The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. We would like to understand more about your use case and get your feedback, if any, to improve your user experience.”

Data Visualization 153

Data Visualization Customer Feedback User Testing Analytic Tools 153

Userpilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Points out the value of using customer feedback data to fuel priorities. Power priorities with a framework.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Userpilot

NOVEMBER 29, 2023

A heatmapping tool for collecting user engagement data and enhancing user experience. A tool designed for creating an ideal user persona to guide product development and build a user journey map. A solid research tool to gather high-quality data through market research, surveys, and great reporting tools.

Data Visualization 83

Data Visualization Research Software Feedback Software Analytic Tools 83

Userpilot

OCTOBER 25, 2022

Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. Try one of the goal-setting frameworks, like SMART or OKR.

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Revulytics

AUGUST 29, 2017

Let’s take a look at actual examples of how Revulytics customers are leveraging software usage analytics to better inform common software product roadmap decisions. Using custom properties, it also captured graphic card vendor and model data, which lent insight into the graphics processing power possessed by users.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Userpilot

JULY 5, 2022

In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs. Close the feedback loop.

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. We also need a roadmap to focus the team and create a NorthStar to guide us. Revisit at least once a month.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Split

MARCH 20, 2024

Data analytics are key in understanding how code changes influence the user experience, system performance, and performance metrics. An excellent release management strategy proactively nurtures these relationships and feedback loops.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Combined with other modern product building tips , API solutions help PMs hedge their bets, adding more new features to the roadmap at a lower opportunity cost.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

MARCH 24, 2021

How do you create a roadmap? Strategy is made up of three elements: your vision, objectives and roadmap. Focus on creating an outcome-based roadmap, not a list of features. In product, strategy is made up of three components: Your product vision Your objectives Your roadmap. Improve User Experience.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Usersnap

FEBRUARY 5, 2024

Systematic steps and stages: A roadmap to success The journey begins with a structured approach to new feature discovery. Rather than a chaotic endeavour, envision it as a well-laid roadmap. The first step is to understand your users’ needs and pain points. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! These could be user problems, needs, or desires.

Product Research 85

Product Research Analytic Tools Feedback Software Research Software 85

Gainsight

NOVEMBER 16, 2021

The product-led flywheel is a framework you can use to encourage product-led growth. Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. Understand the customer experience. Your users’ experience is the bedrock supporting your product-led growth plans.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. Step-by-step guide for the product management process Identify user needs with market research. Develop the product roadmap. Simple product roadmap.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

JULY 17, 2023

Their key focus is defining the product vision , developing strategy, and building the product roadmap to align with the business strategy and user needs. Pros and cons of the structure: It’s very customer-centric , prioritizing personalized user experience. User segmentation in Userpilot.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Product Research 82

ProductPlan

JANUARY 9, 2019

New goals, new roadmaps, new initiatives. We’ve written extensively about prioritization frameworks in the past. For a customizable framework that allows you to measure whether or not initiatives will serve to improve your key metrics, we suggest a weighted scoring model. Let your roadmap do the explaining.

Product Research 70

Product Research Weak Development Team User Testing Customer Feedback 70

Ask Benny

FEBRUARY 26, 2019

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. We also need a roadmap to focus the team and create a NorthStar to guide us. Revisit at least once a month.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. We also need a roadmap to focus the team and create a NorthStar to guide us. Revisit at least once a month.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. This process is usually referred to as Build-Measure-Learn feedback loop, a concept taken out of lean startup methodology. We also need a roadmap to focus the team and create a NorthStar to guide us.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Userpilot

JUNE 22, 2023

You should identify key touchpoints and the expected flow of user actions by checking that of loyal customers. After mapping the touchpoints , you can analyze them to see how your users progress through your product. It also provides a framework for understanding the ideal progression and where potential drop-offs may occur.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

APRIL 30, 2018

User Experience Rewards and Motivation The human brain has evolved to produce chemical responses to specific behaviors. Incentives in product design can encourage users to use the product again, which is the main goal of any good designer. I’ll go into more detail within ‘feedback loops’ below.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Userpilot

SEPTEMBER 16, 2021

How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). SaaS products are measured by tracking specific metrics across different stages of the user life cycle.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 91

Hutwork

MARCH 9, 2018

5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. 9 Dear Product Roadmap, I’m Breaking Up with You. 13 The Quintessential Guide for Building an Unforgettable First-Time User Experience.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee. If you make mistakes without learning, you’re not improving.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

SEPTEMBER 15, 2021

How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). SaaS products are measured by tracking specific metrics across different stages of the user life cycle.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

DISQO

JULY 10, 2019

But on top of leading product initiatives, conducting user analysis, drafting product requirements and specs, developing product roadmaps, and the pressure to launch successful products, keeping up with trends can often feel like one of the least important tasks on a long list of to-dos. Don’t Make Me Think. By Steve Krug .

Books 40

Books Product Research User Testing Product Management 40

DISQO

JULY 10, 2019

But on top of leading product initiatives, conducting user analysis, drafting product requirements and specs, developing product roadmaps, and the pressure to launch successful products, keeping up with trends can often feel like one of the least important tasks on a long list of to-dos. Don’t Make Me Think. By Steve Krug .

Books 40

Books Product Research User Testing Product Management 40

Andrew Chen

NOVEMBER 1, 2018

Thinking about new user experience, engagement metrics, and other important concepts. As part of that, as folks search for important concepts like “product market fit” and “user growth” – my essays are often on the front page. The problem is that the Growth Accounting Framework provides for lagging metrics.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111