Mind the Product

JULY 18, 2017

It’s easy for people to have different recollections of the details of a test, but by recording them in a shared document you can bring everyone onto the same page. Usually if you want to see at a glance which variant performs better on a particular KPI (and by what order of magnitude) a chart does this better than a table. Use charts.

User Testing

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs

The Product Coalition

MARCH 15, 2023

This can be done by collecting documentation like a Passport or ID card. To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can use this KPI to identify places where you may need to set user expectations during your onboarding process.

Onboarding KPIs

Mind the Product

OCTOBER 20, 2017

A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be. By having everyone at these sessions, it also reduces the need for lots of research documentation because everyone has the same information. At Moo, tribes are collections of crews who focus on particular problems.

User Testing

Intercom, Inc.

JULY 6, 2021

We’re constantly evaluating which metrics contribute to a healthy business and top-notch team and customer experience, so iterating as we learn is a big part of our KPI model.”. At Intercom, we use tools like Guru to document all internal processes and make it easy for team members to access that information globally.

Customer Experience

The Product Coalition

MARCH 17, 2020

Develop a product KPI dashboard Developing a comprehensive KPI list may be a daunting and time-consuming task in the beginning, but it’s a task that pays off tenfold. A solid KPI dashboard allows you to turn a mush of data into actionable insights and directions.

Onboarding KPIs

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g.

Onboarding KPIs

The Product Coalition

NOVEMBER 24, 2020

Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. All issues, concerns, and frustrations, should be documented?—?even Though it’s always better to keep a formal document or file. Limit access to these documents to the Scrum Team members, though.)

Data Visualization

Userpilot

MARCH 24, 2021

This is a high-level document to give your team direction. A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Company Vision Template by ProdPad. Company and product visions are meant to be inspirational, not detailed.

Product Research

The Product Coalition

MAY 28, 2020

Inspire Top Product Talent to Grow Their Career at Your Organization | Photo by Kolleen Gladden on Unsplash To motivate product managers to grow their career with your organization, a transparent and documented process for roles and promotions is critical. liking to UX studies, mockups, and KPI dashboards).

Development

ProductPlan

AUGUST 7, 2020

Of course, a team is successful only when they collaborate as “one team,” so expect to roll up your sleeves for designing the solution, testing it, providing early feedback, documentation, etc. Long term, you can expect to manage a specific KPI (e.g., How to Transition from Engineering to Product Management.

Engineering

ProductPlan

FEBRUARY 8, 2022

Then, product operations owns the process of building (or reengineering), maintaining, documenting, and promoting adherence to the new or refined systems and processes. And the scope includes documentation, best practices, training, and maintenance. Tracking KPI performance and other critical metrics also fall within their purview.

Data Visualization

ProductPlan

FEBRUARY 15, 2022

Is the role of product operations about building and documenting processes—guided by the needs and requirements of product? Or is it about refining, documenting, and shepherding the ongoing use of established processes? Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization

The Product Coalition

DECEMBER 9, 2019

You might use goals in your yearly and quarterly company strategy, your positioning, mission statement, company culture guide, financial projections, and other crucial business documents and initiatives. What’s the key performance indicator (KPI) that you’re going to track? M easurable?—?Make A ttainable?—?Objectives

Onboarding KPIs

Amplitude

JANUARY 23, 2018

Their PMs see impact as having a thoroughly documented user story. Bad product teams define every metric as a KPI, effectively making nothing important. Bad product teams measure themselves by outputs; story point velocity, lines of code shipped or features delivered. Cost, schedule and scope rule the day. I’d love to hear them.

Weak Development Team

Userpilot

JANUARY 16, 2024

You can also use it to craft engaging blog posts, write simplified product documentation, etc. In this example, we fed ChatGPT with a product requirements document (PRD) and asked it to craft relevant user stories from the document. Analyze our user engagement KPIs and provide insights into improving them. Enter ChatGPT!

ChatGPT

Amplitude

JANUARY 8, 2021

Let’s use this snippet of code from our JS SDK documentation. Picking the wrong KPI is part of the process. Do you have tiers of customers?”. Three tiers.”. “OK. Let’s pass that user property in. Just so you can see how it works. We identify the user this way. And pass that even this way.”. Looks easy.”. “It

Data Visualization

Mixpanel

JANUARY 23, 2020

Empowering the team to submit product gaps: Simply put, make sure that every customer-facing employee has the ability to identify product gaps and document them effectively. Use a weighted ARR system to measure the business impact of each documented gap. Get more examples straight from the Mixpanel product team.

User Testing

The Product Coalition

JANUARY 5, 2021

for example, ROI, cost savings, engagement, and other KPI?—?have Suppose Developers are merely confronted with requirement documents. Lastly, provide continuous feedback throughout the whole development and delivery cycle with regular checkpoints against the original targets. have been met out in the field.

Product Research

The Product Coalition

NOVEMBER 19, 2019

However, even one business analyst can overlook some aspects, especially when documenting different functionalities. To better control the results of testing, oblige your team to share KPI reports. When different people are tasked with requirements preparation, it can lead to inconsistencies.

Reporting Tools

Userpilot

APRIL 23, 2021

Pains/challenges: Build complex email automation that follows the user through the entire user journey Understand how the user is engaging with the product at each step of the user journey to better identify when and what type of email to send track and improve email onboarding automation impact on product adoption KPI’s.

Analytic Tools

Userpilot

DECEMBER 7, 2022

A key performance indicator (KPI) is a quantifiable figure that shows how well a business accomplishes its main goals. For example, the Customer Churn Rate, Net Promoter Score, and Customer Retention Rate are three KPIs most SaaS businesses use. Leading KPIs. An example of a leading KPI is customer satisfaction (CSAT).

Onboarding KPIs

Amplitude

NOVEMBER 2, 2018

Shared dashboards now reflect the layout and KPI settings of their private version. Dashboards that you share with people outside of your organization via Public URLs now show the same configuration as the private version — side-by-side paneling, chart order, and KPI metrics on chart panels. Visit the documentation to learn more.

Data Visualization

Mixpanel

JULY 21, 2020

A ‘video engagement’ KPI might look like this in Mixpanel : Before you can begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. Then, through strategy sessions with the Mixpanel team, they’ll uncover the important user behaviors they need to track for proper analysis.

Analytic Tools

Amplitude

MARCH 14, 2018

For single-series Event Segmentation Charts on Dashboards, you can now display a KPI-only number for the chart panel, making it easier to visibly track the status of important metrics! Version-over-version analysis is a common Amplitude use case that is now a little easier! Metrics on Dashboards. Please contact us to join the free beta!

Data Visualization

Mixpanel

JULY 21, 2020

A ‘video engagement’ KPI might look like this in Mixpanel : Before you can begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. Then, through strategy sessions with the Mixpanel team, they’ll uncover the important user behaviors they need to track for proper analysis.

Analytic Tools

Amplitude

JUNE 23, 2020

Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. See here for our documentation on the integration. See here for full documentation. For example, Mindbody used Historical Count to learn that finishing your 5th workout is a critical step for users to become loyal customers.

Data Visualization

BrainMates

APRIL 21, 2020

Metrics – One primary longer-term KPI and a few (at most) leading indicators that demonstrate the customer and/or business is receiving enhanced value. The “ SMART”-er the better and must be linked directly to the actions of the product and development team (and not easily influenced by things you cannot control).

Onboarding KPIs

Bain Public

JANUARY 11, 2022

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. Let’s dive deeper! Product team: Roadmap process (e.g.

Onboarding KPIs

Modus Create

JULY 8, 2022

The KPI metric suggested that the new experience had to load in 1 second on 3G. Furthermore, additional efforts in documenting the usage make it easy and enjoyable for non-technical people to use. As a result, talent management acquired added flexibility in recruiting, yielding further improvements. . Negative Impact on Conversion .

Technical Review

ProductPlan

JULY 10, 2020

But what happens when there’s a separate set of Key Performance Indicators ( KPI s) from one department to the other? For example, marketing probably has a separate website, and Customer Support probably has a platform for help documentation and service requests. Lack of shared goals.

Customer Experience

svpg

SEPTEMBER 21, 2015

This is a document that is managed by the delivery manager, but the only one that can typically add an item to this is the CTO/VP Engineering. So they are both KPI-based, and they complement each other, but they serve different purposes. If we don’t do conventional roadmaps, then where and how are these commitments communicated?

Roadmap

Userpilot

SEPTEMBER 23, 2019

Now it’s time to take everything you’ve learned and condense it down into a one-page document that can be shared with colleagues, printed up, and hung on your wall. Now you have a new KPI for a very important stage. Find opportunities to optimize for these new user-focused KPIs. You made it to the map design stage!

Customer Experience

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Whether it’s shoddy support documentation or lackluster training , these all make an impression and can diminish the experience.

Customer Experience

Amplitude

JULY 11, 2019

Engineers include a KPI section with an Amplitude link where the rest of the company can see how the feature is being adopted by our users. Your Data Dictionary from step #2 is a living, breathing document. Messy data leads to mistrust and when there’s Messy data leads to mistrust. Sharing Data.

Data Visualization

Mixpanel

JUNE 12, 2023

It makes sense to divide this step into two parts: The KPI Strategy part is where product metrics around a new feature or product are defined or refined. The product team will have input here since they’re just as invested in measuring the overall health of the product as anyone.

Data Visualization

Mixpanel

JUNE 12, 2023

It makes sense to divide this step into two parts: The KPI Strategy part is where product metrics around a new feature or product are defined or refined. The product team will have input here since they’re just as invested in measuring the overall health of the product as anyone.

Data Visualization