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Insights from Chris Mele’s Business of Software AMA Pricing is often treated as an afterthought in SaaS companies. Founders focus on product-market fit, customer acquisition, and engineering scale long before they turn serious attention to monetization. But according to pricing expert Chris Mele , that approach can cost companies millions in unrealized revenue.
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I’ve written before about the value of mining for conflict , especially when stakeholders say they’re aligned, but you want to be sure. One effective technique is to go around the room (or their screens) and ask each stakeholder “What could go wrong with this plan?” Subscribe to my weekly Nano-letter: Sign Up Some answers might be off-the-wall (“The world could end and we wouldn’t be able to sell our lawnmower app”), but others may surface real concerns that haven’t yet been voiced.
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At Gainsight, we recognize the power of customer communities in fostering engagement, collaboration, and long-term success. As technology continues to connect people worldwide, it’s crucial that these digital spaces are inclusive for all users. That’s why Gainsight is doubling down on accessibility enhancements within our Customer Communities platform, aligning with the European Accessibility Act (EAA) to ensure a seamless and equitable experience for every user.
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