Thu.Feb 09, 2023

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Domain expert or practice expert: Your product management career

Mind the Product

What sort of product expert do you want to be? In the first of a regular series, Mind the Product’s own Emily Tate offers some insights for product people pondering their career choices One of the most common questions I get when talking to product managers about their career path is, should I become an [.] Read more » The post Domain expert or practice expert: Your product management career appeared first on Mind the Product.

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Product Management University Launches The School of Customer Success for B2B

Product Management University

Learn Value Skills for Leading Customers Strategically Versus Reacting Tactically Rock Hill, SC – February 9, 2023 Today, Product Management University launched The School of Customer Success for B2B. The school specializes in strengthening the value skills of customer success managers to elevate their role from tactical issue-list managers to strategic account leaders that proactively help customers define measurable success and lead them to it.

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How To Use Predictive Customer Analytics To Drive Retention and Increase Satisfaction?

Userpilot

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

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Reframing the Imposter Syndrome — YouX 2023 Q&A with Tiffany Eaton, Nikki Anderson-Stanier, and Fredrick Royster

UserInterviews

A recording of the YouX 2023 panel about imposter syndrome among UX researchers, plus a Q&A with the panelists.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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The Continuous Product Optimization Guide For Product Managers

Userpilot

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? If you’re after answers to these questions, we’ve got you covered! Let’s dive right in! TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals.

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The Challenge of the Feature Factory

ProductPlan

Does your product team celebrate launching that feature they’ve spent the last three months working on and then never give it another thought until it breaks? Is the senior leadership at your organization constantly ordering you to work on the top 10 priorities that change every other day? Are you too busy to reflect on how your product team can work better together?

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Will You Be My Mentor?— YouX 2023 Q&A with Paul Derby, Devin Harold, Dr. Erika Spear, Varun Murugesan

UserInterviews

In this YouX panel, we’ll define: what is coaching, what is mentoring, what’s the difference? We’ll also hear experiences from both the mentee and mentor perspective, and how to achieve goals on either side of the relationship.

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How The Formation of Stable Teams Will Benefit Your Entire Organization

Agile Velocity

In our last post about stable teams, Agile Transformation Coach, Kim Antelo, shared why stable teams are important and what you do if you have experts that cannot be on every team. In this follow-up video, Antelo explains how the formation of stable teams creates psychological safety on the team, increases team predictability, allows stakeholders to forecast more accurately, and results in less employee turnover.

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Unlocking Customer Success via Partnerships 

Gainsight

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed venture and capital landscape, investors and CEOs are tightly aligned on a very important fact: The cheap-money era of “growth at all costs” has reset and transitioned to one of efficiency, durability, and dare we say it … profitability.

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How Embedded Analytics Helps Product Managers Exceed Their KPIs

Embedded analytics can help you deliver cutting-edge analytics experiences to your end-users that align with KPIs that are critical to the growth and success of your business. Read this eBook to learn how an embedded analytics platform, like Qrvey, can help PMs exceed the following KPIs: Growing revenue while improving customer retention rate Delivering rapid time to value Earning a high net-promoter score Increasing Gross Margin / Profitability Conversion rate from trial to paid Don’t just meet

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Research for All: Building Healthy Teams Through Democratization—YouX 2023 Q&A with Kate Kalcevich

UserInterviews

In our final YouX session, learn how to identify democratization needs, create playbooks and models that enable your team, and scale your efforts in a sustainable way.

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5 Tools for Managing Your Product Backlog

airfocus

When did keeping user stories, updates and fixes on an Excel sheet help anyone? The answer is, never. There are modern tools that are designed to help you manage your product backlog, here are the top 5.

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Wellness and UX: Going Beyond the User Experience — YouX 2023 Q&A with Dr. Christelle Ngnoumen

UserInterviews

A recording of the YouX 2023 session about wellness and mindfulness for UX researchers, plus a Q&A with Dr. Christelle Ngnoumen of Headspace Health.

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How To Prepare Your Product Discovery Roadmap

airfocus

42% of startups fail because there was “no market need” for their product. Could they have avoided wasting time and money? Yes, if they had carried out the right product discovery. Here's how you can prepare your product discovery roadmap.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why Product Request SLAs Fail

Mironov Consulting

Building on a post from last July about Incompatible Worldviews … Almost every Go-to-Market-side enterprise stakeholder I interview tells me that their product team is unresponsive : that folks rarely get anything back after submitting an (urgent, strategic, well-considered) ticket through the company’s agreed-upon enhancement request process.

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Product Led Growth Strategy 101: Comprehensive Guide to PLG [Examples Included]

Userpilot

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. In our comprehensive guide, we discuss what PLG is and how it’s different from other models. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

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How MSPs can Capitalize on the Rush for Localization of IT Services

eG Innovations

Opportunities for MSPs as Customers Choose Local MSPs Over Public Global Service Providers “If you are a managed service provider (MSP) in Switzerland, your customers are very likely Swiss customers, so they speak the local language, and they want their data to be in Switzerland, and they want your service provider to comply with all the Swiss regulations.

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The Product Communication Guide for SaaS Companies

Userpilot

What’s product communication? Is it different from product messaging? Why is it important for your product? How can dedicated in-product communication tools help you achieve your product goals? These are the key questions we discuss in the article, so if you’re after the answers, you’re in the right place! Ready to dive in? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.