94

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding.

Branding 94

Branding User Testing Product Research Data Visualization 94

The Product Guy

OCTOBER 25, 2016

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Roman Pichler

OCTOBER 6, 2020

Which market and market segment should the product address? What architecture patterns and technologies may be used? Whenever you create a brand-new product or when you make bigger changes to an existing one, like taking it to a new market , you will benefit from using a dedicated, timeboxed product discovery period.

Product Research 265

Product Research Technical Review Feedback Software Research Software 265

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Product planning focuses on product development while the go-to-market (GTM) planning concentrates on facilitating marketing and sales. Product planning improves the alignment of teams and internal stakeholders with the product vision. What’s product planning? Are you ready?

Product Research 94

Product Research User Testing Research Software Onboarding KPIs 94

The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. But what product-market fit is, exactly? The market can consist of two crucial components?—?target

User Testing 141

User Testing Product Research Product Marketing Customer Experience 141

The Product Coalition

MARCH 9, 2022

So how to differentiate your restaurant from others? The answer lies in restaurant branding and marketing strategies. Thanks to the restaurant branding strategy, your business would be differentiated from competitors from customer views. Regarding the hospitality industry, the number of restaurants may cross your imagination.

Branding 157

Branding Strategy Feedback Software Research Software 157

The Product Coalition

MAY 10, 2021

BigVision BigVision is a business (or product or department) that has a big, exciting vision. That long list of features has some cool solutions that could work and would be fun to build. Also, the total market size is billions. “We The research team proposes the same options that BigVision’s executives considered.

Software Review 117

Software Review Development Team Review Product Research Research Software 117

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Are there enough users who are ready to pay for a solution to the problem?

User Testing 85

User Testing Product Research Feedback Software Customer Feedback 85

The Product Guy

JANUARY 5, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Mixing the words, key responsibilities across companies started to emerge: Define product vision and strategy.

Weak Development Team 108

Weak Development Team Feedback Software Research Software Development 108

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? The second difficulty is that people often frame their needs as solutions. This examination helps to reveal the problem behind the solution. Henry Ford left us with some open questions. “If

User Testing 112

User Testing Data Visualization Customer Feedback Customer Experience 112

The Product Guy

FEBRUARY 18, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96