Userpilot

JULY 31, 2023

SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. The relevant features include: Management dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create comprehensive self-service resources to enable users to solve problems independently. Use predictive analytics to identify and proactively address potential churn risks.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MAY 30, 2025

Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views. UserGuiding: Best for startups that need no-code onboarding flows and basic analytics. Starts at $174/month for 2,000 MAUs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. AI analytics are coming soon.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

SEPTEMBER 19, 2024

This helps you personalize your in-app messaging/guidance so they’re relevant to the individual needs of every trial or freemium cohort and increase the odds of them converting into customers. Optimize feature discovery with contextual tooltips Userpilot lets you embed tooltips into your UI that offer contextual help when users need it most.

Data Visualization 102

Data Visualization User Testing Customer Experience Research Software 102

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. In the latter, some of the training content is delivered online, and some in the traditional classroom.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Use in-app messages to improve customer communication. Improve customer communication by training your customer service team.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

AUGUST 18, 2024

Providing self-support resources through an in-app center and reducing the need for human support. Utilizing contextual messages for upselling and cross-selling at moments of high user intent. Armed with these experiences, he trains teams worldwide to help them turn their products into powerful growth drivers.

Feedback Software 102

Feedback Software Customer Experience Embedded Analytics Data Visualization 102

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. Effective strategies for primary onboarding: Greet users with welcome messages. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Implement in-app self-service support to provide help whenever they need it. Customer delight is not one growth metric you can track using a product analytics tool. But how do you make sure this is the case?

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Userpilot

DECEMBER 11, 2022

Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Step 3: Decide on your key messaging. Your key message is the specific idea you want your audience to remember. A good key message is simple and sticky. Benefits of product positioning.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Create a resource center for self-service support. Drive upsells and cross-sells with contextual in-app messages.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JUNE 22, 2023

Self-service content should be easily accessible through in-app resource centers and multimedia experiences in both models (e.g. Low-touch onboarding (also known as tech-touch ) relies heavily on self-service content and knowledge base resources to guide users through their customer journey. micro-videos ).

Customer Experience 96

Customer Experience Feedback Software Customer Feedback User Testing 96

Userpilot

MAY 6, 2022

Video onboarding describes a training methodology of using videos during onboarding to upskill and educate customers, employees, and end-users. It’s a training methodology, where an organization looks at using a combination of explainer-style onboarding videos and walkthroughs to upskill and educate customers, employees, and end-users.

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

NOVEMBER 23, 2023

You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data. Training your own model requires access to data and technical resources but could be a true differentiator in the market. Such models are trained on generic data, and so is their output. How to train AI models?

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

DECEMBER 10, 2022

Investing in a better onboarding process will reduce the friction for your users and eliminate customer service requests before they even occur. Send personalized greeting messages to users and collect data on their JBTD with welcome screens. Greet users with welcome messages and understand their expectations.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. which means it’s expensive and not scalable.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Interested in driving product growth without coding?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. You can also create an interactive in-app guide that walks users through tasks, so there’s no steep learning curve or need for external training materials.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. You can also create an interactive in-app guide that walks users through tasks, so there’s no steep learning curve or need for external training materials.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. The analytics feature allows for filtering by segment, company, and timeframe, delivering metrics tailored to your requirements.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Each flow has its own analytics that shows how many views each step of a funnel gets and what percentage of users end up seeing a particular stage. You can also run in-app surveys and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52