Product Talk

APRIL 9, 2025

Last week, I shared that we often get asked, Do API teams need to do discovery ? Today, Ill be covering the most common usability issues that arise when developers start working with a new API. If we can make it as easy as possible for developers to adopt and get value from our API products, we can often acquire a customer for life.

Product Research

BrainMates

JUNE 17, 2025

How Great Product Teams Deliver Strategic Impact By Kathryn Shepherd-King At a Glance Great Product Teams Don’t Just Ship Fast. But great product teams play a bigger game. Product teams are great at developing a vision, but not always at aligning it. They Deliver Strategic Impact. It’s designed.

Weak Development Team

Userpilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention. This feedback helps the product team prioritize improvements to address this pain point. Stickiness ratio: 1,000/10,000 = 0.1

Onboarding KPIs

Alchemer Mobile

NOVEMBER 13, 2024

This information empowers teams across your company to make informed decisions based on customer experiences and perceptions. By identifying friction points, CES highlights areas that teams can streamline to improve overall customer satisfaction and retention. Event feedback surveys gather insights on attendee satisfaction.

Customer Satisfaction

Centercode

JULY 25, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? What Is Persona Development?

User Testing

Userpilot

JANUARY 20, 2025

Wasted time on bug reproduction and fixes The software development process is lengthy. If you're in an agile development environment, you must move quickly to build a stellar product. Unfortunately, 20% of software development teams report getting stuck during the debugging or software testing phase.

Reporting Tools

Userpilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.

Customer Satisfaction

Userpilot

MARCH 17, 2025

The ability to trigger the user guides following specific in-app events is a nice-to-have that will help you build more contextual in-app experiences. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. – Gustavo M. – Bianca R.

Analytic Tools

Userpilot

MARCH 21, 2025

My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. Small inefficiencies, whether a slow startup time, unclear navigation, or poor caching, can lead to user drop-off. A poor experience leads to churn, no matter how great the product is.

Analytic Tools

Userpilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Analytic Tools

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. Heatmaps and event tracking show what they overlook.

Data Visualization

Userpilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Finally, Typeform integrates seamlessly with various platforms, which enables teams to organize feedback and streamline data transfer across tools. Maze Type : User testing tool.

Feedback Software

UX Planet

NOVEMBER 4, 2024

Let’s first look at what bad usability could be costing you, and how it could benefit your organisation. Potential negative impacts Here are some potential impacts of poor usability: Loss of business  — if your website is hard to use, some visitors will abandon it for a competitor.

User Testing

Business of Software Conference

JUNE 17, 2025

Lack of Trust: Buyers, especially procurement teams, feel that buying software is worse than buying a used car because they don’t trust that they are being treated fairly or uniformly. Make it part of your product development lifecycle. This has ethical and legal risks and sets a bad internal precedent.

Data Visualization

Userpilot

FEBRUARY 24, 2025

Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. As a Manager on the PDO GenAI team, you will be responsible for managing a team of Project Managers to supply product teams with critical data and data labeling for Meta’s GenAI products. Who would be a BAD fit for this job?

Analytic Tools

Roman Pichler

MARCH 3, 2025

Listen to the audio version of this article: [link] Product Teams: Benefits and Challenges A product team is a group of people who collaborate effectively, have ownership of a product , and are responsible for achieving product success. 2] Unfortunately, its not uncommon for product teams to struggle.

Weak Development Team

Product Innovation Educators

DECEMBER 30, 2024

Start 2025 with the essential knowledge areas that give product managers more influence and success In 2024 I co-authored the 3rd edition of the Product Development and Management Body of Knowledge: A Guidebook for Product Innovation Training and Certification.

User Testing

Tyner Blain

MAY 26, 2025

Value escapes the team because of how they treat the request. ” Others on the team would likely describe the mobile app as “the thing.” Someone away from home when placing an order may worry about the package being delivered before they get home and being damaged by bad weather or wildlife. Sound familiar?

Customer Experience

Userpilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. Add for new flows: Whenever we launch a feature, I define the success criteria for using it, then add new relevant events for tracking.

Onboarding KPIs

Centercode

JULY 28, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? This guide has all the answers.

User Testing

Userpilot

FEBRUARY 9, 2025

Many product teams fall into the same trapmistaking engagement for success. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. Event tracking reveals that users who take longer than six days to complete onboarding are significantly less likely to convert.

Data Visualization

Userpilot

JULY 17, 2025

Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. Customer churn happens for two main reasons : voluntary and involuntary.

User Testing

Centercode

JUNE 27, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Analytic Tools

Userpilot

JULY 14, 2025

No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. Team collaboration tools: When multiple teams manage customer engagement, you need shared workspaces, clear permissions, and the ability to coordinate campaigns, keeping everyone aligned.

Analytic Tools

Userpilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Analytic Tools

Userpilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. you can use a product analytics platform that auto-captures events like Userpilot). software development) to identify causal factors of a specific problem. Involve cross-functional teams. Use data to prove assumptions (not vice versa).

Feedback Software

Userpilot

JUNE 10, 2025

No PM or app developer can avoid this completely, but you can create onboarding flows that shorten the time to value and convince your ideal users to stay. Fix poor user experience and reduce app churn with Userpilot analytics. Let’s explore some of these strategies: 1. How do you do it? Prioritize leading users to their ‘Aha!’

Analytic Tools

Userpilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Improve collaboration and break down data silos by sharing session insights directly with your UX, development, or support colleagues. Fullstory session replay. Fullstory session replay viewing controls.

Data Visualization

Userpilot

MARCH 11, 2025

I can then use replays to highlight poor user flows and illustrate key pain points. Development/Design: At this stage, Im asking, How can I solve this problem? Fortunately, Userpilots session replay tool makes this task easier, allowing me to filter sessions by key events. I watch them to help refine my observational skills.

Data Visualization

Userpilot

DECEMBER 8, 2024

Free plan available for startups and small teams. Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment. Collaboration tools : Annotate, leave comments, and share sessions with your team. Console logs : Debug faster with developer-friendly error tracking tied to sessions.

Data Visualization

Arkenea

AUGUST 10, 2025

At Arkenea, our 14+ years of healthcare software development experience has revealed that effective healthcare UX design extends far beyond aesthetic appeal. The Critical Role of Healthcare UX Design Life and Death Consequences of Poor UX Design Healthcare UX design carries weight that few other design disciplines must bear.

Healthcare

Amplitude

NOVEMBER 9, 2017

At its core, a mental model is nothing more than a concept or framework that can be used to explain events and phenomena and make decisions. It could also be bad. This is no longer a situation where you can say, “Hmm, could be good—could be bad.”. All cognition is based on primitive mental models. It’s hard to tell.

Customer Feedback

Product Talk

AUGUST 6, 2025

And then most humans are really bad about staying in the specifics of a story. Or they have to be on my team. Now part of this is because it got really confused about its own development context. I started my career as a web developer. Why aren’t more teams doing evals this way? We tend to generalize.

Artificial Inteligence

Crafty CTO

AUGUST 1, 2025

Pro, live at the event. Pro for us internally and I think in the perception from the developer ecosystem was the turning point which was super exciting. Developers get fine-grained control over how much TTC gets applied.) This post covers my Day 2 experience—in case you missed it, here’s my Day 1 recap.

Research Software

Userpilot

JUNE 12, 2025

Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding. That’s why teams over at VideaHealth are now using Userpilot to build in-app resource centers filled with searchable FAQs, articles, how-tos, and walkthroughs. Multiply that by thousands of new users each month.

Data Visualization

Crafty CTO

JUNE 18, 2025

He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today. Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions. Bad for so many reasons.

Engineering