Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Product experience takes into account how your product delivers ideal customer outcomes and the manner in which it eliminates obstacles.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Roman Pichler

DECEMBER 6, 2022

Listen to the audio version of this article: [link]. The Need for Guidance and the Lack of Transactional Power. Product success is not something you can achieve on your own as a product manager or Scrum product owner. Instead, you rely on the contributions and the support of the key stakeholders , the development team members, and possibly other product people who help you manage a large product.

Leadership 283

Leadership Technical Review Reporting Tools User Testing 283

Product Talk

DECEMBER 21, 2022

I recently sat down with fellow Product Talk coach and instructor Hope Gurion to discuss some of the common mistakes we see teams make when it comes to defining outcomes. You can watch the video of our conversation or check out a lightly edited version of the transcript below. Full Transcript. Teresa Torres: Hi, I’m Teresa Torres. Hope Gurion: And I’m Hope Gurion.

Product Research 230

Product Research User Testing Customer Satisfaction Customer Experience 230

Alchemer Mobile

DECEMBER 21, 2022

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.

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User Testing Customer Feedback Feedback Software Product Research 263

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Mind the Product

DECEMBER 8, 2022

In this guest post, Saikiran Chandha, CEO and founder of SciSpace provides an overview of hypothesis-design testing and why it is quintessential to building new product features. [.] Read more » The post Hypothesis-driven product management appeared first on Mind the Product.

Product Management 172

Product Management Product Manager Product Research Management 172

280 Group

DECEMBER 4, 2022

As a Product Manager, your primary responsibility is driving sustainable business growth. That means determining whether there’s opportunity for market penetration and expansion with a given Product, then aligning various stakeholders throughout the organization to make it happen. Product Managers must rally support across multiple teams – engineering, marketing, customer support, fulfillment, and more – and that’s after getting buy-in from the C-suite.

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Weak Development Team Data Visualization Customer Experience User Testing 194

The Product Coalition

DECEMBER 12, 2022

Ask them what they do, when they do what they do, what challenges are they running to, and how are they solving those challenges today. One of the biggest challenges that business owners or product managers (PM) face is figuring out what their customers want. Too often, we ask customers what they want, instead of asking what they do. Instead of asking customers what they want, ask them what they do.

User Friction 161

User Friction Feedback Software User Testing Customer Feedback 161

Mind the Product

DECEMBER 13, 2022

Lately it feels like no matter where you look, there’s always someone talking about Product Ops. But few people are asking: Does it actually need to exist? Antonia Landi, Product Operations Leader dives deep into this emerging role. [.] Read more » The post Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function appeared first on Mind the Product.

Development 158

Development 158

Alchemer Mobile

DECEMBER 8, 2022

If you’re reading this in December, that means you’re already in the thick of it with holiday campaigns and chaos. But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

User Testing 129

User Testing Data Visualization Customer Feedback Customer Experience 129

Nir Eyal

DECEMBER 6, 2022

Productivity has many enemies: too many meetings, external triggers like interruptions from coworkers, whether virtual or in person, and multitasking the wrong way, to name a few. But more often than not, it’s mental traps that trip us up. The post 4 Mental Traps That Kill Productivity appeared first on Nir and Far.

Naming 137

Naming 137

280 Group

DECEMBER 20, 2022

For our next installment of the Women in Product Management Series I interviewed Heather Weeks, Vice President of Product Management at Marathon Health. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into Product Management? . It definitely has not been a straight line. I spent a decade in management consulting at Booz Allen which gave me many skills that translated into my current role–strategic thinking, analysis, a con

Product Management 291

Product Management Product Manager Management Management 291

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. Explore the article below for more. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. It is altering the global operation of various industries, including the food industry.

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Technical Review Data Visualization Software Review User Testing 146

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

Mind the Product

DECEMBER 1, 2022

In this adapted excerpt from his recent book Sweet Stakeholder Love: Powerful Insights and Tactics to Deal with Stakeholder Issues Better and Achieve More Success at Work Sigi Osagie discusses stakeholder management. [.] Read more » The post Dear product stakeholder, please show me some love appeared first on Mind the Product.

Books 207

Books Management Management 207

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. But there are tons of KPIs to choose from.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

DECEMBER 6, 2022

Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. This is the ninth post in a series exploring our product principles.

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Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

svpg

DECEMBER 22, 2022

Most people today know that when we refer to “product” we mean that in a very holistic sense. It’s not just the code. It’s not just the user interface. It’s not just the app. It is meant to reflect the full customer experience. Online and offline. Customer facing and customer enabling. That said, I don’t. The post Product vs. Policy appeared first on Silicon Valley Product Group.

Customer Experience 125

Customer Experience Reference 125

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Mixpanel

DECEMBER 21, 2022

Data is complicated, and interpreting it correctly requires skill, an open mind, and—most importantly—a large amount of self-awareness. Why self-awareness? Because the only way to combat bias, a big enemy of data work, is to be consciously aware of the attachments and attitudes that lead to erroneous conclusions. Here are five questions you can ask yourself that will materially increase your ability to mitigate the effects of your own biases in data-informed product development.

Analytic Tools 122

Analytic Tools Data Visualization Customer Experience Reporting Tools 122

The Product Coalition

DECEMBER 2, 2022

I’ve had some dark days as a Product Manager. Here are a few tricks I’ve learned to help with the toughest days. Simplify You can’t pull a rabbit out of your hat, work miracles and have the perfect information available out of nowhere. All you can ever do is make the best decision in light of available information. If you need new information, work out what you can and can’t reasonably acquire.

Product Management 145

Product Management Product Manager Management Management 145

Mind the Product

DECEMBER 6, 2022

What does a product manager actually do? And what role do they have to play in tech ethics, delivery management, and coaching? This week we go straight back into our conversation with Marty Cagan to find all of the answers by the godfather of product. Okay enough chatting, let's dive straight back in. [.] Read more » The post The role of a product manager — Marty Cagan on The Product Experience – Part 2 of 2 appeared first on Mind the Product.

Product Management 196

Product Management Product Manager Management Management 196

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. But there are tons of KPIs to choose from.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Intercom, Inc.

DECEMBER 28, 2022

Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

First Round Review

DECEMBER 1, 2022

David Nunez, an early hire at Stripe and Uber, shares his step-by-step playbook for establishing good internal documentation habits at your startup. He unpacks his tested tactics for creating a culture of documentation, setting the quality bar and keeping things organized.

Document 118

Document Startups Testing 118

AB Tasty

DECEMBER 5, 2022

Sign-up forms are where business happens, but even the smallest mistake in designing your forms can have huge consequences on your conversions. Here, we cover 10 best practices to designing powerful sign-up forms that convert.

UX 116

UX 116

The Product Coalition

DECEMBER 13, 2022

Have you ever showed up to lead a workshop and found that all the whiteboard markers were dried out? Or nobody brought pens? Or there wasn’t any paper on hand for sketching exercises? With the return of more in-person work comes the return of more in-person workshops, and that means that we facilitators need to be prepared with the right toolkit for live gatherings.

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Analytic Tools

Mind the Product

DECEMBER 6, 2022

In this guest post, Product Manager, Arfan Ismail, explains why what has worked in one company—even if it worked spectacularly well—may not necessarily work in another one, and employs an example from World War II to help illustrate his point. [.] Read more » The post The cargo-cult in product management appeared first on Mind the Product.

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Product Management Product Manager Management Management 180

Alchemer Mobile

DECEMBER 21, 2022

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service. #Humblebrags.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118