Mironov Consulting

NOVEMBER 10, 2016

As noted in my last post , Sales and Marketing often wonder whether Engineering is sufficiently motivated and engaged. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Some Engineering teams are unmotivated, though. So improving.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 99

Weak Development Team Development Product Research Technical Review 99

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Market Competence ????? understanding your market, industry, competition) 3. Craft Competence ??

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Userpilot

JANUARY 3, 2023

MQL is a potential customer fit for your business, reviewed by the marketing team. Tracking MQL to SQL conversion rates can improve your marketing efforts, and conversion frequency, and thus drive business growth. What is a Marketing Qualified Lead (MQL)? Marketing & Sales funnel. Let’s dive in!

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals. What happens when?

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Gather insights about your customers from internal teams. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Reason #1 – Churn.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. As with all marketing efforts , positioning should be driven by the customer and their needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 1 Focus on Goals and Benefits.

Roadmap 331

Roadmap Agile Technical Review Weak Development Team 331

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Fortunately, there is quite a selection of customer onboarding tools and platforms available on the market to simplify the implementation of onboarding processes for your SaaS product.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

AUGUST 25, 2023

Agile antipatterns or scrum antipatterns are (poor) practices that are utilized to enhance a process. It is a disguised form of Agile Development that masquerades as a solution but creates negative outcomes that you may discover later. Agile antipatterns include scrum teams conducting daily stand-ups to comprehend the team’s progress.

Agile 114

Agile Feedback Software Weak Development Team Technical Review 114

Userpilot

AUGUST 31, 2023

Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. What is Heap?

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. What are the experienced chefs doing, and how does the kitchen work as a team? Companies don’t take a Customer Service Representative and give them a $2M marketing budget to manage overnight.

Product Management 166

Product Management Product Manager Weak Development Team Management 166

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product HQ

MAY 10, 2024

Since product development is such a lucrative field, this is a crucial role for the company. This includes the project management of all of the activities done in product conceptualization, design, development, and marketing. To do so, startup product managers will need to conduct market research to maximize product-market fit.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. In Marketing, in Product, in Operations… test, learn, test again.

Product Research 154

Product Research User Testing Weak Development Team Embedded Analytics 154

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Roadmaps are shared. Demos are shown. Why Does It Matter?

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.

Product Research 189

Product Research User Testing Weak Development Team Customer Experience 189

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 103

Agile Weak Development Team User Testing Software Review 103

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 90

Banking Development Team Review Software Review Technical Review 90

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Providing live demos that include proper training for users and make the product stand out, like Airfocus. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. Use the insights you discover to change your marketing campaigns to attract more high-value users. Product teams gather and analyze this data to gain insights into customers’ behavioral patterns.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. How to build an onboarding team. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

People-First Product Leadership

FEBRUARY 12, 2024

As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. Performance is considered at a team, scrum or project level. Introversion or extroversion are irrelevant as its the work of the team that does the talking.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Define your marketing personas. To do this it is necessary to create marketing personas that represent your ideal prospect or match your ideal customer profile.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. You can watch the video or read an edited version of the transcript below. Tweet This.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 78

Agile Weak Development Team User Testing Software Review 78

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 78

Agile Weak Development Team User Testing Software Review 78

Mind the Product

MARCH 16, 2018

Sue is an engineering lead on a team and Tom is the product manager. Not surprisingly, Tom, Sue and team are under a lot of pressure to get this world-changing product out the door. Tom is pushing to meet a certain date to beat competition, while Sue is pushing back because of concerns over code quality. Meet Sue and Tom.

Weak Development Team 124

Weak Development Team Product Research User Testing Management 124

nulab

MARCH 11, 2020

You can also collect customer feedback via reviews, surveys, interviews, or focus groups. As part of this, you should also review your suppliers and distributors (if applicable), as well as the tools and software you use. Created in Cacoo using the Marketing Strategy template. Customers (current and potential).

Technical Review 82

Technical Review Data Visualization Feedback Software Weak Development Team 82