Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms
Gainsight
MAY 13, 2021
According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. Consequently, gaps exist when employing existing sales or service technology solutions in an effort to properly address CSM needs.”
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