Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Let’s start with the business success metrics for workforce training.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Product Innovation Educators

FEBRUARY 12, 2024

This discussion is with two speakers who did a joint session, Dr. Wayne Fisher and Dr. David Matheson, whose session is titled “Improving decision quality during stage gate reviews.” He cofounded SmartOrg, which provides software and services to support decision-making and managing uncertainty. But that’s not all.

Software Review 102

Software Review Weak Development Team Research Software Product Research 102

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. Utilize viral marketing and product experiments to generate more word-of-mouth traffic.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Marketing 87

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 84

User Testing Customer Experience Customer Feedback Certifications 84

PMLesson's Ace the PM Interview

JULY 6, 2020

Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Source: [link] As such, computer science and coding bootcamps have emerged as a popular choice for those seeking to enter the tech industry and obtain one of these open positions.

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Source: userpilot.com. Pros of Userpilot. Intercom Product Tours doesn’t support A/B testing.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 86

Research Software Analytic Tools Feedback Software Data Visualization 86

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Userpilot

MAY 27, 2024

Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Deliver ongoing training : Engage users with educational content like webinars and tutorials. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. If you haven’t communicated and trained your team on it, it doesn’t work. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset.

Software Review 105

Software Review Product Research Onboarding KPIs Government 105

Split

MARCH 17, 2023

Continuous delivery (CD) and pipeline deployment (PD) are commonly associated with software development and deployment. Continuous delivery and pipeline deployment streamline the software development and delivery process, enabling teams to release software updates more frequently, with more confidence and fewer errors.

Feedback Software 98

Feedback Software Software Review User Testing Customer Experience 98

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

The Product Coalition

FEBRUARY 15, 2024

Sustainable competitive advantage In today’s dynamic market, maintaining a competitive edge is crucial. Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries. This agility provides a significant advantage in staying ahead of competitors.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Fortunately, there is quite a selection of customer onboarding tools and platforms available on the market to simplify the implementation of onboarding processes for your SaaS product.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

B2B Product Management

JANUARY 18, 2024

Do a before/after video and use it for marketing. It can be used as a competitive differentiation. Use analytics to go deeper where customers spend more time than needed. Identify and fix those gaps. Lastly, go through the onboarding process yourself on behalf of the customer.

Customer Experience 40

Customer Experience Marketing Strategy Data Visualization 40

The Product Coalition

FEBRUARY 26, 2020

Higher education and training courses are much too often focused on code itself, but in fact there are many more aspects to developing digital products than that. Books Software Project Survival Guide ?—?Steve MIT Technology Review TLDR tech news Food for Agile thought UX Collective Newsletter Medium’s Daily Digest?—?register

Technical Review 78

Technical Review Software Review Research Software Product Research 78

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? How did they successfully communicate value?

Feedback Software 87

Feedback Software Research Software Product Research User Testing 87

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 31, 2023

Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. What is Heap?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

OCTOBER 27, 2021

Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. View analytics on user interactions and engagement with your software. What is WalkMe?

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JUNE 9, 2022

Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Therefore, anyone can use any software immediately without prior knowledge or specific skills.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. So it’s less expensive and faster than training these models on new foundational data. You are a builder.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. I personally love to be early and use the opportunity to set the bar really high in the market. Start early. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

SEPTEMBER 28, 2023

But, as the Harvard Business Review points out, this rush can be dangerous. For instance, consider a software company established in the market with a leading product in its category. Unsatisfied customers, damage to the brand’s reputation, and possibly market loss. Worse, it might introduce bugs or security flaws.

Startups 123

Startups Feedback Software Technical Review Software Review 123

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 87

Product Marketing Feedback Software User Testing Marketing 87

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Effective customer analysis is the key to business success.

Analytic Tools 91

Analytic Tools User Testing Research Software Feedback Software 91

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Mixpanel

APRIL 18, 2024

This is why go-to-market (GTM) teams play a large role in B2B rollouts, whether it’s running training with their account teams or answering basic support questions. We have a wide range of user types, from marketers to engineers to product managers and more. They’re the end consumers of this training, after all.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Crafty CTO

MARCH 17, 2023

” Training a huge GPT model with, basically, all of human knowledge, is unsurprisingly a time-consuming (as well as expensive) process. There had to be a cutoff date for the knowledge gathered so it could be put through months of model training. We can ask GPT-4 itself: What is the cutoff date of your training data?

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

The Product Coalition

APRIL 28, 2023

Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. This information can be used to design pricing and packaging strategies that are tailored to the unique needs of each product and market segment.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

The Product Coalition

AUGUST 23, 2023

Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent. Payment related questions Conversational AI can simplify payment queries, allowing users to inquire about due dates, bill history, and even schedule payments seamlessly. Examples include: When is my next credit card payment due?

Artificial Inteligence 102

Artificial Inteligence Banking Technical Review Systems Review 102

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? For enterprises, feature toggles provide a way to continuously deliver new features while maintaining the stability of existing code. Another advantage is cost savings.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Review feature usage data. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Weak Development Team 84