Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. App promo videos take your marketing to the next level by bringing your messaging to life. ESTABLISH A FEEDBACK LOOP FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Alchemer Mobile

NOVEMBER 6, 2024

Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time. Let’s break that down: Right Message: Is your message relevant and useful? Right Person: Are the right customer’s receiving the message? Right Place: Are you engaging customers where they are?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

JULY 13, 2021

Retention analysis to validate your product roadmap, gauge how long it takes customers to find value, and set benchmarks for long-term retention goals. Gather and act on customer feedback. Customer feedback is the foundation for all product-led growth strategies.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. The more consumers you hear from, the more holistic your feedback will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

AUGUST 19, 2024

Prioritize Roadmap Items Based on Internal Opinions: Do your best to ensure that prioritization is driven by customer needs rather than internal politics or preferences. Regularly reassess the product roadmap and ensure alignment with evolving customer needs. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Create a customer feedback loop. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

APRIL 16, 2025

Your roadmap, now skewed by partial data, doubles down on solving the wrong problem. When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. Sometimes our Product Marketing Managers will join to get a better sense of what customers are saying and weave their language into our messaging. You’ve also categorized customer feedback and prioritized it based on real data. Preparing for your meeting.

Product Research 192

Product Research Feedback Software Customer Feedback User Testing 192

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Feedback Should Drive Your Product Roadmap. Not only do customers expect it, it’s also a strategic investment.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Usersnap

NOVEMBER 18, 2024

Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. With built-in feedback loop capabilities, you can easily keep every feedback provider informed about the status, ensuring transparency and building trust throughout the process.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Alchemer Mobile

JUNE 16, 2022

A tool that analyzes customer feedback data – both qualitative and quantitative – takes the guesswork out of the equation. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale. Use real-time data and feedback to prioritize your product roadmaps.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. Resource Allocation: Budget for UX improvements not as an afterthought but as a core part of your digital transformation roadmap. Authenticity goes hand-in-hand with every part of your digital experience.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Hint: we can help you with these feedback channels and more!

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. Mobile users also carry something called attention residue. User surveys and qualitative data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. Regular customer feedback loops, user testing, and post-launch reviews are crucial.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 30, 2025

Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. You should create a feedback loop directly into your product. Act on user feedback and communicate the changes when they go live.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Product roadmap – Share plans for your product with people, including features you will add soon.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Gainsight

OCTOBER 5, 2020

From a product development standpoint, customer feedback is vital. Yes, your product roadmap is designed with the company’s future vision in mind, but how do we know which problems we most want to solve unless we truly understand what those problems actually are? . The Classic One-Way Customer Feedback Process.

Product Research 52

Product Research Feedback Loop Customer Feedback Feedback Software 52

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Influence the product development process.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Usersnap

APRIL 28, 2020

If they answer your email, their input will appear under the same feedback ticket. You can easily track the messages with your customers without additional customer service tools. If you want to discuss the issue in-depth with your teammates, switch to the “add notes” tab next to “reply” to keep your message internal.

Product Research 52

Product Research Feedback Loop Customer Feedback User Testing 52

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Customer feedback : Collect customer feedback through timely, short surveys and passive widgets to inform product development. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. Display your upcoming releases on a public product roadmap. Use visual elements in your messages to increase engagement. Close the feedback loop and build trust with customers. They will be more confident in providing quality feedback in the future.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

SEPTEMBER 11, 2023

Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. Upgrade message in Calendly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

BrainMates

JULY 2, 2025

Define how ideas move through each stage, from ideation and validation through to scoping, design, build, testing, release, and feedback. Provide Leadership in the Development of Roadmaps A roadmap is a critical tool for alignment. A robust roadmap is not handed down, it’s co-created.

40

40

Userpilot

APRIL 22, 2024

Slack populates empty spaces with in-app messages that drive action. Calendly acquires customers through its viral loop. Buffer informs the product development process with a public roadmap. Zapier maintains a tight feedback loop to build trust with users. Kommunicate uses checklists to drive activation.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Amplitude

APRIL 25, 2021

Today we’re launching Amplitude Recommend , a new personalization product that gives all digital companies the power to produce personalized experiences at scale; accelerating your roadmap by years, increasing conversion lift—often by double digits—and reducing the cost by millions. Automated Recommendations to Find the Right Message.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

MAY 10, 2023

For example, Userpilot offers an AI-powered WYSIWYG editor that allows you to create clear and accurate microcopy for your in-app messages and guidance. Roadmapping AI-based algorithms can optimize product roadmaps by analyzing historical data and predicting the impact of specific features on user satisfaction, retention , and other KPIs.

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. The more consumers you hear from, the more holistic your feedback will be.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Whatever message you send your users needs to be contextual. When engaging with customers, it can be tempting to send all customers the same generic message.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98