UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 30, 2025

Mobile users also carry something called attention residue. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Mind the Product

MARCH 9, 2018

Summary: Done properly, applied artificial intelligence (AI) can enhance the user experience across your product – providing value for your users and your organisation. This can be a message to the user, allowing a choice or removing the feature altogether. Be Transparent With Your Users.

Artificial Inteligence 79

Artificial Inteligence User Testing Product Research Feedback Software 79

Userpilot

JUNE 29, 2024

To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. Userpilot is a powerful in-app feedback management tool. Book your demo to see how it can help your product managers collect, manage, and act on feedback.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Usersnap

NOVEMBER 18, 2024

It is designed to streamline gathering user insights and track further product updates. Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. Menu Widget: Host the changelog alongside feedback and support channels, enhancing user accessibility.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Planet

FEBRUARY 6, 2025

Dopamine Design: Creating Emotional Connections Dopamine Design is an approach that leverages insights from neurosciencespecifically how the brains reward system is triggeredto create more engaging and emotional user experiences. How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Intercom, Inc.

FEBRUARY 9, 2021

“We’re building a proprietary system to intelligently route cases, taking into account both user and case properties to find the best available agent to match with the case,” she said. This will improve our user experience by solving cases faster and reducing the need for cases to hop between agents.”.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes. Turning it into a system.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. Open-ended questions ask users to give reasons for canceling in their own words.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

APRIL 30, 2025

Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. Heres how Gymshark motivates its users by educating them with fitness tips. Create communities to engage mobile users.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Notify the user about your future plans.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

MARCH 30, 2025

Set up a framework to ensure repeated user engagement Finally, it’s time to create a framework that keeps your app users returning. To effectively keep users engaged and boost retention, your strategy must include various techniques. To begin, segment users based on demographics, behavior, and preferences.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

JULY 16, 2024

To improve your product experience, conduct user research and create personas to gain insights into customer behavior , preferences, and problems. Similarly, use feedback to tailor onboarding and in-app messages , and offer interactive self-service options and contextual help to enhance engagement and satisfaction.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

OCTOBER 13, 2022

Feature request gathering best practices: Don’t fall prey to the feature fallacy trap —add features that make your product more valuable to users. Diversify ways where you can collect feature requests from users. Close the feedback loop by acknowledging your users’ feature requests. Leadpages’ churn survey.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

UX Planet

JANUARY 9, 2024

This mantra serves as a beacon, directing designers to weave simplicity and transparency into the very fabric of their creations, ensuring that users can effortlessly navigate and engage. ? A well-architected system reduces cognitive load and enhances the overall user experience. ?

Feedback Software 98

Feedback Software Product Research Research Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. The customer feedback loop explained.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

The Product Coalition

FEBRUARY 3, 2022

Overall, you don’t build any prototype of the product, just messaging around the product. Their goal is to gauge market interests and test your messaging. User Experience matters Let’s not forget about the top layer of the pyramid?—?the Messaging?—?the the message the product conveys. learn feedback loop.

User Testing 167

User Testing Product Research Product Marketing Customer Experience 167

Gainsight

OCTOBER 5, 2020

The Classic One-Way Customer Feedback Process. The idea could have come from a slack message from a colleague in the Customer Success team to your Product team’s channel. Sure, hopefully, their input leads to a product update that will then improve the user experience.

Product Research 52

Product Research Feedback Loop Customer Feedback Feedback Software 52

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. The more specific, the higher the chances to engage users.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

The Product Coalition

MARCH 15, 2020

The goal of a segmentation strategy is to get better insights on how homogenous groups (to some extent) behave, operate and communicate in order to reduce friction, understand, target, and increase the likelihood for these groups to engage with your brand, product or message. Segmentation is not personalization!

User Testing 90

User Testing Customer Feedback Customer Experience Product Research 90

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Users ask Siri questions and have conversations with it via a messaging environment. The response should be clear, concise, and contextually relevant to the user’s request.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

APRIL 22, 2024

Notion personalizes onboarding for new users to reduce time to value. JivoChat delays the email verification process to avoid user frustrations. Slack populates empty spaces with in-app messages that drive action. Calendly acquires customers through its viral loop. Kommunicate uses checklists to drive activation.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Mind the Product

MARCH 7, 2018

These “product-led” companies sell to other businesses but take their cues from companies like Facebook and Snapchat to create sales models, products, and user experiences that drive customers to use the product more. Use Data to Refine Your Message. ” – Martin Eriksson , Mind the Product.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Mind the Product

SEPTEMBER 18, 2017

The gifter’s journey may have various entry points and paths, but the two final steps of the funnel would typically be: Once the user chooses the product to be sent as a gift, they enter the recipient’s name and email address and write a personal message. Write a short message with a clear call to action. Your users will reply.

Customer Experience 145

Customer Experience User Testing Product Research Customer Feedback 145

Userpilot

NOVEMBER 10, 2022

Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Customer pain points are the issues that a customer faces in their experience with a company they’ve purchased from. The user is left without product guidance. Conclusion.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

SEPTEMBER 3, 2022

Customer feedback analysis is the process of understanding user sentiment and their needs to boost customer satisfaction and decrease churn. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

JUNE 26, 2023

Before you act on user feedback and requests, prioritize them with an appropriate framework. How you act on feedback will depend on the identified problems. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. New feature release notes.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

AUGUST 20, 2022

Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Act on the data you get and close the feedback loop. Build an in-app help center , so users don’t have to leave your product to find answers. Personalize the first-time user experience.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 30, 2024

Build a customer success team to provide users with high-touch support and guidance. Drive upsells and cross-sells with contextual in-app messages. Create effective customer feedback loops Feedback loops are the key to understanding user expectations and challenges. A resource center in Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. 21 product feedback tools for feedback collection and analysis We’ve analyzed the 21 best product feedback tools in the market. Userpilot heatmap.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 10, 2023

Trained AI models can even simulate user behavior for testing. AI-powered user behavior analytics can help PMs make data-driven product and backlog prioritization decisions that will have the greatest impact on user experience. AI tools can automate the creation of user personas. Customer feedback loop.

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Whatever message you send your users needs to be contextual. When engaging with customers, it can be tempting to send all customers the same generic message.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

SEPTEMBER 21, 2022

Attract new potential users. Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Segment users and personalize product release notes. Choose the right UI pattern.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

SEPTEMBER 28, 2022

Personalize the product experience and in-app communication. Listen to what customers have to say and close the feedback loop. Putting the customer at the center of the experience creates an intangible, but strategic return on investment. Now, it’s important to use these at every touchpoint of the user journey.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98