Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Messages that Matter

AUGUST 26, 2024

Start the message creation process by selecting two or three of your most engaged channel partners to a team to do the work plus your best partner manager. Make sure channel partners on the team will be able to gather information from at least one customer and ideally two or three. What are our product’s strengths and weakness?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Lenny Rachitsky

MAY 6, 2025

Whether you’re planning six months ahead or sitting in discussions right now, here’s the process I’ve developed through trial and error with clients over 15 years. Start demonstrating how you’ll solve their specific problems for the company/team. And how can I best show up for [name other team member(s)]?

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. For example, a simple phrase like Sign up now in English might sound pushy or unnatural in Japanese or German markets.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 17, 2025

For example, after employing Userpilot to scale its onboarding process and boost user activation rates by 100%, our customer Impala had this to say: “Userpilot enabled us to create personalized onboarding experiences without burdening our development team, leading to a 100% increase in user activation. – Gustavo M.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? UserTesting allows teams to gather real-time user feedback from usability tests.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Culture

APRIL 30, 2025

Value Stream organizations are designed to overcome the weaknesses of Functional and Matrix orgs. Cross-functional teams report directly to a general manager in charge of a product line or market segment, shortening communication lines and making it clear who sets priorities. Ignore the power players on other teams at your own risk.

Weak Development Team 52

Weak Development Team Reporting Tools Finance Naming 52

Userpilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. For example, Slacks mobile app allows you to balance your work with the desktop version. A great example of this is how Duolingo went from stagnating to achieving 350% growth in DAUs. One standout example of a B2B SaaS company excelling at social media is Gong.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

UX Planet

OCTOBER 22, 2024

Anyone in Product Ownership related discipline or those affiliated with Development, need to be aware of the time it takes to go through Research, Ideation, Iteration, before the subsequent steps of the Design Thinking process can occur (this impacts sales strategies, go to market strategies, communication outreach, just to name but a few tasks).

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. I got a few blank looks and one person said, “Yeah, the milkshake story.”

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Lenny Rachitsky

JANUARY 21, 2025

We’re seeing AI already transforming people’s jobs, watching the methodical disruption of incumbents by beautifully crafted alternatives, and witnessing a few seismic shifts in how teams collaborate. Cursor and other AI-native integrated development environment (IDE) tools are rapidly emerging. 5% use Bolt.

Data Visualization 142

Data Visualization Research Software Analytic Tools Reporting Tools 142

Userpilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. So to dig into the cause of your problem, its best to follow at least one of the following methods: 5 Whys As the name suggests, the 5 Whys method involves questioning the problem by asking yourself why 5 times.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

The Product Coalition

NOVEMBER 10, 2024

Here is what I found: Unlike other quotes (for example, the one about Ford’s Model-T that could come in any color as long as it’s black, which appears in his co-authored biography), there is no evidence that Ford actually said anything about faster horses. Even I, despite knowing better, often find myself talking about solutions with my team.

User Testing 104

User Testing Customer Feedback Research Software Feedback Software 104

UX Planet

JUNE 23, 2025

In the course, they learned about the design process, worked in teams, and created a mobile app prototype from scratch. The entities should be presented with their metadata, which includes the type (System, Instance, Host), name, status (for example starting, running, stopping, stopped, etc.), and description. Think like QA!

Research Software 72

Research Software UX Customer Experience Weak Development Team 72

Crafty CTO

JUNE 18, 2025

He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today. Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Roman Pichler

JULY 20, 2016

To help you develop your agile product roadmap, I have created a goal-oriented roadmap template called the GO Product Roadmap. It is built on the idea that goals are more important than features, and it consists of five elements: date, name, goal, features, and metrics, as the picture below shows. 2 Do the Necessary Prep Work.

Roadmap 370

Roadmap Agile Technical Review Weak Development Team 370

Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Our objective in this example was to increase retention.

Agile 186

Agile Product Research User Testing Customer Experience 186

Product Innovation Educators

MARCH 8, 2021

How product managers can get their teams on the same page. This podcast is getting a new name—Product Masters Now. The name officially changes in a few weeks, but I want you to know it is coming. The logo will look the same—just the name is changing. . The logo will look the same—just the name is changing. .

Weak Development Team 257

Weak Development Team Research Software Product Research Construction 257

Roman Pichler

JANUARY 11, 2022

The second line names the skills areas the learning goals belong to, which I’ll cover in more detail in the next section. For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. This can help you tie individual learning goals to team and department goals.

Roadmap 374

Roadmap Weak Development Team Customer Experience Leadership 374

Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Examples : “Everyone who owns a smartphone”, “Business users and consumers”.

Vision 348

Vision User Testing Product Research Research Software 348

Roman Pichler

JANUARY 22, 2024

Figure 1: The Product Portfolio and Product Strategy Using Microsoft Office as an Example In Figure 1, the strategies of the individual products—Word, PowerPoint, and Excel—implement the Office strategy. Another example is YouTube, which is available in three variants—standard, premium, and kids.

Weak Development Team 295

Weak Development Team Strategy Software Review Vision 295

Roman Pichler

SEPTEMBER 7, 2021

As their name suggests, these roadmaps focus on product goals or outcomes such as acquiring customers , increasing engagement , and future-proofing the product by removing technical debt. This helps align the stakeholders and development teams, as I discuss below, and acquire a budget if required. Actionable.

Roadmap 322

Roadmap Weak Development Team Customer Experience User Testing 322

Roman Pichler

MAY 5, 2020

For example, you could be a product and a feature owner on a larger product, or you could be a portfolio owner and at the same time, manage one of the products in the portfolio, assuming that this neither leads to biased product decisions nor sacrifices sustainable pace. Note that the choice of the name is intentional.

Feedback Software 393

Feedback Software Product Research Weak Development Team User Testing 393

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. The SAFe product owner is tactical in nature and focuses on working on the product backlog and guiding the development teams. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 366

Weak Development Team Product Research User Testing Customer Experience 366

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 348

Weak Development Team Product Research Customer Experience Workshop 348

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Sprint planning meeting : product goal , prioritised product backlog with enough ready items , development team capacity for the next sprint, and any action items from the last sprint retrospective.

Product Management 318

Product Management Product Manager Weak Development Team User Testing 318

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 384

Product Research Feedback Software Research Software User Testing 384

The Product Coalition

JUNE 18, 2023

It’s a great model but the name is quite misleading. That’s why I named my strategic product-led growth course ‘Unboxing PLG’. Today I want to give you a sneak peek into this understanding, by talking about common misinterpretations of the name PLG, which could lead you to wrong expectations as to what you are entering yourself into.

Naming 148

Naming User Testing Weak Development Team Feedback Software 148

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Product Management University

OCTOBER 19, 2023

Here are a three examples of recent press release headlines for new products/features. company name] expands its AI coach language to 96, the most in the industry. company name] introduces fully integrated video that expands the power of the [company name] technology platform.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Roman Pichler

JULY 8, 2024

The individuals whose buy-in to strategy and roadmap decisions is crucial are the players: They are interested in your product, as they, for example, will have to market and sell it. With the scale in place, ask the players to express their agreement, for example, by dot-voting. I refer to this group as key stakeholders.

Roadmap 270

Roadmap Product Strategy Strategy Weak Development Team 270

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge. What does it feel like?

Customer Experience 297

Customer Experience Product Management Product Manager Product Research 297

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge. What does it feel like?

Customer Experience 297

Customer Experience Product Management Product Manager Product Research 297