Intercom, Inc.

JUNE 1, 2021

According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. The solution: Optimize your resources with the Conversational Support Funnel. Challenge #2: Agents are wasting time jumping between tools.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

ProductPlan

MARCH 21, 2024

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. This is most immediately observable in the trend toward consolidated product management platforms.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Usersnap

JUNE 30, 2022

What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

AUGUST 8, 2022

Many of them are in leadership roles, such as Product VPs, CPOs, and Heads of Innovation. She is leading product and engineering teams to develop a platform for embedded integrations that quickly connect various software applications. It was scary how little we were utilizing great technology to solve challenges in education.

Research Software 100

Research Software Customer Experience Product Management Product Manager 100

Mind the Product

MAY 5, 2020

She says that although AsiaPac can sometimes lag behind other parts of the world in terms of market and technology trends, the region can leapfrog over these trends really quickly, with mobile adoption being one particularly strong example of this. She adds: “I thought I was going to learn about technology and tech innovation.

Leadership 99

Leadership Research Software User Testing Analytic Tools 99

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Product Innovation Educators

APRIL 15, 2024

His expertise is on leadership for innovation and business transformation. His most recent book is Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era. Technology is just one of the mega forces that I think will drive this next era. John Legere set up a system for Big Bets.

User Testing 114

User Testing Product Management Product Manager Product Research 114

Product Innovation Educators

JANUARY 1, 2024

We wanted to make some of those tools more available to people. [7:22] 12:24] What tools have you seen resonant with organizations because they help them innovate better? The tool that gets the most attention is hunting zones. This allowed him to build a software platform that drove a 6000% improvement in stock prices. [19:16]

Analytic Tools 98

Analytic Tools Data Visualization Research Software Strategy 98

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Mind the Product

OCTOBER 9, 2017

Today however, many products are accompanied by an app, which affects this buying behavior. Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. Products were simple, with a few buttons and straightforward directions.

Research Software 143

Research Software User Testing Product Research Customer Experience 143

ProductPlan

OCTOBER 1, 2020

Software as a Service has become the predominant business model for B2B software. This conference is dedicated to helping SaaS executives, founders, and entrepreneurs of enterprise software companies ramp up their subscription revenue. Agile Leadership Summit. The 2020 edition is a virtual, one-day event.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Product Innovation Educators

NOVEMBER 20, 2023

PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976 and contributing research and knowledge to our discipline for nearly 50 years. 15:58] What benefits have you seen from an information management system? We were able to connect through the tool.

Research Software 102

Research Software User Testing Government Systems Review 102

Product Innovation Educators

MAY 1, 2023

It’s looking at the friction of doing product management and standardizing it so we’re all using the same artifacts, methodologies, and research. Product ops should involve standardizing onboarding, access to data, and systems. It involves guiding and coordinating customer research. Write it down.

Product Management 107

Product Management Product Manager Product Research Research Software 107

The Product Manager Coach Blog

SEPTEMBER 5, 2023

Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post! Every connection you make is a potential solution to a problem you haven’t encountered yet. It includes tech enthusiasts, market researchers, and even end-users. Download the free guide now!

Research Software 52

Research Software Feedback Software User Testing Product Management 52

The Product Coalition

NOVEMBER 19, 2020

TL; DR: The Scrum Guide 2020 The Scrum Guide 2020 is available now: Change is coming to make Scrum more accessible and inclusive beyond software development. Learn more about the changes, download the brand new and free Scrum Guide 2020 Reordered to spot patterns quickly, and join the Scrum community discussion.

Software Review 92

Software Review Research Software Download User Testing 92

ProductPlan

MARCH 1, 2023

Product Planning is researching, making decisions, and taking action to develop a successful product. Establishing your credibility and leadership: Product planning is a team effort that involves several stakeholders across the organizations, including executives, sales, marketing, customer success, and of course, product development.

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

The Product Coalition

FEBRUARY 8, 2018

The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. The biggest challenge facing remote or distributed teams is not some unmet technology solution. Thank you!

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

JUNE 28, 2022

In the busy, competitive world of SaaS products, there’s something that can give product managers a serious advantage: prototype testing. There are many types of prototypes, ranging from a very simple sketch or mockup to a fully interactive, high-fidelity tool. What is a prototype? What is prototype testing? Save money.

User Testing 52

User Testing Product Research Feedback Software Research Software 52

Product Innovation Educators

JUNE 14, 2021

How product managers can succeed in innovation leadership. Our guest today is a 30+ year innovation and technology journalist. Innovation leaders work in established companies and are responsible for thinking about the future, talking to customers about the future, and understanding how technology is going to change.

Research Software 82

Research Software User Testing Product Research Leadership 82

bpma ProductHub

FEBRUARY 13, 2017

Actuation Consulting has been conducting research on what separates high performance product teams from the pack. Download here. Conversely, product managers who lack knowledge of the corporate strategy have no grounding from which to effectively develop useful multi-year product strategy, nor the tools to motivate their teams.

Reporting Tools 195

Reporting Tools Data Visualization Product Research Research Software 195

Product Innovation Educators

AUGUST 2, 2021

The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. 1:34] What was going on at Roll20 that cased leadership to hire their first product person? It was a time of targeted growth, and leadership was excited about growing the platform.

Research Software 116

Research Software Feedback Software Product Management Product Manager 116

Centercode

SEPTEMBER 1, 2020

The leadership team created a beta testing program to solve that problem. They needed a tool — and a plan. Centercode provided the tool and methodologies that Caavo needed to verify the quality and delightfulness of its products. Download your copy of the Caavo case study here. Ge the Caavo Case Study.

User Testing 98

User Testing Product Research Testing Customer Feedback 98

Roman Pichler

MARCH 12, 2024

To ensure that the right technologies are applied, you’ll benefit from using a technology strategy. Click on the picture to download the stack. Similarly, the technology strategy is directed by the business strategy. But that’s still not enough. Let’s take Microsoft as an example again.

Research Software 280

Research Software Technology Strategy Artificial Inteligence 280

Intercom, Inc.

APRIL 28, 2022

Chances are that customers have done their research on your business. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities you’ve had to work with incredible brands, leaders, and technologies. I started as an engineer – at that point, I was fascinated by technology.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Product Innovation Educators

MARCH 22, 2021

I am joined by Heather Samarin and Vidya Dinamani, the co-founders of Product Rebels, a product management leadership training company. We performed observational research that allowed us to have customer empathy and understand our customers’ pain and problems. Click here to download the Action Guide. Innovation Quote.

User Testing 79

User Testing Research Software Customer Experience Feedback Software 79

Product Innovation Educators

FEBRUARY 12, 2024

He cofounded SmartOrg, which provides software and services to support decision-making and managing uncertainty. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976 and contributing research and knowledge to our discipline for nearly 50 years.

Software Review 103

Software Review Weak Development Team Research Software Product Research 103

Product Innovation Educators

SEPTEMBER 18, 2023

When it comes to PM leadership roles, hiring teams would share the same small handful of reasons for rejecting candidates. Erika will help us not make the mistakes that lead to you not getting the job—she even has a system for job seekers she calls the Inevitable Edge Method. Do research for the right stage of the interview process.

Weak Development Team 106

Weak Development Team Feedback Software Research Software Startups 106

Gainsight

JUNE 11, 2021

Read on for an even speedier download of today’s content. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Product Innovation Educators

JUNE 29, 2020

Over the last 15 years, the product community has changed for the better, benefiting from tools like scrum and agile, but the soft skills have received less attention. Hard skills like market research or roadmapping are important, but they’re not enough. Click here to download the Action Guide. Innovation Quote.

Agile 106

Agile Product Management Product Manager Workshop 106

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. If you have any leadership skills, it seems pretty natural for them to grow that way, and I did that. Know when to back off or offer something different.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Product Innovation Educators

SEPTEMBER 6, 2021

In customer research, we’re trying to understand what problems our customers face and how much they value solutions to those problems. Start at the top leadership of your company and make sure your executives understand segmentation is important; many leaders think they’re going to capture the entire market.

User Testing 62

User Testing Marketing Research Software Product Research 62