Mon.Jul 17, 2023

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Embracing AI as a partner

Mind the Product

Christine Itwaru discusses how product managers should think about this transformative technology. Read more » The post Embracing AI as a partner appeared first on Mind the Product.

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How to Use Data Analytics to Improve Customer Experience

Userpilot

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. In this guide, we’re going to show you how to use data analytics to improve the customer experience!

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Going from 0 to 1 in Product discovery by Merci Grace

Mind the Product

In this #mtpcon San Francisco talk, Merci Grace, Angel investor, and former Head of Growth at Slack, and offers an iterative framework to plan and execute the product discovery phase that provides value to your customer. Watch the video to see the talk in full, or read on for the key points. Read more » The post Going from 0 to 1 in Product discovery by Merci Grace appeared first on Mind the Product.

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446: Winning at new products – with Bob Cooper, PhD

Product Innovation Educators

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management. Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Product Team Structure – A Guide For SaaS Product Teams

Userpilot

How to choose the right product team structure for your SaaS? This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it!

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Product Managers Look To Patient Records For Treatment Solutions

The Accidental Product Manager

Patient medical records may be a new product area Image Credit: Kevin Spencer Nobody ever wants to go to the hospital. However, if we do find ourselves there, we would like to think that the doctors know exactly what is wrong with us and that they have a way to fix us. However, let’s face it – the human body is really, really complex and often doctors are just guessing at what ails us.

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How to Build an Irresistible Product for VC Investors

Nir Eyal

Venture capital (VC) is a great opportunity for new entrepreneurs seeking to bring a product to life—but the funding is incredibly difficult to secure. A survey of almost 900 VC firms found that they consider 101 opportunities on average for every deal they close. Still, the benefits of VC funding are clear. The post How to Build an Irresistible Product for VC Investors appeared first on Nir and Far.

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How to Align OKRs with Product Strategy and Business Objectives

airfocus

Aligning Objectives and Key Results (OKRs) with product strategy and business objectives is crucial for organizations to drive meaningful progress and achieve their goals. This article explores the importance of this alignment and provides insights into how organizations can effectively align their OKRs with product strategy and business objectives.

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New podcast series explores staff+ engineering

ProductBoard

A few years ago, we started a podcast about engineering leadership and management – what it takes to be a manager at an IT company and lead a team of developers. Read more about the topic here; the podcasts – the old series and the current one – are available on all streaming services. Before I go into further details on the topic – staff+ engineering – let me first say a bit about how the idea.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Understanding the difference between user research & user testing

TryMyUI

What's the difference between user testing and user research? User testing is just one part of the broader set of strategies and approaches termed "user research" – learn how they fit together! The post Understanding the difference between user research & user testing appeared first on The Trymata blog.

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The Gainsight Formula: Unraveling the Product Strategy Behind the Customer Success Titan

ProductBoard

Picture this: a bustling startup on the cusp of greatness. The team works tirelessly, pushing their product to new heights. The CEO, driven by unbridled ambition and a burning desire for innovation, becomes obsessed with the potential of a game-changing breakthrough. In their pursuit of the next big thing, however, they risk losing sight of the core product that propelled the company to success in.

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Experience Design is Product Management

Feedback Loop

Tricia Houston is the Founder and COO of The ExperienceBuilt Group. Listen now as she delves into the importance of experience design.

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12 Best Software for Customer Feedback to Gather Actionable Insights

Userpilot

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. In this article, we’ve curated the 12 best software for customer feedback with all their ins and outs to help you choose which is the best fit.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Digital CS Challenges and How to Overcome Them

Gainsight

As the technology sector transitions from hyper-growth to durable growth, SaaS companies are shifting their focus to safeguarding Net Revenue Retention (NRR) and ensuring customer outcomes. That’s why leading Customer Success (CS) teams are discovering ways to deliver amazing digital experiences to customers efficiently and at scale. It’s clear that Digital CS is the path forward for SaaS.

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10 Customer Service Best Practices For Business Success

Userpilot

Looking for customer service best practices to provide stellar support? Modern customers are savvy and have high expectations. They want issues resolved ASAP without friction and can even switch to competitors if dissatisfied with your service. This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates.