Alchemer Mobile

MAY 10, 2022

From adding features to modifying the user interface, the directions you can take your mobile app are endless. If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. Step #1: Capture mobile customer feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Turning it into a system.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content.

Product Research 299

Product Research Books User Testing Feedback Software 299

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 320

Product Research User Testing Research Software Feedback Software 320

Userpilot

AUGUST 27, 2024

Expand integrations : As SaaS spending grows, customers expect seamless integrations with other tools in their tech stack, making it vital to offer robust integration options. You can take advantage of these trends with Userpilot’s features on in-app surveys, personalization, and resource centers. Userpilot ’s survey templates.

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 115

Research Software User Testing Feedback Software Product Research 115

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Product Talk

APRIL 3, 2024

. – Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. You might present a prototype and ask, “What do you think?” Our goal is to figure out if our solution ideas will work. But this type of customer interview doesn’t get us reliable feedback.

User Testing 240

User Testing Customer Experience Customer Feedback User Friction 240

Userpilot

MAY 30, 2024

How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Implement product improvements based on user feedback. Analyze customer feedback with survey analytics.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? We also explore different ways of collecting user feedback to inform the process. Product ideation is a customer-centric process that aims to translate user research insights into actionable ideas for improving the product. After that, it’s time to build the solutions.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Userpilot is one of the most powerful tools for creating in-app surveys without knowing how to write a single line of code. Test different survey iterations to identify which type generates the most responses. Book a demo to find out more!

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. How to measure customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Focus on understanding problems before presenting solutions.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Dialogue management may use rule-based systems, state machines, or machine learning models to decide the chatbot’s responses.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Alchemer Mobile

DECEMBER 6, 2018

Additionally, here are some highlights from the presentation. According to recent research , the top two reasons why customers leave companies are 1) they don’t believe companies care about them, and 2) they are dissatisfied with the service. That’s the power of an effective feedback loop.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Userpilot

FEBRUARY 25, 2025

Tools can track every click and interaction. Take a look at real user experiences to understand your users better Conventional tools show you what’s happening, but understanding why requires deeper analysis. Find patterns like these to understand where to add smart defaults and where just in-app guidance.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Mind the Product

MAY 13, 2019

Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. We built our knowledge from desk research, user interviews and personal experiences. Platform: Lever : Eligibility % and Shadow £. Scale our systems to flexibly lend to more users.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Tight deadlines also present opportunities to get creative and try new ideas. Why the Ishihara Test? It’s a proof of concept. .

Feedback Software 75

Feedback Software Research Software User Testing Product Research 75

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. I love what you can do online and how technology shapes our world. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MAY 27, 2025

This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. These product management tools cover everything from analytics to project tracking, ensuring you’re equipped to enhance your product management processes. ” Vrutik P.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The product solution : Describe how your product addresses the problem identified. What positions yours as a better solution? What is a data product roadmap? How do you build one?

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Build great user offboarding experiences in-app using Userpilot. We know user offboarding is part and parcel of operating in the SaaS industry.

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. A good way of focusing on desired outcomes is to use Teresa Torres’ Opportunity Solution Tree, from the continuous discovery framework. Present the benefits. Present the benefits and why people want this.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143