Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. What is a knowledge base tool?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Userpilot

FEBRUARY 14, 2024

The ActiveCampaign integration boosts marketing personalization and sales funnel automation by syncing data, leads, and contacts between the tools. The Odaseva integration provides enterprise-grade data governance, backup, and compliance solutions for Salesforce. How to integrate Salesforce with other platforms? G2 rating 4.6/5

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Feedback Software 97

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Since you need the right tools to follow a customer insights strategy.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. These were some key takeaways: “Scalability starts with an early warning system,” said Manjula Talreja at PagerDuty.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 22, 2024

Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Then create small, concise messages to educate customers about each of these features.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Customer Experience 75

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. There are a few benefits of investing in a dedicated onboarding system. It doesn’t stop there.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 2, 2024

It also allows you to track and analyze user interactions and reach your customers with the right messaging at the right time. Based on each channel’s unique characteristics, develop your messaging strategy. Add a progress bar and trigger celebratory messages when they complete a milestone event. And it gets even better.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

Usersnap

AUGUST 19, 2019

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly. Why adopting a collaboration tool is so important? Better communication. The result?

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

JUNE 22, 2021

We delve into that and more as we discuss the top 6 onboarding tools for SaaS, based on functionality, price, and ease of use: Table of Contents. Additionally, its features go way beyond the user onboarding functionality – offering user analytics and sentiment measurement tools like NPS or in-app microsurveys. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

eG Innovations

SEPTEMBER 13, 2022

Microsoft have already published their initial analysis: Preliminary Post Incident Review (PIR) – Azure Front Door – Connectivity Issues (Tracking ID YV8C-DT0), that states: Between 16:10 and 19:55 UTC on 07 Sep 2022, subset of customers using Azure Front Door might have experienced connectivity issues.

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Userpilot

DECEMBER 5, 2023

Userpilot could be a better alternative to Mixpanels due to the combination of its advanced funnel reporting, native product analytics capabilities, and in-app flows for acting on the data you gather. For instance, you could see the median amount of time it takes before users send their first message through your software application.

Data Visualization 90

Data Visualization Reporting Tools Analytic Tools Customer Feedback 90

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs).

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

The Product Coalition

FEBRUARY 11, 2023

During that time, I started a T-shirt printing business, took embedded systems classes for school kids, built an electronic automation device, incorporated a solar engineering, procurement, and construction (EPC) company, and built a food export business. Validating The Messaging Once you created a messaging, it’s time to test your messaging.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

Intercom, Inc.

DECEMBER 28, 2022

Emojis mean business: The characters transforming business messaging. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Intercom for Enterprise. Zara Burke , Principal Editor. You know how the saying goes, “An emoji can convey a thousand words.” And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 94

Onboarding KPIs User Testing Analytic Tools Feedback Software 94

Atlassian

FEBRUARY 9, 2022

The size of our workforce grew, increasing the load on the existing system. How Jira Service Management enabled distributed work with an employee self-service tool. Analytics can be filtered by system, team, issue, and request type. Altogether, it’s not unlike what happens at most companies. Related Article. By Atlassian IT.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

OCTOBER 11, 2022

Userpilot and Salesforce are the best tools you need to segment your leads effectively. Lead segmentation refers to dividing your collection of leads into smaller lists based on user activities or characteristics that you can use to send more persuasive messages. This is most frequently used when a SaaS product has a rewards system.

Feedback Software 91

Feedback Software User Testing Data Visualization Customer Experience 91

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Everyone who joins your company brings new tools with them.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

MAY 3, 2020

With very fewer peer interactions, these humble entrepreneurs are able to master the must-haves of their businesses like social media management, website development, and finance with powerful tools and resources. As the founder and manager of a personal brand myself, I can’t emphasize the need for these tools enough.

Research Software 88

Research Software Reporting Tools Startups Customer Experience 88

Userpilot

OCTOBER 27, 2021

Whatfix is easier to implement, maintain, and integrate with other tools. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. At its core, WalkMe is an enterprise solution for employee onboarding. What is WalkMe?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. There are various tools that can be used for roadmapping such as Aha!, The tool matters less, what matters more is how a roadmap is defined and executed. The PRD is a PM’s primary communication tool with engineers. QA + Rework.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

TIBCO - Thought Leadership

SEPTEMBER 7, 2020

This article from Harvard Business Review lays out 10 steps that will help you navigate and improve your organization’s cultural shift. Choose a Messaging System for a Truly Digital Enterprise . But how do you know which tool will be right for your business? Overcome Cloud Data Silos with Data Virtualization.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Certifications 52

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Usersnap

SEPTEMBER 19, 2023

AI can decrypt feedback messages with the speed and precision of a superhero. By utilizing AI to analyze diverse data sources like social media posts, customer reviews, and call transcripts, the company can uncover hidden patterns and subtle correlations hidden large datasets that are often elusive to manual scrutiny.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

The Product Coalition

APRIL 27, 2019

Build Android, iOS & Web Chat Application “At least 97% of the mobile users text regularly ” According to Axway, Marketing Charts, “70% of smartphone owners say that messaging is one of the top 5 uses of their devices. Business enterprises use Chat apps as the most preferred mode of communication when compared to other media.

Technical Review 60

Technical Review Systems Review Software Review Customer Experience 60

Gainsight

MAY 7, 2020

Now, most organizations are settling into the reality that digital businesses will continue to grow, but due to uncertainty, most need to be more conservative on spending. That came with a boom in spending on a plethora of systems as well. Consolidate Survey / CX Tools Into the CS Platform.

Analytic Tools 59

Analytic Tools Customer Communications Feedback Software Customer Experience 59

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

FEBRUARY 9, 2022

Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. What do you think is going to happen if you create amazing systems that show your customer how to make the most out of your product? Segment your users and make your in-app messaging relevant. What is new user onboarding?

Analytic Tools 90

Analytic Tools Research Software Onboarding KPIs Customer Experience 90

UX Studio

APRIL 11, 2024

Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers.

Research Software 77

Research Software Feedback Software Customer Feedback User Testing 77

eG Innovations

NOVEMBER 17, 2021

There’s something common between AVD and eG Enterprise. Listening on open TCP ports is an extremely bad practice for cloud architectures, as it exposes products and services to accepting incoming messages from malicious parties. The eG Enterprise Solution – How to access the client IP for AVD sessions within a few simple clicks.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

ProductPlan

FEBRUARY 24, 2021

While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. It is a strategic tool, a product management tool, a communication tool—even a visualization tool. This is for a good reason. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52