Userpilot

OCTOBER 28, 2024

Start by creating onboarding flows that are as unique as your users. Focus your attention on their pain points , needs, and desires. Use welcome surveys to identify users’ jobs to be done and use cases. Determine user roles to tailor their experiences. Finally, recreate the relevant path for new users.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Manager Coach Blog

JANUARY 14, 2025

Highlight Relevant Experience: Share examples of similar challenges youve tackled in the past to build confidence. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Use it to identify impactful actions that demonstrate your ability to deliver results.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. But over time, customer needs evolved. I will discuss why in just a second.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 27, 2024

In contrast, heatmaps collect user interactions across many sessions, giving a high-level view of common engagement areas on a single page. They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Why build interactive demos for your SaaS product? This results in faster Aha!

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UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Reminders According to Fogg, If a system reminds users of their target behavior, the users will be more likely to achieve their goals. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

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User Testing Feedback Software Customer Feedback Research Software 98

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Reveal

DECEMBER 23, 2024

At its core, product analytics is the process of collecting, analyzing, and acting on data related to how users interact with your product. Whether its a mobile app, a web platform, or a SaaS tool, understanding user behavior is critical for improving performance. You can ensure that performance remains optimal.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

UX Planet

MARCH 9, 2025

It recommended to focus on two important points: Purpose: Clearly state the purpose of the redesignwhy the business should invest time and money in it and what it will help the business achieve. For example, product redesign will help us improve engagement rate by 30%. Example of pain points that offline shopper experiences.

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Product Research Research Software Feedback Software User Testing 115

UX Planet

MAY 25, 2025

KimGoodwin Recruitment strategies Lets weigh up the 2 varying approaches to recruitment: Do It Yourself (DIY) or In-house recruitment Quite often you may be in a position to access a vast pool of potential interview participants, for example an existing customer base. It is focused on contextualising the who, why, andwhen.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

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Research Software User Testing Analytic Tools Feedback Software 83

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Feature Release Template Example 2. Bug Fixes Template Example 3. Lets get started!

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Product Talk

APRIL 9, 2025

Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. You want customers to get value from your product as quickly as possible. The easiest way to fix this is to test your documentation with real customers.

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Product Research Software Review User Testing Technical Review 138

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

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Product Research Research Software Analytic Tools Feedback Software 246

BrainMates

JUNE 22, 2025

To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. You will also be able to identify closely related customer markets that you can expand into. This means investments in: Understanding customers better than anyone else.

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User Testing Weak Development Team User Friction Product Research 52

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. Headspace is one of my favorite examples to refer to because they ace their ASO game. Apple Search Ads and Google UAC let you target users who are already searching for what you offer. Example of LightRights Apple search ad.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

BrainMates

JULY 9, 2025

Customer support lives at the coalface of usability pain and broken promises. For example, describe how tackling a fragile system now means faster releases and fewer outages later. Be clear about what customer pain you are solving now, what will wait, and why. Finance worries about margins and capital discipline.

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Data Visualization Product Research Reporting Tools Strategy 45

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

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User Testing Research Software Data Visualization Reporting Tools 55

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

JUNE 9, 2025

Standardise your atomic notes Clean up atomic note (its data) into a consistent format, featuring key user quotes, behaviours, and sentiment. For example: P01: Jane — Onboarding The above signals Test Participant 1 , Interviewer Jane , on the theme of Onboarding. For example: “75% of Users struggled with filtering options.”

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Userpilot

MARCH 4, 2025

It captures everything from button clicks and form submissions to users' time on specific tasks. Think of it as a high-resolution lens that shows where users thrive or struggle during their sessions. Real user monitoring, however, observes real users in real-time, exposing unexpected friction.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

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Banking Customer Experience User Testing Data Visualization 59

People-First Product Leadership

FEBRUARY 4, 2025

For example, the growing emphasis on AI prompted my transition into AI-integrated coaching. Pivot 1: CRM Strategist to User Experience Researcher Key Strategies: Leverage Your Unique Background : My communications skills became my secret weapon in translating complex tech concepts to marketing stakeholders.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

Userpilot

JULY 24, 2025

What’s your biggest challenge with customer retention emails? Understanding your main hurdle helps in crafting a better strategy for your customer retention emails. Driving engagement & opens Personalizing emails at scale Measuring the ROI of my emails How do you currently segment users for your customer retention emails?

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

UX Planet

JUNE 19, 2025

Ask if they have any reference designs or examples they like. They are not always the same as user goals. Example: To get more customers on the platform? For what the proposed application is solving, try to understand the current process that the user is following to do the same task. Understand the business goals.

Research Software 55

Research Software User Testing Product Research UX 55

Userpilot

MAY 27, 2025

Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. Build custom events you want to track in Userpilot.

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Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). For example: DAU: 1,000 unique users who log in daily.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

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Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

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Feedback Software Data Visualization Analytic Tools Research Software 52