ProductPlan

FEBRUARY 3, 2022

Product operations, or prod ops, is an emerging discipline designed to help product teams operate as effectively as possible. ” Therefore, Prod ops are to the product team what a trainer and nutritionist are to an elite athlete. What is Product Operations? Product Operations’ Job Responsibilities.

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Product Research User Testing Data Visualization Customer Experience 95

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Leveraging NPS surveys to figure out who’s at risk of leaving and retaining customers. Customer retention is the ability of a company or product to retain its customers over a specified period of time.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Mind the Product

JUNE 13, 2019

Establishing agile and product culture is critical to us becoming a modern organisation that continuously improves. Taking one of Barry O’Reilly’s lean mantras on board – think big and start small – I started with our product managers. I then focused on the product owners with a high level of responsibility.

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Product Research User Testing Feedback Software Research Software 143

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

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Sachin Rekhi

JUNE 25, 2017

I'm often asked what's the best way for a new product manager to learn the fundamentals of the role or for an experienced product manager to continue to master their craft. I've organized this collection into several sections, starting with product management 101.

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Product Research User Testing Analytic Tools Product Management 167

Intercom, Inc.

MAY 1, 2019

Every product design project is a bit like climbing a hill. This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

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Gainsight

AUGUST 25, 2021

Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, it’s easy to lose touch with users, and losing touch can quickly snuff out product growth. Build Feedback into the Onboarding Process. Don’t know where to start?

Onboarding KPIs 52

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Intercom, Inc.

MAY 13, 2021

There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations. There are just great people, great energy, great customers, great customer love of the product. Leveraging customer insights across your business.

User Testing 177

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Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Ideally, customer success will be represented in the C-suite by a Chief Customer Officer (CCO), or an equivalent position. .

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Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

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Feedback Software Research Software Reporting Tools Product Research 98

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

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Feedback Software Agile Analytic Tools Data Visualization 98

DISQO

JANUARY 15, 2020

Holland will lead the company’s next stages of revenue, product and territory growth. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Holland has also held leadership positions in product management at The Nielsen Company. “We About Alpha. Media Inquiries.

Product Research 52

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DISQO

JANUARY 15, 2020

Holland will lead the company’s next stages of revenue, product and territory growth. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Holland has also held leadership positions in product management at The Nielsen Company. “We About Alpha. Media Inquiries.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Mind the Product

OCTOBER 29, 2018

My seven-year-old son has the gift of positioning, a trait he comes by honestly as his mother is a sales professional. Consider Your Approach to Feedback. Saying No is an important part of the product manager’s role. Saying No is an important part of the product manager’s role. Product “No” Outcomes.

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Feedback Software User Testing Customer Feedback Product Research 100

Johanna Rothman

MARCH 11, 2021

Instead of individual achievements, we can reward the types of agile leadership we want to see in agile teams. Separate the Kinds of Leadership. I defined several types of “technical” leadership in this image. The left-most, column includes primarily code- or product-based leadership. Ask for help.

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Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Customer Success teams are in a unique position to drive revenue growth. Enter: Gainsight’s newest integrations with Gong and Zoom, two tools that CSMs rely on daily to support their productivity and growth of the company.

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Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Mind the Product

JULY 12, 2018

This week’s Product Warrior podcast, supported by Mind The Product, discusses the concept of the Lean methodology and helping teams adopt an experimental approach. Silicon Valley Lean startup coach Tristan Kromer helps product teams to move fast through experimentation. He writes articles and e-books at [link].

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Product Research Feedback Loop Customer Experience Leadership 74

Mixpanel

FEBRUARY 16, 2024

When you’re deep in product development, it can be surprisingly easy to overlook who you’re making your product for. This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. Here are a few ways we do it.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Johanna Rothman

APRIL 4, 2022

I'm still not positive what the problem is.). Here are the posts you might have missed: Little’s Law for Any Kind of Product Development: How to Learn How Long Your Work Will Take. Possible Test for Splitting Stories and Valuable Minimums. See and Resolve Team Dependencies, Part 4: All Component Teams, Complex Product.

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Feedback Software Technical Review Blog Technology 59

Gainsight

JANUARY 26, 2022

CS adds value to all parts of your business, whether Product, Sales, or Marketing. In fact, according to a 2021 KeyBank Survey , th e median cost of attaining $1 of new logo revenue is $1.67 Marketing and SDRs share all their customer data with Sales because it increases the probability of a positive sales outcome.

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Feedback Loop

JANUARY 9, 2023

Emmanuel Probst is the global lead for brand thought leadership, senior vice president of brand health tracking at Ipsos, and author of the new book "Assemblage". Brands can no longer force-feed us plenty of products we don’t need; what brands need to do to succeed is transform us people and the world we live in,” Emmanuel Probst says. “I

Product Management 52

Product Management Product Manager Branding Product Research 52

Haines-Group

NOVEMBER 10, 2018

Create a Partnership-Driven Feedback Loop You’ve got to create a partnership-driven feedback loop with sales. Do two things: Create a Sales-Centered Journey Map You have to establish that partnership-driven feedback loop on the back of a tangible artifact- a sales-centered customer journey map.

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Product Research Feedback Loop Systems Review Feedback Software 78

ProductPlan

AUGUST 16, 2022

Product management seldom requests big-ticket items from the management team. Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Eventually, the product management team may realize it needs to level up and add product operations to its organization.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Cue epiphany; my team are my product! My team are my product.

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Product Research User Testing Development Product Management 70

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. Many teams have tried adopting Scrum for developing hardware products, not always successfully. Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.?

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Agile Development Feedback Software User Testing 112

Usersnap

JULY 26, 2023

3M: Innovating relevant products and services that address customer pain points 5. It’s no longer about just selling a product or service but rather about offering a holistic experience that speaks directly to the customer’s needs and expectations. Asana: Anticipating and meeting customers’ ever-evolving needs 3.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Feedback Loop

JANUARY 9, 2023

Emmanuel Probst is the global lead for brand thought leadership, senior vice president of brand health tracking at Ipsos, and author of the new book "Assemblage". Brands can no longer force-feed us plenty of products we don’t need; what brands need to do to succeed is transform us people and the world we live in,” Emmanuel Probst says. “I

Product Management 52

Product Management Product Manager Branding Leadership 52

Intercom, Inc.

MAY 26, 2021

We’re optimistic and positive. Jordan Neill, Senior Director of Engineering at Intercom, points out how this value is foundational to how we build product. With the long term in mind we’ve built a foundation that made it easy for us to keep improving the product. We believe we have an exciting future ahead.

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Customer Feedback User Testing Customer Experience Product Research 138

The Product Coalition

JULY 24, 2021

In my first article in this series, I posited that the only problem Agile has is that it’s too concise. So you need a lot of motivation, effort, persistence, self-leadership, and self-management, and a whole lot of support along the way. Change the system to allow for more open, honest, timely feedback loops.

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Agile Feedback Software Weak Development Team Customer Experience 173

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users. Working in Public.

User Testing 70

User Testing Product Research Development Feedback Software 70

Intercom, Inc.

DECEMBER 20, 2022

In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Nadine Mansour , Senior Product Manager at Intercom. Intercom on Product: Speeding back up when momentum drops. Des Traynor , Co-founder and Chief Strategy Officer at Intercom. I’m Liam Geraghty. In January.

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Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

MAY 17, 2019

A mental model started to emerge as I was trying to represent the product manager role in a similar way to the Maslow hierarchy of needs for human beings. Its main merit is to represent product management role as something that is easy to explain visually. They all interact with your product.

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Weak Development Team Product Research Product Management Product Manager 60

The Product Coalition

MAY 23, 2019

Simply put, the more eyes on your brand, the greater the chance your company’s product is likely to be purchased. Growth and positive results far more often than not is the product of working effectively with others. By establishing trust, your business is greatly increasing the chances for a positive ROI. for example?

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Software Review Product Research Analytic Tools Feedback Loop 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Izenda

JUNE 17, 2019

A product manager needs to be a leader, and there are many kinds of management styles to choose from , each with their own benefits and downsides. But of all the traits and characteristics a product manager should have, most consider being proactive as one of the most effective. The Reactive Product Manager. User-testing.

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Product Research Product Management Product Manager Feedback Software 64

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. We’re here to get practical, to talk product, and to take this next stage head-on. This is a slowdown, and that means something for product teams. It’s May 2022.

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