Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. The better your knowledge base, the lower your support costs (as more queries can be answered independently).

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Analytic Tools Feedback Software Data Visualization Customer Experience 86

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Citrix Cloud is also supported. Is eG Enterprise an on-premises or a cloud solution?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. Let’s get started!

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The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. I won’t name any names, but I’m sure you can think of a few popular SaaS products that fit this bill.

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Research Software Feedback Software User Testing Product Research 111

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer experience needs. Let’s get started!

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Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is best for small businesses or mid-market companies that only need user onboarding solutions. But access to all Appcues features comes at a price.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

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Embedded Analytics Data Visualization Analytic Tools Research Software 66

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Providing software in our customer’s native language impacts the user experience a lot. It leads to fewer customer support requests as people understand your applications better.

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Feedback Software Research Software Reporting Tools Software Review 52

eG Innovations

FEBRUARY 7, 2023

For this conference we will include specialist options and pricing for enterprise MSPs. You can automate the deployment of eG Enterprise agents on AVD session hosts using the Nerdio Manager for Enterprise. and it is clear that Microsoft are very supportive of the Nerdio partnership acting as headline sponsor for NerdioCon.

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

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Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Userpilot

FEBRUARY 25, 2024

Looking for an effective feature adoption tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. You can then enter the name of the bot and describe it.

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Userpilot

JUNE 9, 2022

Intercom onboarding tool is the most popular tool for creating product tours, onboarding emails and in-app messages. It is a simple product that is most suitable for small companies that are already using Intercom for live-chat support, ticketing and knowledge base. Userpilot is currently the tool with the best value for money.

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Analytic Tools Data Visualization Customer Experience Product Research 52

eG Innovations

OCTOBER 23, 2019

Adoption of new techniques, better tools, and improved collaboration methods continue to be on the rise in the DevOps universe. Enterprises today are looking for automation in the area of continuous integration, continuous testing, and continuous delivery to facilitate their DevOps adoption. Read on to see our pick of 10 tools.

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Reporting Tools Research Software Feedback Software Software Review 51

eG Innovations

AUGUST 9, 2022

Customers and service providers can use our solutions in different ways along with VMware technologies: For Monitoring VMware Horizon Digital Workspaces: Over the years, VMware Horizon has emerged as one of the key technology options for delivering virtual applications and desktops. VMware VMworld is back! About eG Innovations.

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Analytic Tools Data Visualization Customer Feedback Enterprise 52

eG Innovations

JULY 26, 2022

Introduction: Real user monitoring is mission-critical. Silky smooth user experience. This is what your digital users are expecting from your web application. If they perceive slowness or encounter failures in their user experience, they will readily switch to a competitor. Near-instantaneous performance.

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Userpilot

FEBRUARY 25, 2024

Looking for an effective digital adoption tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. This is crucial for keeping users adopted and retained.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Pendo aims to help its customers create product experiences, among other things. Only Pro and Enterprise subscribers have access to it.

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Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Offer self-service support with a resource center. Implement app usage analysis and convert new users to repeat buyers.

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Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? The pros of using WalkMe include its ability to handle onboarding in 3rd party software, its sophisticated design and user experience customization, and its strong scalability.

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Analytic Tools Reporting Tools Data Visualization Software Review 91

eG Innovations

APRIL 7, 2020

Popular technologies used for supporting remote employees include Citrix virtual application and desktops, virtual desktop technologies based on VMware Horizon, cloud-hosted desktops (DaaS), or just VPN connectivity. All of a sudden, organizations are beginning to realize the importance of Citrix infrastructures to support their business.

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Reporting Tools Customer Experience Enterprise Download 85

Userpilot

OCTOBER 27, 2021

Should you go with big names like WalkMe or Whatfix ? But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support. What is WalkMe?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. That means you can monitor user behavior retroactively.

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Data Visualization Analytic Tools Technical Review Feedback Software 52

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs).

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Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. You’ll need to use third-party engagement tools to turn these insights into actions. But it isn’t without flaws.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective user engagement analysis tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your user engagement analysis needs.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

eG Innovations

APRIL 11, 2023

Often synthetic monitoring is put in place, whereby robot users continually access and use systems to test systems even at times of the day when real users may not be using those systems. With alerting often integrated into messaging and ITSM tools including emails, SMS, ServiceNow, Slack, JIRA and other systems.

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Reporting Tools Data Visualization User Testing Systems Review 52

eG Innovations

AUGUST 4, 2022

Enterprise grade products and native cloud monitoring (e.g., Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. Similar configuration is needed in comparable cloud technologies such as Amazon’s AWS (Amazon Web Service) CloudWatch.

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Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Native apps deliver the best user experience and performance.

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eG Innovations

SEPTEMBER 29, 2022

eG Enterprise has added new functionality to enable you to identify unused, wasted and orphaned Azure resources and services without the need to resort to hacking up KQL queries or PowerShell scripts. Azure Advisor is a service that can help advise as to whether your Azure deployments have wastage and unused resources.

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Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 21, 2021

When searching for a good user onboarding solution, the name WalkMe is likely to come up a lot. User onboarding is just such a critical component of product adoption and, ultimately, the success of your product. Starting at $9,000 per year, it’s priced mainly for large enterprises. User journey segmentation.

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Analytic Tools Reporting Tools Software Review Technical Review 84

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

UX Studio: Product Management

DECEMBER 7, 2022

It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. NN/g is an American user experience and UX research company.

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User Testing Research Software Product Research UX 52

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

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Research Software Data Visualization User Testing Customer Experience 249

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Userpilot and Heap are the top two tools for customer attrition analysis. They are the same process with different names.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 89

eG Innovations

AUGUST 3, 2021

Investigating issues in the supporting infrastructure (network, AD, virtualization, etc.). Troubleshooting with automated and built-for-Citrix monitoring tools. 1 How does eG Enterprise monitoring integrate with Citrix? 3 How could I monitor the end-user network, client, etc. Does eG Enterprise alert or report on this?

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Analytic Tools Data Visualization Research Software Reporting Tools 52