Intercom, Inc.

OCTOBER 24, 2022

Enterprise and SMB companies typically purchase in different ways and require different levels of support. For example, within Enterprise companies there are, on average, eight people involved in the buying cycle – while for SMB it is usually one or two.

Feedback Software 91

Feedback Software Strategy User Testing Onboarding KPIs 91

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Gainsight

MARCH 21, 2024

While enterprise data may never be perfect, AI technology is evolving to self-clean and improve over time. Kapoor and Rashkovan urge organizations to get started with AI initiatives, leveraging tools that offer feedback loops to enhance accuracy and efficiency over time.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

The Product Coalition

JANUARY 27, 2024

The ideal customer profile is big enterprise deals. And then, what if management decided to move upmarket and target big enterprise customers instead (usually means switching from a product-led growth model to a sales-led approach) but forgot to send out a memo to the product team? Limited free offerings. Negotiable or custom pricing.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Laundry end-customer, Laundry franchise) for Coordinates feedback loop with new employes.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

AUGUST 15, 2020

This disciplined practice is still often put on the back-burner, especially for enterprise SaaS products, for a number of reasons: The customer (buyer) is not the end user. They don’t actively give me feedback. In-app feedback (eg. in other words, close that feedback loop! I don’t have direct contact of the user.

Feedback Software 99

Feedback Software Research Software Customer Feedback User Testing 99

Mixpanel

FEBRUARY 16, 2024

Build persona foundations from research In the spring of 2022, I had recently joined Mixpanel and was tasked with solving “our enterprise adoption problem.” For even more qualitative data here, we use an automated enterprise Slack channel. Understanding the customer never ends.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

The Product Coalition

FEBRUARY 1, 2021

Personas are outdated snapshots before they’re even created Firstly, personas are often used in enterprise level organisations trying to introduce user-focused behaviour in an environment whereby users were not the real focus (i.e. The focus should be on continuous improvement via a build, measure, learn feedback loop.

Customer Experience 157

Customer Experience Data Visualization Product Research User Testing 157

UserVoice

APRIL 4, 2017

Asana is a popular option for both enterprise and SMB companies. With UserVoice, manually managing your feedback loop is a thing of the past. This is one of the first go-to’s for product managers who need to invest in more software. Jira’s project management capabilities are also popular with more developer-centric teams.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

JULY 11, 2022

Ask for feedback and understand what needs to be improved. Always close the feedback loop and keep customers updated. Slack collects feedback through in-app microsurvey. Always close the feedback loop and keep customers updated. Think of disappointed customers as a new source of opportunities.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Product Warrior

JANUARY 26, 2023

One common startup answer is “to be the CEO of the product”, larger enterprises seem to prefer “the glue between all the business functions that deliver a product the users want”, while others define it as “the person accountable for what the product does”. Feedback has different value at different stages of product management.

Product Research 52

Product Research User Testing Customer Experience Product Management 52

Userpilot

JULY 24, 2023

Pricing: You can connect to Zendesk for free as long as you subscribe to one of the Userpilot plans: Starter, from $249/month Growth – custom pricing Enterprise – custom pricing G2 rating: 4.6/5 This enables them to close the feedback loop. The script will appear in a window below from where you can copy it.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Gainsight

MARCH 2, 2022

One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only on their highest-roller enterprise customers. . More and more businesses are realizing that taking care of all of their customers reaps huge dividends.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Here are some examples of engaging with customers and closing the feedback loop. Feedback loops. Customization options in Userpilot. Built-in analytics.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. If your sales team is broken up between SMB, Mid-Market and Enterprise, you might want to include one rep from each segment. One, salespeople hate when deals stall because their product is missing a vital feature. How is your sales team segmented?

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

UserVoice

JULY 4, 2019

Asana is a popular option for both enterprise and SMB companies. Product Managers of enterprise software are using Gainsight PX to understand which features drive the most value for their customers. With UserVoice, manually managing your feedback loop is a thing of the past. Want to learn more?

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Gainsight

OCTOBER 20, 2021

In fact, Forrester found product-led growth companies post twice the median enterprise value of the public SaaS index as a whole. At the same time, by embedding customer feedback loops into your product experience, you ensure you’re capturing the user’s experience as you launch and improve features.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

The Product Coalition

SEPTEMBER 7, 2023

And this is where most products break — enterprise and consumer, professional and personal. Create feedback loops. Make sure you develop a plan to gather feedback to add to the context for the team to enrich the product development process. To enter without interruption.

User Testing 101

User Testing Development Product Research Feedback Software 101

Gainsight

MAY 4, 2023

In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. From building engagement groups to a strong product feedback loop, Personio highlights the value of Community in driving a durable business through digital-led strategy.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Mind the Product

JULY 12, 2018

We must execute, iterating through the build-measure-learn feedback loop to rapidly answer our question. We can design experiments by going through the loop backwards – starting with what do we want to learn, what data do we need to measure to obtain the learnings, and finally what do we have to build to expose the data.

Product Research 74

Product Research Feedback Loop Customer Experience Leadership 74

Gainsight

APRIL 2, 2021

Several attendees remarked that part of their job is sharing the stories about enterprise customers who may have adopted the product in a “bottoms up” manner but now have significant adoption within one company. They talked about the importance of “show and tells” for the company to learn enterprise use cases.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Product Coalition

JULY 1, 2021

When I first joined the Slack product team, I wasn’t exactly sure how I would apply the incremental, experiment-minded approach I’d embraced in my previous roles in an enterprise context. This constant feedback loop?—?whether Lucky for me, I found a place where I could thrive. is building a better Slack, feature by feature.

Product Research 89

Product Research User Testing Feedback Software Customer Experience 89

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Enterprise-grade API vendors, on the other hand, usually cover all major platforms, with a team of dedicated experts working on each.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

The Product Coalition

FEBRUARY 18, 2019

4) And finally, the term “lean startup” … I prefer the term “fast-product-feedback-loop” instead. One of the biggest challenges I’ve seen in larger companies is their ability to re-ignite fast-product-feedback-loops As startups grow, they move towards the safety and predictability of roots. Because it is harder.

Agile 61

Agile Product Research Data Visualization User Testing 61

Agile Velocity

MAY 14, 2020

This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. For over a decade, Agile Velocity has been helping enterprises chart and benchmark their progress during change initiatives. Our Services Include: Enterprise Agile Transformations.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Usersnap

DECEMBER 10, 2023

With its intuitive interface and robust feature set, it is designed to capture and manage user feedback with unmatched precision. Usersnap is a visual communication tool tailored to capture and annotate feedback directly on live websites and applications. Try Usersnap for UAT testing now 2. Try Usersnap for UAT testing now 12.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Agile Velocity

MAY 20, 2020

Balancing the Agile Enterprise . I appreciate the concept of the “business operating system” and balancing the agile enterprise. A common pattern we encourage when dealing with large scale organizational transformations is to have a Guiding Coalition (GC) for the enterprise transformation and an ALT within each portfolio group.

Agile 77

Agile Feedback Software Data Visualization Research Software 77

UX Planet

JANUARY 16, 2024

In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Customer feedback loop: Ongoing feedback from your customers is crucial. If you’ve ever felt the pains of uncertainty or the fear of wasting precious resources, then read on.

Branding 90

Branding User Testing Product Research Data Visualization 90

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. Holland will lead the company’s next stages of revenue, product and territory growth. Media Inquiries. SVP Marketing, Alpha. Tom at alphahq.com.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. Holland will lead the company’s next stages of revenue, product and territory growth. Media Inquiries. SVP Marketing, Alpha. Tom at alphahq.com.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Gainsight

JANUARY 18, 2021

4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale. How Product Teams Can use Their Community To Close The Customer Feedback Loop. Why This Global Disruption Is A Catalyst To Product-Led Growth. How to Create a Best-in-Class Free Trial Experience. 5 Mistakes That Are Ruining Your Product Experience.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. In enterprise organizations, on the other hand, the roles may be more specialized. Buffer product team structure.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

APRIL 22, 2024

This lets you collect feedback that’s relevant to their specific needs, iterate your customer success playbook, and close the feedback loop. Collect feedback for your research using a great variety of in-app surveys such as CSAT, CES, and NPS surveys. Creating in-app surveys with Userpilot.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Modus Create

MARCH 17, 2022

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. This creates a feedback loop that encourages your team to try out new ideas and make continuous improvements. . Today, change is just another Tuesday at work.

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

ProductPlan

MARCH 27, 2019

The philosophy behind Continuous Delivery is based on two key tenets: shorter feedback loops and immediate customer experience improvement. The more frequently code is released, the more opportunities product teams have to gather feedback. Adjust your communication style.

User Testing 52

User Testing Product Research Roadmap Customer Experience 52

Userpilot

OCTOBER 26, 2023

By closing the feedback loop , you show your customers that their voice matters to you. Collecting user feedback at scale is dead easy in-app. And of course, the Enterprise plan for the most complex features and custom usage limits. That’s how you discover new opportunities for growth. There’s more.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105