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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

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Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Therefore, anyone can use any software immediately without prior knowledge or specific skills.

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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

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March Madness, AI Style

Crafty CTO

Early testers are reporting that the GPT-4 model provides a substantial, across-the-board improvement over its GPT-3.5 My personal experience mirrors these reports. ” Training a huge GPT model with, basically, all of human knowledge, is unsurprisingly a time-consuming (as well as expensive) process. predecessor.

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Customer Delight: How to Exceed Customer Expectations in SaaS

Userpilot

Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Implement in-app self-service support to provide help whenever they need it. You can use software to implement all these strategies. So why not try a Userpilot demo to delight your customers without coding?

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. With Userpilot, you can apply these strategies without having to code. Measure how your customers behave inside your app to improve the customer experience. Churn rate.

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Who should really own your tracking plan?

Iteratively Blog

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Start by putting analytics front and center.