Thu.Jun 22, 2023

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5 strategies to conduct effective customer interviews for better product insights

Mind the Product

Practical advice for maximising the opportunity for insights from customer interviews Read more » The post 5 strategies to conduct effective customer interviews for better product insights appeared first on Mind the Product.

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Connected Commerce and Embedded Finance

The Product Coalition

In this next phase of modern commerce, deeper and more seamless interconnections are being pursued to further optimize consumer experience. Financial institutions have been the historic underpinning, and so it’s getting especially interesting for them. The consumer is motivating all of this. Our purchasing experience has become more complex, omni-channel, contextual, and digital first, and business has followed.

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How to Reduce Churn Rate and Increase Retention: 12 Practical Tactics

Userpilot

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success.

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9 Totally Official and Very Serious Terms Every Product Marketer Needs to Know

The Product Coalition

An expert-level glossary including industry essentials like Harriet the Spy and couples therapy.

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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10 Useful Online Resources for Product Managers

Gocious Blog

What Is the Point of Professional Development? Whether you are new to the product management industry or a seasoned product management professional, continuing education can benefit you at any stage of your career. All aspects of product development are ever-evolving as technology and trends change over time. The same is true for people; we rely on thought leaders to keep us informed of the latest product design and development news so we can adjust our objectives and processes accordingly.

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The Ultimate Guide to Experience Rollouts Using Feature Flags

AB Tasty

In modern software development, DevOps teams have shifted their attention on the continuous delivery of features to keep up with fast-changing market and consumer demands. Teams now more than ever have to be in the driver’s seat when it comes to delivering these features and to whom.

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Productboard Introduces AI Solution To Help Product Teams Make the Right Decisions and Deliver Faster

ProductBoard

SAN FRANCISCO (June 22, 2023) – Productboard, the customer-centric product management platform that helps teams get the right products to market faster, today announced Productboard AI, a new set of capabilities to help product teams take their practice to the next level. With Productboard AI, product teams can now make better-informed decisions, analyze customer feedback on an unprecedented scale.

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A New Chapter for Flagship as it Merges with the AB Tasty Website

AB Tasty

We are excited to share that as a part of our ongoing strategy to optimize how you access AB Tasty’s suite of experimentation and personalization tools, Flagship by AB Tasty is now evolving to join the AB Tasty brand and website.

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Introducing Productboard AI: Make What Matters, Even Faster

ProductBoard

Product teams have always been the center of innovation, propelling their organizations towards their vision of the future. In today’s environment, companies are placing big bets on R&D to carry them through this downturn and thrive on the other side.

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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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About “CEO of the Product”

Rahul Abhyankar

Lately, I am seeing posts on LinkedIn discussing whether the product manager (PM) is really the “CEO of the Product” The posts aim to “debunk the ‘PM as CEO of the Product’ myth” as they put it.

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How to Upskill Product Teams in UX Research with Helen Devine, UX Research Manager at The Economist

UserInterviews

Helen Devine discusses her experience enabling product teams to help with research at the Economist and going from 0 UXRs to 50+ PWDRs.

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Apt Description of React on Hacker News

Crafty CTO

React on the other hand feels like a pot warming up and we're the frogs being boiled alive at this point. You can write some perfectly valid, but naive React code and it's going to have some footguns. We're so used to write idiomatic React code we don't even notice that anymore. You learn to use stable references in callback functions, to be careful using Context, and so on.

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8 Best Monday.com Alternatives for Your Business

airfocus

This article will look at the 8 best alternatives for Monday.com, each offering unique features and capabilities to streamline product management and team collaboration.

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Deliver Mission Critical Insights in Real Time with Data & Analytics

In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.

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MosaicML's Open Source MPT-7B Model Writes an Epilogue to The Great Gatsby

Crafty CTO

I have lived so long in the shadow of this dream that I may never see the bright sunlight of reality. I may look up some morning and find that I am six feet under, and that Gatsby, who gave me the dream and everything else, will have vanished behind me. And so it was. I had hardly crossed the threshold of the old world when my eye caught the headlines of a newspaper; and I knew at once that my dream was over.

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11 Ways to Effectively Reduce Customer Support Load

Userpilot

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics.

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What “Product-Led” Looks Like in 2023

ProductPlan

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities. As a result, its product team plays a central role in strategy and decision-making.

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High Touch vs Low Touch Engagement Models For Customer Success Managers

Userpilot

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. In this guide, we’ll go over : the pros and cons between a low-touch and high-touch model whether or not a high-touch model is really one of the best customer success models out there show you some examples of a high-touch customer experience in action TL;DR High-touch engagement models can

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.