Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Help customers gain full value from your product. This article considers all you need to know about retention marketing.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Userpilot

NOVEMBER 30, 2022

Another option is gathering feedback directly: launch UX , NPS, or other surveys at relevant stages in the journey to gather direct insight from your customers. You’ll need a tool to help you translate all this into reality. Key benefits of delivering personalized customer experiences in SaaS.

Data Visualization 90

Data Visualization Customer Experience Feedback Software Analytic Tools 90

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. Feedback is about people, not users.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Product Management University

JANUARY 23, 2017

The Playbook: Join Shannon Bauman, VP of Product at Pendo and John Mansour, Founder & Managing Partner at Proficientz for an interactive discussion on how broader customer insights and data are changing the role of the product manager, and the way products are designed.

Webinar 100

Webinar Customer Experience Customer Feedback User Testing 100

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. It comes directly from the people who use your product—it’s gold! What’s really happening to product feedback? Phase One Findings: The Customer Feedback Black Hole. What happens?

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ). Why This Global Disruption Is A Catalyst To Product-Led Growth. In-App Engagement Kit (ebook).

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding? Shut Up and Listen. Mine the Data.

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Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

SEPTEMBER 14, 2022

Successfully launching a product requires proper planning which usually follows specific steps and checklists. Both Product Marketing and Product Management teams need to work together. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Advertising.

Product Research 80

Product Research Feedback Software Research Software Product Marketing 80

ProductPlan

OCTOBER 27, 2022

All product leaders want their products to do well in the market. In addition, they want to provide a real-world solution to a customer’s problem. Yet, how do they effectively prioritize the right features when stakeholders demand different things from your product team?

Product Research 52

Product Research User Testing Feedback Loop Customer Feedback 52

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Monitoring user journey analytics will help you identify friction points and optimize the journeys to boost product effectiveness and efficiency.

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User Testing Product Research Customer Experience User Experience 73

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. you can’t build everything. We all found the same thing?—?prioritization

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Top KPIs Every Product Manager Should Track.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

ProductPlan

JULY 24, 2020

Communication is a vital skill for product managers. We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. Tell them what you want.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

Amir Rozenberg

MAY 18, 2017

I am joined by my colleague Stephen Dolan Sr, Product Manager at Accenture, to discuss some of the changes in this space and describe a new, combined offering from Accenture and Perfecto. It is typical to test video quality and performance metrics across all STB models and software versions deployed in the field. AR : Indeed.

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48

Product Talk

JANUARY 8, 2020

Teaching and curriculum design are both fun design problems that keep me engaged with the practice of product management. And writing, teaching, and designing for and with the product community help me to stay sharp and feed my soul. I run a 12-week coaching program for product trios (i.e. That was mostly true.

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Product Research Workshop Books Events 138

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data Visualization 89

Data Visualization Feedback Software Research Software User Testing 89

Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. In-app automation flows are highly versatile. 1 – Automate the in-app onboarding flow.

Feedback Software 88

Feedback Software Customer Experience User Testing Customer Feedback 88

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Pair in-app notifications with email marketing. A/B test to find the perfect approach for in-app notifications.

Feedback Software 81

Feedback Software User Testing Product Research Customer Experience 81

Userpilot

JULY 22, 2022

A product-led growth strategy relies on the product experience as the primary driver for revenue growth. SaaS businesses should use both models together. Focus on making an amazing product, collect user feedback , and then implement that feedback into product improvements. The reverse trial funnel.

Feedback Software 86

Feedback Software Analytic Tools User Testing Product Research 86

Userpilot

OCTOBER 3, 2023

Reviews and ratings to gather testimonials and build advocacy for your product. You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. You can easily determine your total impressions by using tools like Google Search Console.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. So from my perspective, I like to refer to it as the product creation arc.

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Webinar Agile Product Research Customer Experience 60

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. What does a product manager do?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

The Product Coalition

MARCH 2, 2020

In both situations, the incentive structure of an organization most likely still fosters a predictable behavior that contradicts the organization’s goals at a system level. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

ProductPlan

MAY 19, 2022

Product organizations also move through similar phases to support maturing products. There’s often a state of controlled chaos in the early stages of a product org. Product managers fight daily fires. Managing the tech stack or repeatable tasks often diverts focus away from the heart of a PM’s role.

Product Research 52

Product Research User Testing Data Visualization Customer Feedback 52

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Best customer retention software tool for tracking analytics: Heap or Mixpanel.

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Experience 83

Userpilot

MAY 29, 2023

SaaS companies usually follow a subscription-based business model. Most SaaS businesses have an average monthly customer attrition rate of around 1%. All SaaS companies should keep the churn rate under 5%. Analyzing product usage patterns lets you identify potential sources of turnover. What is customer attrition?

Analytic Tools 63

Analytic Tools Feedback Software Customer Feedback Data Visualization 63

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

DISQO

SEPTEMBER 28, 2018

That’s why being able to tell compelling data-driven narratives is a critical aspect of product management. We recently hosted a webinar in partnership with H2R Product Science on the topic of aligning stakeholders around data-driven narratives. Below are key takeaways and a recording of the webinar.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

SEPTEMBER 28, 2018

That’s why being able to tell compelling data-driven narratives is a critical aspect of product management. We recently hosted a webinar in partnership with H2R Product Science on the topic of aligning stakeholders around data-driven narratives. Below are key takeaways and a recording of the webinar.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. Next, is the backbone of your CS operations: access to accurate data, consistent processes, the right tech stack, and a feedback loop. How clean is your data?

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52