Gainsight

APRIL 15, 2022

Ideally, customer success will be represented in the C-suite by a Chief Customer Officer (CCO), or an equivalent position. . But alignment is more than just having a seat at the leadership table. Increased budget will lead to technology investments, increased headcount, and a louder voice at the leadership table. .

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Johanna Rothman

MARCH 11, 2021

Instead of individual achievements, we can reward the types of agile leadership we want to see in agile teams. Separate the Kinds of Leadership. I defined several types of “technical” leadership in this image. The left-most, column includes primarily code- or product-based leadership. Ask for help.

Agile 95

Agile Product Research Feedback Loop Leadership 95

Agile Velocity

MAY 14, 2020

This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. In our experience leadership tends to “Want them all, equally. Adaptive Leadership Support.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Product Innovation Educators

JANUARY 3, 2022

Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.? He has held R&D leadership roles and founded Auxilium in 2002 to help companies improve their R&D and leadership practices and transform their new product development using Agile practices.

Agile 112

Agile Development Feedback Software User Testing 112

Gainsight

JANUARY 26, 2022

Marketing and SDRs share all their customer data with Sales because it increases the probability of a positive sales outcome. The Customer Success org helps create a positive customer experience. An alignment between Sales and CS allows for three things: A better feedback loop. So, how can you make Sales an ally?

Feedback Software 111

Feedback Software Analytic Tools Reporting Tools Data Visualization 111

Haines-Group

NOVEMBER 10, 2018

Create a Partnership-Driven Feedback Loop You’ve got to create a partnership-driven feedback loop with sales. Do two things: Create a Sales-Centered Journey Map You have to establish that partnership-driven feedback loop on the back of a tangible artifact- a sales-centered customer journey map.

Product Research 78

Product Research Feedback Loop Systems Review Feedback Software 78

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. My seven-year-old son has the gift of positioning, a trait he comes by honestly as his mother is a sales professional. Managers and senior leadership had greater visibility to the challenges faced by their team members in the field.

Feedback Software 97

Feedback Software User Testing Customer Feedback Product Research 97

Userpilot

JULY 17, 2023

What are the key positions in product teams? Navigating the corporate landscape to secure the leadership’s buy-in and resources is a big part of their job. Autonomy to pursue their own product initiatives without excessive oversight from the senior leadership. Ability to iterate fast on customer feedback or data insights.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Mind the Product

JULY 12, 2018

Tristan suggests we position Lean as a set of principles that can be applied to any problem or task. We must execute, iterating through the build-measure-learn feedback loop to rapidly answer our question. Leadership buy-in needs to focus on revenue generation and cost save, ideally both at the same time.

Product Research 74

Product Research Feedback Loop Customer Experience Leadership 74

Userpilot

OCTOBER 16, 2022

Collect active and passive feedback , act on it, and close the feedback loop. You can tell customers are developing a positive relationship with your product when they become active users. Loyalty programs help reinforce positive relationships and build intimacy through compelling rewards. NPS surveys explained.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Feedback Loop

JANUARY 9, 2023

Emmanuel Probst is the global lead for brand thought leadership, senior vice president of brand health tracking at Ipsos, and author of the new book "Assemblage". Brands can no longer force-feed us plenty of products we don’t need; what brands need to do to succeed is transform us people and the world we live in,” Emmanuel Probst says. “I

Product Management 52

Product Management Product Manager Branding Product Research 52

Feedback Loop

JANUARY 9, 2023

Emmanuel Probst is the global lead for brand thought leadership, senior vice president of brand health tracking at Ipsos, and author of the new book "Assemblage". Brands can no longer force-feed us plenty of products we don’t need; what brands need to do to succeed is transform us people and the world we live in,” Emmanuel Probst says. “I

Product Management 52

Product Management Product Manager Branding Leadership 52

Agile Velocity

MAY 20, 2020

With that in mind, I started to dig into these articles and relate to how we’re addressing organizational leadership with Path to Agility ®. I wholeheartedly agree with the need to “create balance from the top” as a central tenet of leadership engagement. The Agile Leadership Team. HBR article setup. Balance from the Top.

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Mixpanel

FEBRUARY 16, 2024

As a Product Lead, I continuously emphasize to our broader team the importance of defining personas so that we’re clear about who we’re targeting when shaping our product or positioning. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Gainsight

AUGUST 25, 2021

That’s because—in addition to boosting online and word-of-mouth referrals—a positive onboarding experience will encourage more repeat users, upsells, and loyal, long-term customers. Build Feedback into the Onboarding Process. Replicate Positive Experiences. Build feedback processes into the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Experience User Testing 52

Intercom, Inc.

MAY 26, 2021

We’re optimistic and positive. So no matter what hat we wear, or where we sit in Intercom, we have this amazing opportunity to impact our customers positively every day.”. That positive feedback loop is something we’re very proud of – our Built for You podcast series explores more ways our customers’ feedback shapes our product.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Mind the Product

JUNE 13, 2019

I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. To help stay user-centred I’m using the Mountain of Engagement and the Value Exchange Taxonomy from the Mozilla Open Leadership program. (I Don’t be Afraid to ask for Help. It is a huge task.

Product Research 142

Product Research User Testing Feedback Software Research Software 142

Johanna Rothman

APRIL 4, 2022

I'm still not positive what the problem is.). I also published March's Pragmatic Manager: Leadership Tip #18: Invest in the People You Lead and Serve. So we have feedback loops from strategy to execution and tools and back again. The Too-long Sad Story of Broken Feeds. Create an Adaptable Life and this blog.)

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

DISQO

JANUARY 15, 2020

Holland has also held leadership positions in product management at The Nielsen Company. “We The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. We are thrilled to have a leader of Rob’s caliber as Alpha’s next CEO,” said Michael Neril, Founder and Managing Partner at Spider Capital.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Holland has also held leadership positions in product management at The Nielsen Company. “We The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. We are thrilled to have a leader of Rob’s caliber as Alpha’s next CEO,” said Michael Neril, Founder and Managing Partner at Spider Capital.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Userpilot

DECEMBER 13, 2023

Improves key metrics at each customer touchpoint As a comprehensive plan, a UX strategy enables delivering a consistently positive user experience along the whole user journey. The odds are that it’s not the UX designer or product manager who is responsible for company-level goals but senior leadership.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

ProductPlan

AUGUST 16, 2022

Or your executive team is probably unfamiliar with the term or the function of the position. It’s essential that even though product operations reports to the product management leadership, it’s seen as a distinct discipline requiring staff with a different set of skills. Thus you must define product operations for the executive team.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

The Product Coalition

JULY 24, 2021

In my first article in this series, I posited that the only problem Agile has is that it’s too concise. So you need a lot of motivation, effort, persistence, self-leadership, and self-management, and a whole lot of support along the way. Change the system to allow for more open, honest, timely feedback loops.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

ProductPlan

FEBRUARY 3, 2022

Strengthen Product Feedback Loop. A prod ops team directly impacts the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product. Product ops support onboarding by streamlining the process to ensure a positive customer experience from the get-go.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Usersnap

JULY 26, 2023

When employees observe the positive impact of their efforts on customers, it increases their job satisfaction and motivates them to deliver better service. Through ongoing communication and feedback loops , Salesflare gains insights into its customers’ challenges and refines its product accordingly.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. We received a lot of positive signals, particularly about how to interact with the product to proceed. Starting in broad strokes.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

The Product Coalition

MAY 23, 2019

Growth and positive results far more often than not is the product of working effectively with others. By establishing trust, your business is greatly increasing the chances for a positive ROI. Once again, you are presenting yourself with an entirely new pool of potential customers, and you are now creating a positive-feedback loop.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

Userpilot

JULY 27, 2023

4 – Celebrate customer successes to boost engagement Humans are wired to respond to positive reinforcement : you get a small dopamine hit when you receive a compliment and that makes you want to repeat the same actions to get that feeling again. Provide thought leadership, build a sense of loyalty, and drive repeat purchases. #13

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Intercom, Inc.

DECEMBER 20, 2022

There was a desire for more top-down leadership – at Intercom, we kind of operate with a very autonomous model of teams and groups of teams, but they were looking for a bit more direction from some leaders like myself and yourself on high-level strategy. “We Things like road mapping were taking too long, and too much work.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

JULY 30, 2021

Product leadership style. It’s important for the product manager to create an effective feedback loop for incoming ideas from the organization. This feedback loop needs to be integrated into the product planning and development processes. Type of product (B2B, B2C). Evaluating ideas.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mind the Product

AUGUST 19, 2019

For example, SEO is a way to “game” search algorithms and create content that would be shown on the first position in SERP. In most cases you are not creating a standalone ML model, you’re designing a feedback loop: if there are some changes to the interface, user action or data side, your model might change without you even noticing.

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

The Product Coalition

MAY 17, 2019

This is what allows feedback loops. Success is defined by the conversations and is a never ending story… The leadership (C-Level & Senior leadership) :Their main focus is strategy and future positioning of the organisation. He needs some real world artifacts in good enough conditions to interact with the world.

Weak Development Team 60

Weak Development Team Product Research Product Management Product Manager 60

Userpilot

MARCH 23, 2022

What the leadership board currently looks like. When you measure NPS regularly, you’ll be more positioned to prevent customer churn in real-time because you’ll see customer frustrations quickly. Take note of both the positive trends (from promoters) and negative trends (from detractors ). NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Product Management 2.0

SEPTEMBER 15, 2016

Perhaps your VP of Products has decided to join a hot startup or you just realized that it’s time for your product management group to have its own seat at the leadership table. Furthermore, they develop a simple but thorough feedback loop so everyone knows what’s working and what needs adjustment.

Product Research 45

Product Research Product Management Product Manager Feedback Loop 45

DISQO

MAY 24, 2017

Our goal is to move quickly to solidify and extend our current position while we begin to pursue the online commerce opportunities in other areas. We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Feedback Loop Customer Experience 40

DISQO

MAY 24, 2017

Our goal is to move quickly to solidify and extend our current position while we begin to pursue the online commerce opportunities in other areas. We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Feedback Loop Customer Experience 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40