Intercom, Inc.

DECEMBER 6, 2019

People use apps because they provide some kind of benefit, whether it is a customer messaging app that helps you keep in touch with your users or a crossword app that helps you relax after a long day at work. You can always talk to your users to find out what they like or dislike about the timing and frequency of your opt-in notifications.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

The Product Coalition

MARCH 16, 2019

Maintain Good Data Quality for Outbound Integrations When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. Better user experience supports increased engagement, which is the high-level antidote to churn.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Which aspects of the user experience you should change in order to retain customers for longer, thereby increasing customer lifetime value. By custom event.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

The Product Coalition

NOVEMBER 27, 2017

A small user research email blast doesn’t need to be sent from your company’s email platform, and doesn’t need approval from the outbound team. You can also edit the calendar event so it links to a permanent video conference via a tool like Zoom, or Google Hangouts. Hack #3: Forget fancy email platforms?—?just Pretty awesome.

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

The Product Coalition

MAY 10, 2019

What is a user flow? User flows are for the visual learner. Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Let’s rewind for a second though. Are any journeys ending in a crash?

Analytic Tools 75

Analytic Tools Customer Experience Customer Feedback Data Visualization 75

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. There are a lot of great growth talks on YouTube which include topics relevant for product teams–customer growth is tied directly to product onboarding, features, and user experience: The five growth mindsets.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Intercom, Inc.

NOVEMBER 7, 2019

What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 7, 2024

Pendo is the best for tracking mobile users. Mixpanel is the best cross-platform user behavior tracking tool. Amplitude is the best event-tracking software. Hotjar is the best tool for tracking users with session recordings. Tableau is the best user data visualization tool. Custom event tracking.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

AUGUST 31, 2023

They organize webinars , podcasts, workshops, and other events to attract potential customers. They analyze user behavior and run A/B tests, making data-driven decisions to improve the user experience and increase conversion rates. A good example of this is Userpilot’s annual Product Drive.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Userpilot

AUGUST 14, 2023

There are five ways to collect user data as a product marketer: Building a sign-up flow with multiple steps and screens to collect job titles, goals, and jobs to be done. Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element. Creating a custom event with Userpilot.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Intercom, Inc.

JULY 26, 2018

Simply set the time period that is right for your user experience when selecting the message channel. Review actions you and your teammates take with the Events Log. Head here to view the Events Log for your app. Increase engagement by sending relevant help articles to users in outbound messages.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Here are a few reasons why integrating Userpilot with other tools in your stack can help: Better user experience.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Technical Review 90

Intercom, Inc.

NOVEMBER 28, 2018

This is a complete solution for sales teams making outbound calls. We use Tray to push data from our Intercom app to our CRM and surface notable customer events, such as when a customer increases their overall in-product engagement or grows their account spend. Alternative tools that we love. Alternative tools that we love.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

eG Innovations

NOVEMBER 19, 2021

The wrong EC2 choice could adversely impact business and user experience. AWS Lambda is an event-driven, serverless computing service that lets you run code without provisioning or managing servers. Lambda is a great technology choice for background processing that is triggered by events. AWS Lambda.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Intercom, Inc.

JANUARY 11, 2023

There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. On the one hand, I think it’s terrible from a user experience. You’re just adding more friction to the experience by adding questions. The siren call of self-input data.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. The customer or user acquisition strategy is product-led and follows this concept of land and expand. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. The plays the current Director of SEO at Shopify has used in the last 10 years to help companies acquire +100M users.

Research Software 65

Research Software User Testing Outbound Marketing 65

Userpilot

AUGUST 7, 2019

Build high-touch and subtle user experiences to unleash customer success. So, what are the subtle user experiences? Subtle user experiences are those that don’t force the user to take them. How does Growbots onboard users? It will help you figure out how to help your customers.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49