The Ultimate Guide to Becoming a Customer Success Leader
DECEMBER 1, 2022
Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. As an emergent position in a highly competitive industry, jumping into a leadership role can be intimidating. Thankfully, there are best practices to increase your chances of success.