ProductPlan

JULY 14, 2022

Launching a product is not for the faint of heart. So many things, both large and small, can go wrong. In 1985 Coca-Cola canceled New Coke because the product team didn’t confirm that Coca-Cola drinkers would accept a change to their favorite soft drink. Samsung had to recall its Note 7 smartphones because they were exploding. And Google Glass suffered from privacy concerns, bugs, low battery life, bans from public spaces, and an inability to live up to the hype all stymied public adoption of th

Product launches 52

Product launches Customer Feedback User Testing Customer Experience 52

Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems. As a result, we invest a lot in the reliability of our application. But unpredictable failures are inevitable, and when they happen it’s humans that fix them.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Mind the Product

JULY 14, 2022

Keeping your sprint planning meetings productive isn’t just about the meetings themselves. Preparation beforehand and acting on the results of the meeting afterwards are also crucial. Let’s look at the three crucial elements of impactful sprint planning meetings. [.] Read more » The post How to conduct productive sprint planning meetings for product managers appeared first on Mind the Product.

Product Management 194

Product Management Product Manager Management Management 194

The Product Coalition

JULY 14, 2022

Whether you are new to the position or you have your fair share of experience, there are some dangers for product managers that not many people talk about. Pitfall 1982. All rights reserved to Activision Blizzard I like to think that I have a lot of experience building products. Not because I’ve been doing it for a long time, but because I’ve made a lot of mistakes.

Product Research 147

Product Research User Testing Customer Experience Weak Development Team 147

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

Intercom, Inc.

JULY 14, 2022

?. Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Gainsight

JULY 14, 2022

As a product leader or manager, you’re pouring loads of time, energy, and resources into every project. Unfortunately, if you don’t have clear data backing your decisions, you could be wasting valuable time and effort marching in the wrong direction. Enter your hero: product analytics. Product analytics provide insights that inform and back your decisions, so you can lead your Product team with confidence.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Customer Experience 59

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Ready to get started? Let’s dive in!

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Gainsight

JULY 14, 2022

Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both at work and at home. Whether you’re a SaaS or cloud business, or if a digital experience is just one facet of your offerings, it’s imperative that you deliver an amazing product experience. As a product leader, the weight of this responsibility falls on your shoulders and if you want to create competitive products, you need to develop a customer-centric mindset.

Customer Experience 59

Customer Experience Development 59

Centercode

JULY 14, 2022

This week we round out our series on the Centercode Key Performance Indicators (KPIs) by discussing testing Delta Impact Score.

Testing 52

Testing 52

Advertisement

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

Product Management

airfocus

JULY 14, 2022

For product managers, no code/low code opens up opportunities to build apps and new processes without having to write, test, and research new scripts. And this brings up some hotly-debated questions: is coding a product management skill of the past? Was it ever a necessity?

Product Research 40

Product Research Product Management Product Manager Research Software 40