Feedback Loop, Product Research and Study

Feedback Loop

Product Research

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Customer Feedback Loop: What is it and How To Close it

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research

Product Research Feedback Loop Feedback Software User Testing

Video: Developing a Continuous Feedback Loop

Sachin Rekhi

SEPTEMBER 16, 2018

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort.

Product Research

Product Research Feedback Loop Feedback Software User Testing

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Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

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Trending Sources

Mind the Product

Designing Your Product's Continuous Feedback Loop

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research

Product Research Feedback Loop Feedback Software User Testing

Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

MORE WEBINARS

Writing a Book: How Continuous Discovery Helped Me Write a Better Book

Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a start.

Product Research

Product Research Books User Testing Research Software

Knowing What Products Not to Build: A Case Study With NBC Universal

Knowing what not to build is just as important as what to build when it comes to product development. Learn how NBC Universal saved millions by knowing what not to build and created a more cohesive customer experience with Feedback Loop.

Product Research

Creating effective customer feedback loops for product teams

Roadmunk

AUGUST 24, 2017

During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever. Tight and continuous feedback loops with real customers is common in great products. Here’s a breakdown of our feedback loop at Roadmunk.

Product Research

Product Research Feedback Loop User Testing Customer Feedback

Network effects and Feedback loops?—?the Betamax and VHS story

The Product Coalition

OCTOBER 9, 2018

Network effects and Feedback loops?—?the The videotape format war between VHS and Betamax has since become a marketing strategy case study favourite. Boiled down, the case study that was presented to me went something like this. The small advantage was then accentuated by a positive feedback loop.

Product Research

Product Research Feedback Loop Feedback Software User Testing

VOC in Product Management: What is it and How to Build a VOC Program

Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. It’s important to track the VoC in product management.

Product Research

Product Research Data Visualization User Testing Customer Feedback

NPS Survey Template: Best Practices and Examples

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research

Product Research User Testing Feedback Software Customer Feedback

30 Steps to Mobile App Launch

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software

Feedback Software Analytic Tools Research Software Product Research

13 A/B Testing Mistakes And How to Fix Them

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Choose the latter.

Product Research

Product Research User Testing Analytic Tools Data Visualization

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. and Health Insurance. Popular phrases.

Healthcare

Healthcare User Testing Feedback Software Product Research

PMF Survey: How to Measure Product Market Fit Using Microsurveys

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing

User Testing Product Research Feedback Software Product Marketing

Minimum Viable Products: Why You Should Test before Investing in Ideas

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing

User Testing Feedback Software Research Software Product Research

15 Best NPS Feedback Software to Measure Customer Loyalty

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software

Feedback Software Analytic Tools Research Software Data Visualization

How to Create a Seamless SaaS Customer Experience: 10 Tactics

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Use product analytics to measure your customer experience and iterate your strategy.

Customer Experience

Customer Experience Analytic Tools Feedback Software User Testing

Democratizing Research: What Is It and How to Implement It?

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization

Data Visualization Research Software User Testing Product Research

The PM’s Toolbox: Product Management Tools and the Problems they Solve

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software

Research Software Analytic Tools Feedback Software Data Visualization

Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. Close the feedback loop so customers know their opinions matter. An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied. Want to reduce customer churn?

Product Research

Product Research Data Visualization Feedback Software Analytic Tools

12 Product Management Myths

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research

Product Research User Testing Feedback Software Product Management

8 Usability Testing Methods For SaaS Products

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing

User Testing Product Research Research Software Feedback Software

What are Customer Pain Points and How to Properly Address Them

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Productivity pain points happen when customers want more efficiency from a product.

User Friction

User Friction Customer Experience User Testing Product Research

Customer Feedback Analysis: How To Analyze Feedback Data and Act on It?

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty.

Feedback Software

Feedback Software Customer Feedback User Testing Data Visualization

How to include user research in early product development

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. This should avoid any costly mistakes and ultimately save the company money, time and resources right from the discovery phase. Samantha Alaimo , Sr.

User Testing

User Testing Product Research Research Software Customer Feedback

Innovating in Mature Markets – 6 Product Lessons from Padman

Mind the Product

OCTOBER 8, 2018

We can and should learn product management lessons from a diverse range of environments. It’s absolutely worth looking to the likes of Google’s Sundar Pichai, but it’s also worth looking to less celebrated entrepreneurs, outside of the multinational mega-corporations, to learn about lean front-line product management.

Product Research

Product Research User Testing Marketing Weak Development Team

How to run your own product discovery initiative (pt. 6/6)

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. We were faced with a lot (!)

Product Research

Product Research User Testing Data Visualization Customer Feedback

Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. What is customer feedback?

Feedback Software

Feedback Software User Testing Customer Feedback Data Visualization

How to Use Customer Feedback as a Sales Tool

The Product Coalition

MARCH 1, 2022

From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software

Feedback Software Customer Feedback User Testing Data Visualization

8 Customer Lifecycle Management Best Practices

Userpilot

MAY 21, 2024

Adoption : The phase where customers start using your product regularly. Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Use product analytics for retention : Track and analyze customer data ( behavioral , survey responses, in-app interactions, etc.)

Data Visualization

Data Visualization Customer Experience User Testing Customer Feedback

15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing

User Testing Feedback Software Research Software Analytic Tools

5 Costly Branding Mistakes

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.

Branding

Branding User Testing Product Research Data Visualization

How To Create A Powerful Product Experimentation System?

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. It enables a diverse set of ideas from across the organization to be tested systematically and learnings to be internalized by everyone. Test everything!

Research Software

Research Software Feedback Software Systems Review Product Research

The Most Effective Voice Of The Customer Survey To Use Today

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research

Product Research Feedback Software Customer Feedback User Testing

How to use a Product-Market Fit template to know how much customers need you!

Usersnap

MAY 19, 2022

Think of product-market fit (PMF) as sailing: the product is the sail and demand is the wind. For the boat to work or to make your dreams come true, you need to build a sail (product) and find the wind to power it (or satisfy the needs of the market, and its potential customers). Imagine the following scenario: Eureka!

User Testing

User Testing Product Research Customer Feedback Customer Experience

The Best Product Management Tools and the Problems they Solve

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Strategist. Salesperson.

Research Software

Research Software Analytic Tools Data Visualization Feedback Software

How to Digitize Customer Experience For Your Product: Best Practices and Examples

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX. Then, make product improvements based on what the data says.

Customer Experience

Customer Experience User Testing Customer Feedback Embedded Analytics

Can Lean Product Management Help Startups Build Strong Products?

The Product Coalition

JULY 6, 2022

Nowadays, digital products are becoming more and more prominent in our lives, and it’s already part of our daily activities. Most of our readers would have heard of Agile product management. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’).

Startups

Startups Feedback Software User Testing Product Research

Balancing support efficiency with a great customer experience

Intercom, Inc.

JULY 14, 2020

In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations. . Net revenue retention. Efficiency gained per conversation. +

Customer Experience

Customer Experience User Testing Product Research Customer Feedback

How to Give a Great Product Talk

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics.

Product Research

Product Research Data Visualization Feedback Software User Testing

How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software

Feedback Software Analytic Tools Data Visualization Customer Feedback

Your Ultimate Guide to Agile Transformation

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. This includes ideation, design, development, production, delivery, and post-sales support. Is the goal to improve time-to-market, enhance product quality, or foster innovation?

Agile

Agile Data Visualization Feedback Software Reporting Tools

7 Curated Strategies For Increasing Feature Engagement For SaaS Products In 2021

Userpilot

AUGUST 21, 2021

A product is only as good as its features. Feature engagement in SaaS refers to observing user engagement and interactions with your product features to know what brings value to them. This insight helps you to make data-based decisions to improve product adoption and user experience. What is feature engagement in SaaS?

Feedback Software

Feedback Software Analytic Tools Onboarding KPIs Product Research

The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It

Gainsight

JUNE 17, 2021

The Importance of Collecting Product Feedback. Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your customers and stakeholders on your own. There are ways to harness and use feedback to improve your product.

Feedback Software

Feedback Software User Testing Customer Feedback Product Research

Support strategies that drive better retention

Intercom, Inc.

MAY 13, 2020

The key is in creating a thoughtful, personal, and educational support experience that both increases product satisfaction and deepens product knowledge. But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization?

Strategy

Strategy Customer Experience Product Research Feedback Loop

Customer Feedback Loop: What is it and How To Close it

Video: Developing a Continuous Feedback Loop

Webinars

Trending Sources

Designing Your Product's Continuous Feedback Loop

Webinars

Writing a Book: How Continuous Discovery Helped Me Write a Better Book

Knowing What Products Not to Build: A Case Study With NBC Universal

Creating effective customer feedback loops for product teams

Network effects and Feedback loops?—?the Betamax and VHS story

VOC in Product Management: What is it and How to Build a VOC Program

NPS Survey Template: Best Practices and Examples

30 Steps to Mobile App Launch

13 A/B Testing Mistakes And How to Fix Them

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

PMF Survey: How to Measure Product Market Fit Using Microsurveys

Minimum Viable Products: Why You Should Test before Investing in Ideas

15 Best NPS Feedback Software to Measure Customer Loyalty

How to Create a Seamless SaaS Customer Experience: 10 Tactics

Democratizing Research: What Is It and How to Implement It?

The PM’s Toolbox: Product Management Tools and the Problems they Solve

Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

12 Product Management Myths

8 Usability Testing Methods For SaaS Products

What are Customer Pain Points and How to Properly Address Them

Customer Feedback Analysis: How To Analyze Feedback Data and Act on It?

How to include user research in early product development

Innovating in Mature Markets – 6 Product Lessons from Padman

How to run your own product discovery initiative (pt. 6/6)

Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

How to Use Customer Feedback as a Sales Tool

8 Customer Lifecycle Management Best Practices

15 Customer Intimacy Best Practices and Tips For B2B Companies

5 Costly Branding Mistakes

How To Create A Powerful Product Experimentation System?

The Most Effective Voice Of The Customer Survey To Use Today

How to use a Product-Market Fit template to know how much customers need you!

The Best Product Management Tools and the Problems they Solve

How to Digitize Customer Experience For Your Product: Best Practices and Examples

Can Lean Product Management Help Startups Build Strong Products?

Balancing support efficiency with a great customer experience

How to Give a Great Product Talk

How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Your Ultimate Guide to Agile Transformation

7 Curated Strategies For Increasing Feature Engagement For SaaS Products In 2021

The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It

Support strategies that drive better retention

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