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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Announcing ‘The Intercom Customer Support Trends Report for 2022’. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Well that was quite the year. And breathe!

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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We build our services with disaster recovery in mind. Expiry and deletion.

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Breaking through the hype: a practical guide to building an effective AI strategy

Modus Create

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?” There’s no doubt that a comprehensive AI strategy is critical.

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We Have To Support Every Line of Production Code Forever

Mironov Consulting

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  It’s easy to believe that a small piece of software that works today is done – that it will keep working into the far future. 

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How to Develop a Fintech App: Features, Trends, and Costs

The Product Coalition

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

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IT Management

ProductPlan

Information Technology (IT) management is the monitoring and administration of an organization’s information technology systems and resources. The department manages hardware, software, networks, and data. When IT guides what software your organization uses, you avoid the redundancy that comes with “shadow IT.”

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What is Proactive Monitoring?

eG Innovations

By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations. Formal Industry Standards Around Proactive Monitoring. Using a synthetic monitoring tool is akin to taking a temperature check on a person.