Five Reasons Why SaaS Benchmarks Can Be Dangerous Without Context
Gainsight
NOVEMBER 15, 2022
I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate / Net Revenue Retention / Gross Margin / ARR / Employee]?”. Often the message provides no context on the leader’s business. They just want to know what “good” is. As a CEO who has seen Gainsight grow from a very small company to nearly 1500 employees, I completely understand that instinct.
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