Gainsight

OCTOBER 21, 2022

Yes, Frank Slootman , the GOAT of enterprise software CEOs, having run Data Domain, ServiceNow, and now Snowflake , was my kryptonite! if your product is riddled with issues that keep it from getting deployed that should be solved by your products people, support and engineering. Product is first and foremost here.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization User Testing 52

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

ProductPlan

MAY 7, 2019

Enterprise. Enterprise. Product Marketing. Prioritizing features is such a critical task for product managers and there’s no single “right” way to do it. Get high quality product management content delivered straight to your inbox every other week. ProductPlan for the Enterprise.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

The Product Coalition

SEPTEMBER 19, 2021

But both them and their managers think they can do it or otherwise, they wouldn’t have gotten this job. So learning happens in simpler means than mentoring: they read, listen to podcasts, go to webinars and meetups when possible, and most importantly imply a growth mindset that helps them improve and learn the job as they do it.

User Testing 139

User Testing Customer Experience Product Research Startups 139

ProductPlan

MAY 21, 2019

Enterprise. Enterprise. Product Marketing. Short of going public, the goal of many companies is being acquired by a deep-pocketed, larger company with a complementary set of products. But the chances of product team members getting a life-changing windfall are pretty slim. ProductPlan for the Enterprise.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Selling SaaS products with a transactional sales model is still a lot easier than going for enterprise customers though.

Feedback Software 92

Feedback Software Research Software Reporting Tools Onboarding KPIs 92

Userpilot

SEPTEMBER 23, 2021

My all-time favorite example of a gamified onboarding process comes from Eset, a company that makes enterprise-level cybersecurity and antiviral products. Especially in the early days of using your product, when they still haven’t integrated it into their daily life or work habits. Acquiring points for desired behavior.

Analytic Tools 82

Analytic Tools Onboarding KPIs Customer Experience User Testing 82

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Market development targets new markets with existing products, while product development – existing markets with new products.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Gainsight

SEPTEMBER 13, 2019

What is product-led growth, exactly? Travis Kaufman, VP of Product Growth at Gainsight, defines the buzzword and shares growth-boosting best practices. This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. Experimenting with the product to make data-driven decisions.

Analytic Tools 65

Analytic Tools Feedback Software User Testing Customer Experience 65

Mixpanel

FEBRUARY 23, 2024

As the product manager at Mixpanel leading our onboarding efforts, I was thrilled to speak with the leader of Segment’s Digital CS and Experience team, Matt Smidebush, about what he’s seen work (and not work) for bringing new customers into a technical product. Ultimately, we have to help customers get their jobs done.

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . As they put it “ most enterprise software sucks because product teams design it based on feedback from buyers.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty. Build interactive product tours with flows. Userpilot pricing.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 86

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Revulytics

OCTOBER 9, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Weak Development Team 75

Userpilot

JANUARY 13, 2021

This will allow you to customize the onboarding flow to the needs of each segment of your users – e.g. an agency/enterprise user may be interested in learning about completely different features than an SMB user. …as you can see, these use cases and goals are very different.

Research Software 63

Research Software Customer Experience Data Visualization Product Research 63

ProductPlan

DECEMBER 27, 2018

In this post, I’ll discuss some of the vulnerabilities associated with reactive-only approaches to marketing. Falsely believing in product-market fit. Shortcomings like these can seriously expose your product, and in some cases, your entire business. Big Budget Blindness: Do You Really Have Product-Market Fit?

Marketing 50

Marketing Feedback Software User Testing Customer Experience 50

Usersnap

AUGUST 26, 2021

You can also know what parts of the product are deadweight. UAT is like a rehearsal, getting key stakeholders, i.e. product managers or clients, to perform the first try-out of the product before you ship it to the market. On the other hand, ownership of feedback management is essential to make feedback actionable.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

JANUARY 18, 2021

To cap it all, the product tour at the beginning is boring, bureaucratic — and compulsory. His company actually has the funds to become an enterprise customer. He quits before he has had a chance to experience the value of the product. Activation is about getting the user to EXPERIENCE the value of the product.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Customer Experience 76

Intercom, Inc.

DECEMBER 20, 2018

I’m more like the product manager in this role where I’m saying: “Okay, here’s what you said. Here are the five trends I’m seeing, so then let’s figure out a way to implement them into the product or into the conversation.” Advances in automation.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151