Userpilot

FEBRUARY 4, 2023

How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

User Testing 82

User Testing Customer Experience Customer Feedback Feedback Software 82

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. I sat with an entrepreneur who was helping me with market research for the work I do with startup founders and explained to him what I do. Our technology is so powerful, it can do many things, what is the best product to build with it?

Product Strategy 107

Product Strategy Research Software Strategy User Testing 107

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Centercode

JUNE 4, 2019

Experiencing technology firsthand is central to our mission here at Centercode. That’s why when our CEO Luke brought the Oculus Quest all-in-one VR system into the office, we did what any dedicated tech enthusiasts would do: we took turns playing Beat Saber. Was it entirely in the name of research?

User Testing 66

User Testing Product Research Research Software Feedback Software 66

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. A competitive landscape analysis is a structured way to research your competitors. You or your client should be able to name a handful off the top of your head.

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Our app is now integrated with [Maps App X]”? Which message is more effective? Explainer videos.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Iteratively Blog

MARCH 15, 2020

They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ? It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? Check out the latest issue. #2 4 Datacamp.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userzoom

MARCH 26, 2020

Whether your next research study is a moderated usability test or an unmoderated usability test , it’s important to clearly define what each task is and isn’t. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page. Research question: [Example text]. Assumptions.

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User Testing Product Research Research Software Data Visualization 94

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

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User Testing Magazine Product Research Research Software 164

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. Email lists allow researchers to recruit potential participants from your company’s opt-in contact list. There are myriad social media platforms to choose from, ranging from the broad to the niche. Knowbility Inc.

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

ProductPlan

SEPTEMBER 30, 2021

We conduct customer research and stakeholder alignment so we can figure out what matters. Not only do these frameworks have lots of different names and acronyms, but they also require varied inputs. While these tools often help, there’s an inherent risk to them as well. They unpack their pain points to get to the root cause.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Product Innovation Educators

FEBRUARY 22, 2021

In a few weeks, the name of this podcast will be changing to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming. ” The logo will look the same—just the name is changing. . ” The logo will look the same—just the name is changing. .

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. Permission system of the teamwork platform.

Research Software 46

Research Software Feedback Software Information UX 46

Userzoom

AUGUST 20, 2019

Ask the nearest researcher what one of their most persistent pain points in conducting user research and usability testing is and we can almost guarantee that recruiting participants is up there near the top. It’s because of this that we’ve created a brand new ebook called, quite simply, Participant Recruiting 101.

Product Research 82

Product Research User Testing Customer Experience Data Visualization 82

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Over my career, I've done my best to shape my engineering skills to be able to one day work directly in autonomous vehicle technology. It was an Android tablet at its core and failed to highlight its capabilities beyond reading ebooks.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Studio: Product Management

NOVEMBER 1, 2019

When we arrive at the page, we instantly see in the upper left corner that we landed on the page named NBC News. We will talk about this more in the chapter about research. And don’t forget to offer a solution. These de facto standard solutions are called conventions. Let’s take a look at NBC. Create a style guide.

User Testing 76

User Testing Feedback Software Research Software UX 76

Gainsight

NOVEMBER 20, 2019

An approachable best-seller that will expand the way you think about applications of research. Get to know the processes of shaping, betting, and building a product as told by one of the longest-running SaaS companies in the biz. Mastering Product Experience in SaaS —Nick Bonfiglio, Mickey Alon, and Myk Pono [Free].

Books 80

Books Blog Feedback Software User Testing 80

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. In such cases, professional market research may work better for starters.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Centercode

APRIL 9, 2019

An industry survey revealed over 90 names for pre-release testing. Our own in-house research reveals an attitude that’s closer to the term coined by IBM. Technology. With smart products and cloud-based software in almost every home and office in the US, it’s easy to see the strides tech has made in little over a decade.

Feedback Software 68

Feedback Software Research Software User Testing Product Research 68

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

Product Research 89

Product Research User Testing Research Software Feedback Software 89

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

UX Studio: Product Management

JUNE 12, 2018

Download our free ebook for the basics. Next, follow some practical examples focusing on Facebook , the platform on everybody’s mind to move the discussion from the abstract towards a real and relatable one. These examples apply to Facebook but many would carry over to lots of other social platforms as well. Engaging employees.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Unlike what might be implied from the name, the lecture Itai gave discussed writing requirements for functionality that included estimates (in Hebrew), which were features that gained popularity back then. Here’s how. they are Ph.D.’s

User Testing 137

User Testing Data Visualization Product Management Product Manager 137

Intercom, Inc.

JULY 4, 2019

Leaders have to get out of the business of saying: “I have this solution in my head. Josh: I’ve spent about 30 years in the technology industry, most of that time working as a user experience designer. It might be some kind of research. Change is much easier for teams and much harder for leaders. We don’t know.

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User Testing Customer Experience Feedback Software Research Software 212

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. My parents were like, “What in God’s name are you doing? ” And I could always find a job.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

UX Studio

JUNE 27, 2018

Fintech startup Payment Courier set out to eradicate this pain by developing a payment plugin that can be integrated into any payment gateway or online payment system. You typically pay for the total order yourself and then collect the money in cash, wire transfers or through some cost split app. Challenges & Solutions.

User Testing 71

User Testing Research Software Feedback Software UX 71

The Product Coalition

JANUARY 5, 2021

Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers. Providing an idea management system is a good starting point.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

UX Studio

JANUARY 14, 2019

Your product has some big names on board? and his huge hands could be trying to use your app! Both Google and Apple have put an enormous amount of research into designing their different UI controls. Use smart search-as-you-type solutions. We need to know if a product merits our time, money and attention.

User Testing 108

User Testing Research Software Customer Experience Feedback Software 108

The Product Coalition

OCTOBER 12, 2020

Hint: innovative technology can only take you so far. There was still some research to conduct, to understand what is the target audience’s budget. That was Ford’s unique “technology” (other than the car itself)?—?the In the name of affordability and reliability, ease of use wasn’t the most important quality of the car.

Product Strategy 114

Product Strategy Strategy User Testing Product Research 114

UX Studio

MARCH 19, 2019

We know from the World Health Organization research that over a billion people live with some kind of disability. Accessible thinking doesn’t stop at seeking solutions for people with permanent disabilities. People using our website in a noisy environment would greatly appreciate the above solutions. Want to read more?

Customer Experience 66

Customer Experience User Testing Customer Feedback Research Software 66

Intercom, Inc.

SEPTEMBER 18, 2019

When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. These pop-up messages can be personalized using customer names and data, making them more likely to grab the attention. But this kind of marketing has a low success rate. It’s all about context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Under 10 Consulting

JANUARY 29, 2020

Company and product name. For example, let’s say you make health information systems. Your own customer research (such as win/loss analysis) should reveal the conditions that are optimal for your product. Get your hands on that research note. What’s the best competitive intelligence tool? Pricing comparison.

User Testing 69

User Testing Research Software Software Review Systems Review 69