Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Implementing a customer feedback loop helps you identify and address customers’ needs.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Alchemer Mobile

FEBRUARY 14, 2023

Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. Alchemer Workflow is available immediately.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 98

Product Research Feedback Loop User Testing Feedback Software 98

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

MARCH 11, 2025

Be proactive about collecting customer feedback Proactively collecting feedback ensures that support teams understand customer concerns before they escalate into major issues. Some effective ways to do this include: Post-Interaction Surveys: Sending short, targeted surveys immediately after support interactions to gauge satisfaction.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. In-app surveys. Love Dialog.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

JUNE 16, 2022

With real-time feedback data, you can move away from a randomized, unstructured testing approach where you try lots of things in the hopes that some things work, at the expense of a lower ROI. You also avoid the pitfalls of traditional feedback channels like email surveys. Step #3: Build a continuous feedback loop.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Intercom, Inc.

NOVEMBER 2, 2021

A survey of 5,247 hiring managers who’d hired 20,000 employees said that after 18 months 46% of newly hired employees failed and only 20% achieved success. You can always save your feedback for another time, and a more private or less stressful setting. In my experience, managers suffer something akin to the Dunning-Kruger effect.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

MARCH 29, 2022

To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. The percentage of people prompted for surveys was 28% in Medical, 17% in Fitness, and an extremely high 44% in Health Insurance (28% overall). Data included: Ratings and reviews. Interaction and response rates. Popular phrases.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. Alternatively, if you already have access to clean data from your workflow tools, you can use that data along with survey data. Still, even with these useful frameworks, many organizations feel lost.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? In this article, we’ll break down what customer experience surveys are, how they work, and list best practices you can follow when creating them. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 12, 2024

They added a ‘Report data issue’ icon to their dashboard , triggering a survey that allows users to report inaccuracies. The data team then verifies and corrects the feedback, ensuring data reliability. Results : This solution proved effective, with 163 users clicking the survey icon and 70 submitting responses in 180 days.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

OCTOBER 19, 2024

It often involves a two-step process: First, launch a customer satisfaction survey asking existing customers to rate their experience on a scale. Use CSAT surveys to get feedback from users. For instance, you can launch a CSAT survey after a customer interacts with your support team. The customer feedback loop.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The connection between retargeting and mobile surveys. One of the best ways to retarget your customers is with mobile surveys. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Product Research 98

Product Research Feedback Software Customer Experience User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Alchemer Mobile

NOVEMBER 6, 2024

New digital feedback collection tools and advancements in AI have made it easier than ever to monitor customer sentiment. Quick in-app micro-surveys with simple questions like: Do you love our app? You can gather VoC feedback through traditional surveys, in-app prompts, or website forms. Do you love our website?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Alchemer Mobile

AUGUST 26, 2021

Examples of in-app feedback collection. Cart abandonment survey. A cart abandonment survey allows you to gain insight into improving the checkout experience from those who aren’t completing purchases. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

SEPTEMBER 26, 2024

Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. Solution : Unolo implemented Userpilot to run in-app surveys, including NPS surveys. They recorded a 44% completion rate for their surveys.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. Use multiple question types in your customer satisfaction survey. Ensure your survey questions are free of bias.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MAY 30, 2025

User surveys and qualitative data on Userpilot. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. Think about it: If you had to add an in-app survey , youd need tech help. Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Act on Customer Insights: Translate feedback into actionable changes and product improvements. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246