Sachin Rekhi

SEPTEMBER 16, 2018

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. Wanted to share the video , slides , and original essay from that talk.

Product Research 87

Product Research Feedback Loop Feedback Software User Testing 87

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Users clearly preferred in-app content, where they could immediately try new features instead of digging through blog posts or newsletters. Why Choose These Tools? Let’s dive in! Usersnap 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

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Analytic Tools Feedback Software Systems Review Data Visualization 195

Lenny Rachitsky

APRIL 6, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Vanta —Automate compliance. She co-founded the live learning platform Maven, backed by First Round and a16z. Before Maven, Wes co-created the altMBA with best-selling author Seth Godin.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

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Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Lenny Rachitsky

DECEMBER 29, 2024

Brought to you by: • Enterpret —Transform customer feedback into product growth • BuildBetter —AI for product teams • Wix Studio —The web creation platform built for agencies — Shaun Clowes is the chief product officer at Confluent and former CPO at Salesforce’s MuleSoft and at Metromile.

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Data Visualization Product Research Feedback Software Customer Feedback 113

Userpilot

MARCH 5, 2025

The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. With a reliable analytics solution , you wont miss critical signals or overlook game-changing insights that could increase product adoption.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way.

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Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Use it to streamline the creation of emails, website copy, and app microcopy. Let’s get to it!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Usersnap

FEBRUARY 19, 2021

I wish I can just send a video screen recording. Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome video screen recording feedback tool. How to report bugs with video screen recording. No hassles needed for a 3rd party tool or downloading and uploading files.

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User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey.

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Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

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Customer Feedback Data Visualization Feedback Software User Testing 111

Intercom, Inc.

JULY 17, 2019

It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. The guidance found in your help center unblocks confused or struggling users, making them less likely to abandon your product for a different solution. Knowledge bases reduce churn.

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User Testing Customer Feedback Customer Experience Product Research 245

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It is capable of producing original musical compositions as well as soundtracks for video games and movies. How to build a generative AI solution?

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Generative AI Feedback Software Research Software User Testing 156

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. In this post, we cover four retention-boosting strategies that will help improve the health of your app.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Starting in broad strokes.

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Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

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Feedback Software Analytic Tools Product Research Data Visualization 105

Intercom, Inc.

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Act on customer feedback. But, acting on collected feedback is easier said than done… Right? “Customers get to enjoy a fully personalized experience while providing you with CX nourishing feedback” Not anymore!

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Pair in-app notifications with email marketing. A/B test to find the perfect approach for in-app notifications.

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Feedback Software User Testing Product Research Customer Experience 98

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? Engaged customers are the driving force of a SaaS business. They trigger product-led growth and help SaaS businesses achieve new milestones. TL; DR. User engagement measures the quality and frequency of interactions users have with your software or product.

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Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. What is mobile app churn? How do you do it?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Mind the Product

MAY 4, 2020

Watch the video to see John’s full talk. According to John, to generate valuable conversations among your team you need psychological safety, insights, feedback loops, and shared vocabulary. John covered: What is a one-pager? What outcomes should you expect from your one-pagers? Or read on for a summary of the key points.

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Product Research Feedback Loop Feedback Software Document 217

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

OCTOBER 13, 2022

And how you can collect feedback with a feature request template? A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. Close the feedback loop by acknowledging your users’ feature requests.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Ready to begin?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Thats up to YOU.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Usersnap

AUGUST 5, 2019

New technologies have enriched working with screenshot images to fit the modern multi-location team structure. . To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have. . Let’s check out some amazing tools in today’s marketplace. But, before that ….

Data Visualization 20

Data Visualization Feedback Software Reporting Tools Research Software 20

Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , the ultimate startup showdown where the best emerging product tools compete in a bracket-style competition. You get to vote for the tools you believe in and help crown the final winner via our LinkedIn polls on the Productside page. Forget the hype. Forget the flashy marketing. Thats up to YOU.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

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Product Research User Testing Research Software Feedback Software 321