Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Emojis mean business: The characters transforming business messaging. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

MARCH 25, 2024

In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. The wider the node, the more users completed the event or viewed the page. Other include Funnel and Cohort exploration.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Intercom, Inc.

APRIL 6, 2020

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. That could be a trip to the shop, running errands, taking their kids to the beach, attending important events, days with friends and more.”. Recent TrustPilot review.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Userpilot

APRIL 29, 2024

Technographic segmentation : Divides customers based on their use of technology, including devices, software , and platforms. Like ‘use feature X three times’ and ‘feature Y 5 times’ Create custom events in your analytics tool and track which users complete the event. A modal encouraging leaving a review.

Customer Experience 90

Customer Experience User Testing Customer Feedback Analytic Tools 90

Userpilot

JUNE 9, 2022

Our digital adoption technology is designed to help businesses across all industries guide and support their software users, enhance user experience, and ultimately ensure long-term user retention. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

freshtrax

APRIL 25, 2024

What’s the appeal of this service and the evolution of self-driving technology? Let’s take a closer look at this new technology and its user experience. trillion yen) from investors such as SoftBank, Honda, and Microsoft to test and develop self-driving car technology. This new cab service will be completely driverless!

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

Intercom, Inc.

MARCH 7, 2022

After making necessary updates to an Article, you can share it for review without needing to unpublish it, allowing you to retain all of your Article reporting metrics. Updated outbound messaging CSV reports for streamlined messaging data. Show CCDAs in bot messages. Previously the value would be “admin” for this case.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

PMLesson's Ace the PM Interview

APRIL 6, 2020

Given how new and versatile the role is, product marketing management is also probably the least standardized role in tech companies, which makes the process of becoming a PMM quite obtuse and vague. The part that makes product marketing management different from other marketing roles is the technical (aka “product”) piece to the equation.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

The Product HQ

MAY 10, 2024

It is a technical role that requires an understanding of data science, data engineering, data management, the product management process, development, UX, business intelligence, and much more so if you have a relevant background in any of these fields, it will get easier for you to get started. The more you study, the better. How to do it?

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. Think TrustPilot reviews, customer support tickets, and ProductHunt comments. You’ve got to blend message matching from your research with a glimpse of where the product will go or what inspires an audience. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Ronke PM

JUNE 21, 2023

Internal Sales and Customer Success/Relationship Management Quarterly Business Reviews (QBR) meetings. Customer Quarterly Business Reviews (QBR) meetings. Engineering Demo Review Meetings. 3iab (product manager, design lead, and tech lead) weekly sync. Customer Quarterly Business Reviews (QBR) meetings.

Technical Review 52

Technical Review Product Management Product Manager Customer Feedback 52

The Product Coalition

MARCH 27, 2020

2000+ people from 18 offices, across 10 countries, are all currently working remotely There’s no such thing as too many channels I’ve been working in and leading tech teams for a long time, and bringing people together and aligning them around a common goal is always one of the biggest challenges. Slack uses Slack to stay connected?—?2000+

Feedback Software 126

Feedback Software Research Software Reporting Tools Technical Review 126

Userpilot

FEBRUARY 20, 2024

There are different types of audience segmentation for your email marketing campaigns: Demographic Segmentation : Categorizes audiences based on objective characteristics like age, income, and job, simplifying personalized messaging. Tracking in-app events with Userpilot.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization User Testing 84

Userpilot

MAY 6, 2024

Technographic details on devices and platforms used to ensure compatibility and support across technologies. Lik e event tracking or surveys. It includes information about the frequency of use, used features , completed events, and duration of use. You can use the data to create more effective marketing messages and campaigns.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

DECEMBER 20, 2023

Machine learning enables businesses to respond to customer behaviors with automated events and notifications. This enhances the effectiveness of marketing strategies and ensures that customers receive messages and offers relevant to their unique preferences and needs.

Artificial Inteligence 91

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 91

eG Innovations

AUGUST 5, 2021

Unsere Erwartungen wurden an diesem High Tech Standort voll erfüllt, so Michael Dreesbach , der die Niederlassung von eG Innovations für die Region DACH leitet. In addition to sales staff, technical consultants and support staff assist existing customers and potential new customers on-site through our office with local and global expertise.

Technical Review 59

Technical Review Webinar Enterprise Consulting 59

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. In Userpilot, you need to create events and tag features manually.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. With positioning work done and building underway, we start preparing our internal teams with enablement materials and training.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

People-First Product Leadership

MARCH 4, 2024

I conducted an event titled “ Top 5 Skills to Stand Out as a Senior PM in a Hybrid World” for Reforge on Tuesday, 27 February 2024. Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. Starting a community of practice I joined Pearson to create the Future Technologies team.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

FEBRUARY 26, 2024

To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Thanks to them, SaaS companies can better tailor their messaging and differentiate based on the preferences of various prospect segments at different funnel stages.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Creating custom events with Userpilot.

Data Visualization 82

Data Visualization Analytic Tools Research Software Feedback Software 82

Userpilot

AUGUST 2, 2023

Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. Perform A/B testing to see which subject lines and messaging improves metrics. These emails are typically sent in real-time or shortly after the triggering event, ensuring timely communication.

Data Visualization 85

Data Visualization Analytic Tools Customer Experience User Testing 85

Mironov Consulting

APRIL 12, 2020

You might decide that some meetings and group activity can be handled differently, such as commenting individually on docs instead of scheduling collective reviews. Can your company drop-ship tech or supplies? If you can, make extra time to review their work and coach them through tough assignments.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Customers can downgrade or cancel subscriptions for a million reasons , but here are the main culprits: Bad product-customer fit: This mainly results from wrong positioning or sugar-coated marketing messages. Focus on major activation events.

Customer Experience 83

Customer Experience Feedback Software Analytic Tools Data Visualization 83

Userpilot

JUNE 3, 2022

Additionally, you need conferences and events to expand your network and learn from experts directly. The State of SaaS Onboarding is the yearly review of onboarding flows of more than 1000 SaaS companies, created by Userpilot and The State of SaaS meta report is a summary of other SaaS reports. Product Drive Conference.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. No resource center.

Analytic Tools 95

Analytic Tools Reporting Tools Data Visualization Software Review 95

Mixpanel

FEBRUARY 3, 2022

So it’s tempting to think the additional add-on of measuring user events in your code (i.e., The main message is that one of your centerpiece features is “confusing” or “doesn’t make sense.” Remember, product analytics involves tracking events in your app.

Analytic Tools 64

Analytic Tools Data Visualization Feedback Software Technical Cofounder 64

Userpilot

JANUARY 26, 2023

Set event-based triggers to automate the process and send the survey at the most relevant time for the customer. Moreover, according to Harvard Business Review, if a complaint is resolved within 5 minutes, the customer will be more inclined towards loyalty. But when you delay acting on it, it sends a different message.

Feedback Software 86

Feedback Software Customer Feedback Customer Experience User Testing 86

Userpilot

FEBRUARY 13, 2024

Contextual email marketing isn’t just about sending emails—it’s about delivering the right message at the right time and relevant to the user’s behaviors. There are different methods and tools to implement contextual marketing in emails, and they include: Events : Trigger emails based on specific in-app actions or behaviors.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Data Visualization 52

Userpilot

MAY 8, 2023

TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry. Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Onboarding KPIs 94

Mixpanel

OCTOBER 27, 2021

Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. Members of our business plan can power their video projects with footage from the latest real-time events, celebrities, sporting events, news, and more. What’s your role at Promo?

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

Userpilot

JUNE 29, 2022

Product marketers also use this data to create more efficient digital marketing campaigns and tailor marketing messages accordingly. This tool lets you create customer groups based on the wide range of in-app behavior: Set custom events for tracking any feature usage. Tracks every invalid event and compiles daily in-app reporting.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Reporting Tools 94

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Use language familiar to the user instead of technical jargon. Keep error messages simple and include a constructive solution. Some of these metrics include the number of page visits, clicks, events that occurred, and unique users. Google Analytics dashboard.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

TIBCO - Thought Leadership

SEPTEMBER 7, 2020

This year’s event is about sustainable innovation and using data to find the next breakthrough for your most pressing business challenges. Choose from several registration options, including a no-cost package, for an event that works best for you. Choose a Messaging System for a Truly Digital Enterprise .

Data Visualization 52

Data Visualization Analytic Tools Technical Review Certifications 52