Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. However, the reality is push notifications may be harming your app’s retention rates.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Define your marketing personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Gainsight

OCTOBER 28, 2021

Unfortunately, if you’re not reaching product-market fit, the whole team might as well be banging their heads against the wall. Your product growth strategy hinges on a rock-solid product-market fit. Luckily, there are a few ways to measure product-market fit and launch a growth plan that’s worth your time and energy.

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. With marketing spend decreasing across the board due to COVID-related budget cuts, every dollar you invest needs to yield a clear revenue outcome.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Gainsight

DECEMBER 27, 2019

It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Even if you haven’t already decided to pursue a product-led growth strategy , you’ve probably heard some buzz about it in SaaS circles. Here’s a quick look at why product-led growth is becoming so popular: The SaaS market has morphed. .

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. The time it takes to deliver an idea into the market.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. Because you can dig into user feedback as well as in-product behavioral analytics , Gainsight PX makes it easy to understand your users’ needs and objectives.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Product Innovation Educators

JANUARY 3, 2022

Scrum is one of the most widely-used flavors of Agile, mostly applied to software development projects. Teams work on high-priority user stories in rapid cycles called sprints, deliver working software that is validated by users, and incorporate feedback quickly into the next cycle. After this, the tactics are similar to Scrum.

Agile 112

Agile Development Feedback Software User Testing 112

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Intercom, Inc.

APRIL 28, 2022

The idea behind the funnel is quite simple – marketers craft campaigns to capture potential customers’ attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Gainsight

NOVEMBER 5, 2021

In this article, we dissect the elements of effective SaaS trials and lay out a formula to create a best-in-class trial experience. In the modern SaaS environment, the trial experience isn’t just important—it’s essential. After all, 25% of apps are ditched after being used just once. Use feedback to cut down user friction.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Product Research 52

ProductPlan

APRIL 9, 2020

Customer interviews : A good way to get in-depth feedback, but takes time and resources. Useful for breaking into brand new markets. App store reviews: Sometimes the qualitative data comes to you! If you see a problem that needs to be solved, ask your target market questions like: What are the main roadblocks in achieving X?

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Revulytics

AUGUST 4, 2017

But usage intelligence for desktop applications across different operating systems isn’t its best game and, as such, it’s really not playing at the game’s highest level, and will have a hard time ever being as good at it as those who have focused on it for years. No ability to close the feedback loop.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Customer Feedback 63

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Gainsight

JUNE 21, 2022

Not only can it be difficult to figure out which features to prioritize, but product leaders can also struggle with engineering dependencies, executive demands, and the need to operate with agility in a market that moves faster every day. Suffice it to say that this is a tall order—one that’s even harder without the right tools in place.

Data Visualization 52

Data Visualization Analytic Tools Roadmap Onboarding KPIs 52

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Mind the Product

FEBRUARY 16, 2017

Whales, despite being generally very few in number, account for something in the order of 70% of all spending on in-app purchases. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated.

Analytic Tools 120

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 120

Radical Product

APRIL 16, 2019

Locked-In Syndrome means overly committing to a technology, or approach because it has been successful in the past. It kills the desire to explore better solutions when there’s already a solution on hand that’s working brilliantly. In the absence of a clear vision, and strategy, customer feedback can lead us astray.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 130

Feedback Software Customer Feedback User Testing Data Visualization 130

Product Talk

APRIL 3, 2024

. – Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Our goal is to figure out if our solution ideas will work. But this type of customer interview doesn’t get us reliable feedback. The best way to evaluate your solutions is with assumption tests.

User Testing 168

User Testing Customer Experience Customer Feedback User Friction 168

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Modus Create

APRIL 10, 2019

” In this presentation, I argue that many of the practices and methods of design and product development leaders are so critical to large-scale digital transformation efforts that these engagements cannot be successful without rethinking how companies prioritize, build, deliver, and market their products.

Customer Experience 69

Customer Experience Reporting Tools Customer Feedback Product Research 69

Userpilot

MAY 26, 2024

What are marketing funnels ? How to leverage them to drive more growth in your SaaS? In this article, we’ll explore what funnels are in marketing and how understanding both the marketing and sales funnel is crucial for driving growth in SaaS. BOFU : Persuasive content (customized downloads, purchase arguments).

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. However, I suspect some roles, especially at B2B SaaS providers, will always require a deeper technical understanding.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. However, I suspect some roles, especially at B2B SaaS providers, will always require a deeper technical understanding.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 21, 2017

We’re sure LinkedIn did extensive user research, but we decided to double down and generate some insights with Alpha’s platform. While our data does not constitute definitive market research by any means, it can often serve as a directional indicator into larger trends. Jobs to be done (or to be found!).

User Testing 40

User Testing Customer Feedback Product Research Research Software 40