September, 2014

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Priorities for Product Management Leaders; Product Management Festival 2014 recap

Good Product Manager

Priorities for Product Management Leaders. There’s something I hear a lot when talking with product management leaders about challenges – some variation of, “We can’t be the only ones having these issues… are we?” Product management leaders are often curious about how their priorities compare to those of their peers and wonder how many or what types of companies are facing the same challenges.

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The Best Product Managers Fall in Love With a Problem

Sachin Rekhi

I’ve had the chance to work with a variety of product managers across tech giants and startups alike. While there are many critical skills for being a world class product manager, I’ve noticed one pattern amongst the very best: they fall deeply in love with the problem their product is solving. When you see a product manager fall in love with a problem, you notice the following….

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BPMA Product Excellence Awards

Product Culture

Readers of ProductPowers know that I've held a Hall of Fame and Shame awards program in the winter for a number of years. Some of you may also know that this year I am Vice President and Chief Evangelist for the Boston Product Management Association (BPMA). Collision of these things has resulted in a new Product Excellence Awards program sponsored by the BPMA.

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4 Ways B2B Suppliers Can Become Business Partners With Customers

TSIA

The customer-supplier relationship is changing fast in B2B. Customers today are better informed than they were a decade, or even just a few years ago. Owing to increasingly sophisticated procurement teams and purchasing consultants armed with troves of data, companies can readily define solutions for themselves, without the help of suppliers.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Will Twitter’s New Algorithm Make or Break the User Experience? [POLL]

UserTesting

Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.

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How Social Media Can Enhance the Customer Experience

TSIA

Implementing a strategy to interact with your company’s customers via social media is complex, costly, time-consuming and ever-changing. Despite these hurdles, if your company is ignoring social media or thinking that it can enhance the customer experience without a social media strategy , think again. There is no getting around the fact that implementing a social media strategy consumes energy and resources, but managing your online presence via social media channels requires more than si

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How Mobility Can Help Drive Customer Adoption

TSIA

The traditional supplier model of make, sell, and ship is no longer all it takes to keep customers happy. In today’s market, manufacturers are not only expected to continue making and supporting great products, but must also work directly with customers to help them achieve their desired outcome.

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6 Questions to Help You Improve Customer Success

TSIA

“Customer success” is a phrase we’re hearing more frequently in the services industry. In fact, if you type these words into a LinkedIn search, you receive over 100,000 results; an amazing number of jobs available for a concept that didn’t exist just a few years ago.

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A Behind The Scenes Look at TSIA's Research Summit

TSIA

Every year, TSIA’s top research executives gather to collaborate and share their recent discoveries about current trends in the technology industry. By sharing data on industry trends, best practices, and measured data, this research summit plays a key role in further assisting TSIA’s members in reaching their goals for customer success.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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Free Your Knowledge Base: Part 2

TSIA

In part one of this series, I showed you how Google is quickly becoming your primary support portal. While this can cause anyone in the support services industry to be more than a little nervous about their perceived value to customers, I also explored and debunked some common myths surrounding the importance of having a publicly accessible knowledge base.

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Will Twitter’s New Algorithm Make or Break the User Experience? [POLL]

UserTesting

Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.

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Will the Motorola Hint Catch On? [POLL]

UserTesting

Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.

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Will the Motorola Hint Catch On? [POLL]

UserTesting

Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL]

UserTesting

September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.

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Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL]

UserTesting

September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.

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[Infographic] Are You Optimizing Your Contract Renewal Potential?

TSIA

When even just one point of improvement in your renewal rate can translate to millions of dollars, your customer retention rate can make a huge impact on your bottom line. But just how optimized is your current renewal process?

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