The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 134

Customer Experience Customer Feedback User Testing User Friction 134

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job).

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Gainsight

AUGUST 24, 2020

The onboarding process is a critical predictor of a customer’s success and an essential element for avoiding churn. So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. You can also listen to the recording here or download the presentation here. .

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. Are you a Salesforce or HubSpot user? And now Salesforce.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 97

Data Visualization Analytic Tools Research Software Customer Experience 97

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. Action-packed, right? Let’s get into it!

Analytic Tools 96

Analytic Tools Onboarding KPIs Feedback Software Framework 96

The Product Coalition

JANUARY 6, 2023

It’s critical to choose a low-risk and high-performance SDK because it has a direct impact on the end user’s experience of your app. A high-risk, poor-performing SDK can result in: This can lead to user churn and poor app reviews. These questions and more are important for the future success of your mobile app.

Analytic Tools 126

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 126

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. There’s just one that’s most suitable for your product and customers. You’re not alone.

Feedback Software 90

Feedback Software Data Visualization Customer Experience User Testing 90

Userpilot

NOVEMBER 5, 2023

What’s customer value management? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. Overall, customer value management can make your product more competitive.

Research Software 100

Research Software Feedback Software Analytic Tools User Testing 100

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Gainsight

OCTOBER 11, 2022

A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. .

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Gainsight

AUGUST 10, 2023

When customers buy from you, a pact is created. It says: You’re not only committed to delivering your products or services, but also the positive outcomes the customer is seeking in their own business by leveraging that investment.

Onboarding KPIs 52

Onboarding KPIs Data Visualization User Friction Generative AI 52

Userpilot

DECEMBER 23, 2023

New user retention is essential for product success. That’s what our comprehensive guide explains. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Only share information that is essential for specific onboarding training sessions. A warm welcome email is often the crucial first step in successful user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

JUNE 23, 2022

The best customer engagement model for your SaaS offers the right balance between personal and automated interactions with customers. So, your only shortcut is to learn: The type of customer engagement model that fits your business. How to create in-app experiences that engage customers.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

DECEMBER 16, 2019

Since then, the success of ABM has grown dramatically – 97% now say it has a higher ROI than other marketing tactics. In this guide, we explain how you can turn ABM into a win for your business – by putting the right team, tools, and processes in place. Narrow focus on high-value accounts.

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Userpilot

APRIL 7, 2024

Consequently, the ability to lead users to this moment is key to product success. The Aha moment is an essential stage of user activation. User activation has an impact on the rest of the customer lifecycle : If users don’t understand how the product can satisfy their needs, it’s difficult to retain them.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? What is customer fit?

User Testing 96

User Testing Feedback Software Analytic Tools Customer Experience 96

Gainsight

JULY 25, 2022

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. Your product drives customer outcomes and value . They rely on your product.

Research Software 64

Research Software Strategy Customer Experience User Testing 64

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. Referral schemes are an alternative method for driving customer acquisition.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. Product experience is a primary driver of customer experience. For those organizations that are still early in their customer success journey, there is no better time to put PLG as your primary driver of efficiency. .

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Gainsight

MARCH 9, 2022

In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Userpilot

MARCH 25, 2024

EBITDA is used by larger companies with more complex management structures. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. What does the acronym mean?

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

UX Planet

JANUARY 29, 2024

Curated Experiences: Offers custom recommendations, enhancing the personalized feel and increasing the likelihood of discovery and booking. Strategy: Utilize the power of social influence and trusted opinions to guide decision-making, ensuring choices are informed by reliable and respected sources, enhancing credibility and outcome success.

Customer Experience 71

Customer Experience Travel Feedback Software UX 71

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. You can use an AI writing assistant to create a clear and concise microcopy to guide users. Which techniques can you use for your customer research ?

User Testing 88

User Testing Product Research Customer Experience User Experience 88

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Make sure your customer success team has a strategy in place to turn new users into loyal customers.

Feedback Software 84

Feedback Software User Testing Strategy Onboarding KPIs 84

Userpilot

MARCH 30, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business. Targeting the experiences to the right user segments is extremely important for your PLG plays to be successful.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Product Talk

FEBRUARY 2, 2022

But there are many reasons why engineers are one of the essential members of the product trio. Engineers will hear different insights during your customer interviews. It’s a complex platform that allows teams to stay in touch and there are a lot of possibilities for integration beyond that,” says Ellen. Tweet This.

Product Research 232

Product Research User Testing Engineering Testing 232

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52